Seasonal outdoor pool, open 9:00 AM to 11:00 PM, sun loungers

Reviews of Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 613 out of 1109 reviews" "
Rating 8 - Good. 241 out of 1109 reviews" "
Rating 6 - Okay. 125 out of 1109 reviews" "
Rating 4 - Poor. 65 out of 1109 reviews" "
Rating 2 - Terrible. 65 out of 1109 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the airport shuttle. They came to pick us up very quickly. The shuttle driver was very friendly & funny.
Stayed 1 night in May 2024

4/10 Poor

Fredrick

Traveled with group, Traveled with pets
Liked: Cleanliness
Surprise ! $75 pet fee. Not a word about a fee on the website or in the reservation.
Stayed 1 night in May 2024
Response from Jessica Matthews General Manager on May 27, 2024
Dear Fredrick, We value hearing from our guests, and we thank you for taking the time to share your experience. We hope overall you had a pleasant stay with us, but we regret your disappointment with the pet fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Warm Regards, Jessica MatthewsGeneral Manager

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Larry, Thank you for your rating of Crowne Plaza Jacksonville Airport/I-95N. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Abhinay

Traveled with group
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Abhinay, Thank you so much for the perfect rating of your time at Crowne Plaza Jacksonville Airport/I-95N. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Fleming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andy Preslar General Manager on May 27, 2024
Dear Fleming, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a great rating. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Alejandro, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Crowne Plaza Jacksonville Airport/I-95N look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Keegan, Hattiesburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2024
Response from General Manager on May 25, 2024
Dear Keegan, Thank you for the excellent review of your stay at Crowne Plaza Jacksonville Airport/I-95N. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Jamil

Liked: Cleanliness, amenities, property conditions & facilities
very nice and clean hotel they should have microwaves in the rooom instead of going all the way down to the first floor
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Jamil, Thank you for your feedback regarding your recent stay with us. We are glad to hear that you found our hotel to be well-maintained and clean. We appreciate your suggestion about having microwaves in the rooms, and we will definitely consider it for future enhancements to our amenities. We strive to provide a comfortable and convenient experience for all our guests, and your input helps us in that endeavor. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very polite staff
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Amy, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel. It is a pleasure to know we exceeded your expectations and that you were especially pleased with our well-maintained property and outstanding service. It was a pleasure to accommodate you, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

6/10 Okay

Quinton

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 22, 2024
Dear Quinton, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With Hospitality,Andy PreslarGeneral Manager

4/10 Poor

Roberta

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
100.00 pet fee for 6 lb dog!! Pillows are less than 1/2 size of regular pillows!! Rooms fair condition, definitely aged!
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Roberta, Thank you for taking the time to share your review. We are sorry you were not entirely satisfied with the condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments regarding our plans for developing the property. We also apologize for the concern you had with our pillows. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Furthermore, we regret your disappointment with the pet fee. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. Thank you for choosing us, and we hope you will reconsider giving us another chance to host you again.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Jessica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after 14 hours of driving and we were met by Lili, an extremely friendly and empathetic front desk attendant. Check in was quick and easy, our 1 bedroom king suite was decorated nicely, clean and inviting and the 2 person soaking tub was just what we needed after such a long day. The icing on the cake was the bar that was open until midnight, and the convenient breakfast option that we added to our reservation to make everything seamless and convenient.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Jessica, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are thrilled to know you were pleased with our courteous associates, exceptional accommodations, and excellent breakfast. We also appreciate you mentioning our bar timings and recognizing Lili for her efforts. We will surely share your compliments with her. It was a pleasure to host you, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on May 22, 2024
Dear Jennifer, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Crowne Plaza Jacksonville Airport/I-95N. We look forward to seeing you again for another great experience.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

don, evansville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel offers everything! Fine dining. pool, full service bar, pool. Staff very friendly and helpful! Will Stay her again when in the area. Highly Satisfied!
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Don, Thank you for taking the time to provide feedback about your stay at Crowne Plaza Jacksonville Airport/I-95N. We are thrilled our pool, excellent service and delicious food made your stay an enjoyable one. We appreciate your feedback and look forward to hosting you again the next time you are in the area.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

don, evansville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for an all in one place to be this is it. Full Bar service, upscale dining, Pool, Sports area to watch a game. Everything you need is right here and do not have to leave the hotel. Friendly staff, clean and felt very safe. Will come here again when in the area.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Don, Thank you for the fantastic review of Crowne Plaza Jacksonville Airport/I-95N! We are thrilled to read you loved our excellent service and spotless property. We can't wait to share your kind comments with our team. It is also great to know you liked our facilities and had a great time while you were here. We appreciate your recommendation and look forward to hosting you again soon.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Karole, Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 22, 2024
Dear Karole, We are thrilled you had a fantastic stay. Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N during your visit to the area, and we look forward to seeing you again soon.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Trena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quit and clean ,the room is nice
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Trena, Thank you for taking the time to review your stay at Crowne Plaza Jacksonville Airport/I-95N. We are thrilled to read you loved our spotless property and comfortable rooms. Thank you very much! Please come and see us again the next time you are in the area.With Hospitality,Andy Preslar, General Manager

