Castles in India

"4 bookings in 5 weeks in India. Net result, excellent! I have already posted detailed reviews of this property and staff. In sum, I'll be looking to stay here on my every trip to India. Two suggestions. Make room service menu available without WhatsApp. In fact, the room service never even sent the hard copy of the menu (I don't use WhatsApp) even two hours after they told me. Second, hire more staff - wait time just to get help with the luggage at the time of checkout was over 40 minutes. For water, had to call twice after waiting for an hour. Not sure if it's logistics or low on staff, that's the only areas of improvement. But excellent overall!"

"The staff was amazing and thoroughly helpful in getting us what we needed. Clean rooms, 24/7 availability for the staff. The breakfast buffet was awesome!! "

"We needed a room for about 8 hours near the airport and this served our needs beautifully. The hotel arranged airport pickup and drop off. Check-in was quick as was room service. The beds were comfy and the room was quiet for our quick nap. "

"Extraordinary customer service.. and great hotel! "

"Amazing location and great service "

"I’ve stayed at this property many times never have I been disappointed will always recommend to stay here "

"The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation. The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service. The shamiana restaurant needs an upd"

"Very good help and professional. Manager "

"Good"