Find Family Hotels in Ingolstadt

"4 star for amenities as spa was closed for refurbishment "

"Easy to get in and out! Clean hotel, helpful staff "

"Clean room. Helpful staff. "

"The hotel was clean with friendly staff."

"Great hotel"

"Great location for quick access to train, short walk to old town center. Large room, well appointed. Staff helpful. Area around not so nice but to be expected close to train but plenty options for good dining. Stayed here 20 years ago for World Cup and still same great attention to service."

"Clean and spacious rooms at an excellent price only 50mts from hbf"

"Everything is wonderful. "

"I have stayed at this hotel multiple times. The property itself is very good: spacious and comfortable rooms, an excellent spa area with large saunas, a great bar, and a decent restaurant. The location close to the airport is clearly a major advantage. However, the service level consistently falls short of what one would expect from a self-proclaimed 4.5-star hotel. Reception is often understaffed (sometimes only one person, occasionally no visible staff at all). The spa area feels unsupervised, with no visible personnel. There is no valet service, and guests are required to park in the back and carry their luggage without assistance. Overall, there is very little sense of proactive service or guest support. On a previous stay during heavy snowfall, the front parking area was half empty but blocked off for a future event. Despite explaining that I was leaving early the next morning and would not interfere with the event, the request to temporarily park in front was refused without flexibility. The interaction was polite, but completely rigid and indifferent. The hotel clearly benefits from conference business and airport-related agreements, and the infrastructure reflects that. Unfortunately, the service culture does not match the level of the facilities. A very good property, but the service experience prevents it from feeling like a true 4.5-star hotel, but rather Self-Serivce budget property. "