10/10 Excellent

Romay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was easy
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Romay, Thank you for the wonderful review of Crowne Plaza Jacksonville Airport/I-95N. We are thrilled to read about your stay and how much you enjoyed all the aspects of your trip. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit.With Hospitality,Andy Preslar,General Manager

4/10 Poor

Eddie

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For starters the lobby to the second tower smelt like sewer and then the fourth floor had no air in the hallway it was so muggy hot and then the refrigerator didn’t work in our room and no microwave
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Eddie, Thank you for taking the time to share about your stay with us. Please accept our apologies for not meeting your expectations and for the inconvenience you experienced. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We appreciate you bringing these issues to our attention and hope you will visit again so we can provide you with the flawless visit you deserve.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Jerry, Trussville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good, stay here often
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Jerry, Thank you for the fantastic review of the Crowne Plaza Jacksonville Airport/I-95N and for recommending us! We are thrilled to read you had a great time while you were here. We hope to see you again soon, whether for business or leisure!With Hospitality,Andy Preslar, General Manager

10/10 Excellent

ral

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from GENERAL MANAGER on May 16, 2024
Dear Ral, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N. It is a pleasure to know we exceeded your expectations with our spotless property! We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to the area. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Yessica Erazo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near airport and a lot of stores very convenient thank you
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear M. Erazo, Thank you for the excellent review of your stay at Crowne Plaza Jacksonville Airport/I-95N. We appreciate you mentioning our convenient location to airport. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!With Hospitality,Andy PreslarGeneral Manager

2/10 Terrible

Larry

Disliked: Staff & service
Got to the hotel at 3 PM to check in and there were 5 or 6 people waiting to check in. There have been more. They said they didn't have any available rooms. I didn't stay and wait but rather booked a room at a hotel a block away. I should get my money back. Don't count on the promised 3 PM check-in time.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Larry, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.With Hospitality,Andy PreslarGeneral Manager

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very unsafe at that hotel. I felt like with the abdence which it did not feel like a Howard Johnson Brand or even look like it. It felt like a Bate and switch. Way too noisy. People were smoking pot out there and smoking. It's going to my room. People were fighting at 1 am in the morning. I will never ever stay there agaim.
Stayed 1 night in Mar 2024
Response from General Manager on May 13, 2024
Dear John, Thank you for your review. We want every guest to have a comfortable stay and leave satisfied with their entire visit. We regret not meeting your expectations and apologize for any disturbances from nearby guests. Thank you for helping us enhance our hospitality, and we will look into the concerns you have specified. We hope to see you again the next time your travels bring you our way, as we would love to provide you with a much-improved experience.With Hospitality,Andy Preslar,General Manager

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast for guests unless you want to pay high prices with hardly any options. We had a buffet option not worth the cost, hard beds, hard to get hot water to work. Not very appealing in tower 2
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Dear Jodi, Thank you for choosing to stay with us at Crowne Plaza Jacksonville Airport/I-95N. We are glad to know you overall had a pleasant stay and hope that you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations with the breakfast and the disappointment this caused. We can also understand the frustrations you encountered in your guestroom and the inconvenience this caused. Please know our front desk is available around the clock to make your stay as comfortable as possible. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Kevin, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Eugenia

Traveled with family
Liked: Cleanliness, staff & service
Very old plugs in the lamps . Can not charge my phone
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Eugenia, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you enjoyed your overall stay with us. However, we sincerely apologize for the maintenance issues you enocuntered with your rooms and the frustration this has caused. We will share your comments with relevant teams so such matters do not happen again. Thank you again for your feedback, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

6/10 Okay

Marian

Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Marian, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great value near the airport.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Joseph, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. Conveniently located, it is a pleasure to offer an exceptional experience at a reasonable price. Thank you again for your feedback, and we look forward to welcoming you back soon. With Hospitality,Andy Preslar,General Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service
We were in tower 2, which is really dated. Needs renovation, but it was clean and the beds were comfortable. The staff was pleasant. I might try a different hotel if I visit Jacksonville again. Seems there are a lot of options.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Kathy, Thank you for choosing to stay at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you were pleased with our courteous associates and excellent beds. However, we are sorry you were not entirely satisfied with the condition of our property. We are always looking for ways to improve, and we have taken note of your comments regarding our plans for developing the property. We also apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Jane, Naples

