"Issues we had with this "5-star" hotel:
1. The check-in process is laboriously slow; 4 people ahead of me and it took more than an hour to get through with 2 people handling checkin. Had to fill out the same personal information that was provided when I booked. Total waste of time.
2. The water in the shower did not drain - the slope was away from the drain
3. The cap around the water control for the shower was loose.
4. Water was not hot and had to call maintenance twice.
5. Coffee/tea was not stocked well and no black tea.
6. I booked an ocean front room and we were given a room overlooking the parking roof! Yes, if you step out on the balcony and look left, you can see the ocean! Total bait and switch."