"Came and visited Jacksonville for the first time on vacation and stayed here for 6 days, along with a friend who stayed in a separate room. We loved the location, riverfront view and pool area. The staff were very friendly and helpful. However, this hotel needs work and upgrades, to put it kindly. Here are a list of inconveniences that we both found very annoying: my friend was unable to receive hot water during his showers regularly, my sink clogged and was also leaking all over the bathroom floor, my room key lock had to be fixed and they charged me $152 for parking for 6 days. And last but not least; there was NO water machines and the ice maker did not work. We are both very simple men from the Midwest who were just looking for the necessities and don’t like to complain. I was pissed on numerous occasions by these inconveniences. Above all, this hotel has very friendly and helpful staff with much potential. But overall, it was a disappointing experience. "
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