일 오 세르프의 럭셔리 호텔

"I arrived about 20 minutes later than the check-in time of 2 PM, but the room was not ready, and I had to wait for over an hour. I complained and requested a late check-out, but due to a lack of communication among the staff, the issue was not resolved until the very last moment. Eventually, I received confirmation after 11 AM on the day of check-out."