Stayed 1 night in Apr 2024
Response from General Manager on May 21, 2024
Dear Jane, We are happy you chose Crowne Plaza Jacksonville Airport/I-95N for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it this is my 3 time staying at your hotels love everything
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Alina, Thank you for the generous rating and for your loyalty to our hotel. We are thrilled we met your expectations for a fantastic stay at Crowne Plaza Jacksonville Airport/I-95N. We look forward to having the pleasure of doing so again on your next visit to the area. With Hospitality, Andy Preslar General Manager

8/10 Good

brian k

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in the property. I would stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Brian k, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Robert

Stayed 4 nights in Dec 2023
Response from GENERAL MANAGER on May 18, 2024
Dear Robert, Thank you for your perfect rating of Crowne Plaza Jacksonville Airport/I-95N. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to the area. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Shatari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice rooms
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Shatari, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you were pleased with our courteous associates and comfortable accommodations. It was a pleasure to host you, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

8/10 Good

Darryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tower where I stayed was extremely quiet and peaceful. The breakfast was excellent. Free parking. Fast check-in. I definitely would stay there again. The hotel was dated but very clean.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Darryl, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you were pleased with our relaxing atmosphere, delicious breakfast, and excellent check-in service. We also appreciate you mentioning our complimentary parking and refreshing property. However, we are sorry you were not entirely satisfied with the condition of our hotel. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. It was a pleasure to host you, and we look forward to your next visit. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet....very clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Ruby, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our well-maintained property. It was a pleasure to host you, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are the best. Very helpful and knowledgeable about the local area
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Scott, We appreciate you letting us know that our team went above and beyond in handling your requests and that you liked our outstanding service. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Christopher, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on Apr 25, 2024
Dear Michael, Thank you for your recent stay at the Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Chan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on Apr 25, 2024
Dear Chan, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic review. It was our pleasure accommodating you, and we look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Thalia, Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room smelled bad and had black mold in restroom. The door was also very hard to open.
Stayed 1 night in Apr 2024
Response from etx-danairesponze on Apr 26, 2024
Dear Thalia, Thank you for reviewing your stay at Crowne Plaza Jacksonville Airport/I-95N. We sincerely apologize for the cleanliness and maintenance concerns you encountered and the inconvenience this caused. We will address this with the appropriate individuals to ensure we are well-poised to serve you in the future. We genuinely hope that you will consider giving us another opportunity so we can provide you with the immaculate and enjoyable experience you deserve, and that, we are known for. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Heather

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay of your flying out the next morning
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on Apr 24, 2024
Dear Heather, Thank you for sharing your experience at the Crowne Plaza Jacksonville Airport/I-95N with other travelers. We are pleased to know our location worked well for your business trip. We know small things can make a big difference, especially for our guests traveling for work, so we do our best to offer everything you might need while away from your office and home. We hope to see you again soon, whether for business or leisure!With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Andy Preslar General Manager on Apr 23, 2024
Dear Jeff, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit. With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Laura, Columbus

Stayed 1 night in Apr 2024
Response from General Manager on May 12, 2024
Dear Laura, Thank you for the kind rating of Crowne Plaza Jacksonville Airport/I-95N. We are happy you had a pleasant experience overall and hope you will come back to visit us soon.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Konisha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and spacious room
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on Apr 22, 2024
Dear Konisha, Thank you for the generous compliments about our hotel. We are thrilled you enjoyed your stay at Crowne Plaza Jacksonville Airport/I-95N, and we are happy to read how much you liked your spacious room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to the city, and we look forward to welcoming you again soon.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a real nice area. Shopping plazas are around the corner including Walmart.
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on Apr 22, 2024
Dear Pamela, Thank you for the excellent review of your stay at Crowne Plaza Jacksonville Airport/I-95N. We appreciate you mentioning our convenient location near several shopping centers. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!With Hospitality,Andy PreslarGeneral Manager

8/10 Good

MeLissa

Traveled with family
Liked: Amenities
NICEEEEE & convenient!!!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 21, 2024
Dear Melissa, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel. It is a pleasure to know we met your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful and the gentleman who was driving the shuttle was very courteous.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Yolanda, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with the front desk and shuttle service associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Apr 2024
Response from Andy Preslar General Manager on Apr 18, 2024
Dear Michael, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager