Suite, 1 King Bed, Kitchenette (Dining) | Premium bedding, down comforters, minibar, in-room safe

Reviews of Holiday Inn Express And Suites Jaipur Gopalpura, an IHG Hotel

4 out of 5
Holiday Inn Express And Suites Jaipur Gopalpura, an IHG Hotel
Plot Number 21-22-23-37-38, Karoli Bagh, Gurjar Ki Thadi, Gopalpura Bypass, Jaipur, Rajasthan

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 1 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rakesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good experience room were clean and we enjoyed swimming poll as well. Swimming pool well equipped with all necessary requirements. Sometime i feel it's like my second home. Gives me exceptional amaging and homely feeling as well. During my stay every things went well which made my stay more comfortable. Morning breakfast was very good and healthy. I've been visiting and staying at Holiday inn Express and suite since one year and hopefully and surely my love for Holiday inn Express jaipur will continue forever. Would be visiting soon probably withy family next month.
Stayed 2 nights in May 2024
Response from Rahul on May 20, 2024
Dear Rakesh,Thank you very much for spending your precious time to write such detailed feedback of your recent stay at the Holiday Inn Express and Suites Jaipur.We are delighted that you had another memorable stay with us and appreciate your kind comments about our well appointed clean rooms, sumptuous express start breakfast and above all our thoughtfull services and facilities.Breakfast is something we take seriously and we agree that our breakfast offering is very popular among our guests.It is very rewarding to know that you will visit us soon along with family.We all hope we have the pleasure of seeing you again very soon.Best Regards,Rahul BhattGeneral Manager

10/10 Excellent

Vivek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay !!! Best Hotel in budget. Awesome options for food. 3 restaurants in the hotel. Gym with a view. Good swimming pool. Very good beds. Quality of everything is appreciable. 24 hrs room service was the cherry on the top. Laundromat facility was unique. Smart TV, Charging dock etc everything in the room was advanced tech. Overall complete value for money and probably better than others where the spend is higher. Keep it up !!!
Stayed 1 night in May 2024
Response from Rahul on May 11, 2024
Dear Vivek,Thank you for choosing us to stay and for taking the time to leave us feedback. We are glad to learn from your review that you had an amazing stay with us and that you particularly enjoyed the varied dining options available in the hotel, and our modern and well appointed smart rooms where guests can work and relax at their own pace. It's great to know that you found value in your stay which is one of our key promise. We deliver superior value through our brilliant basics and a little more where it matters most including our all-inclusive EXPRESS Start Breakfast, a great night’s sleep with EXPRESS Recharge, and a great shower you can count on no matter where in the world you may travel. Guests Stay Smart at Holiday Inn Express hotels where they enjoy complimentary high-speed Internet access. Our modern rooms include amenities such as a 43'' SMART LED TV, tea/coffee maker, electronic safe, iron and iron board, a refrigerator and a multi-functional media unit which combines the essential features & functions required by guests when they travel such as Bluetooth speaker, wireless charging station for iPhone or android, radio, and alarm clock. Our comfortable beds promise a good night’s sleep ensuring our guests wake up refreshed and energized. More than mere product benefits, simple pleasures fulfill our commitment to deliver ‘a little bit of nice’ in a way that is unique and authentic to Holiday Inn Express and Suites Jaipur, To do so, we have a fitness center and a self-service laundromat to make your stay frictionless, considered, and value-rich.We cannot wait to welcome you back soon and ensure you a comfortable and enjoyable stay with us.Best Regards,Rahul BhattGeneral Manager

10/10 Excellent

Rajat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday inn express and suites jaipur was totally a 5* experience. This hotel is in the centre of city with metro station a walkable distance (you can reach hawa mahal , city Palace and other monuments within 15 mins using metro) . They got excellent 24*7 restaurant, city's Heighest sky bar and infinity swimming pool. Cleanliness was top notch , property and linen was new. Breakfast was more than satisfactory. We can easily say that its India's best budget hotel.
Stayed 1 night in May 2024
Response from Rahul on May 11, 2024
Dear Rajat,Thank you so much for your thoughtful comments. It is such a pleasure to receive comments like yours.I greatly appreciate the time you took to leave us such a pleasant and positive review.It's wonderful to know that you had a 5* experience at our property and found our hotel conveniently located, clean and well-run. Maintaining a high level of cleanliness and efficiency is a top priority for us, and we are pleased to see that it met your expectations.Indeed our location is very easy access for the city center and has many attractions around and people love to stay with us due to our proximity to Airport, Railway and a Metro Station.The entire Holiday Inn Express and Suites Jaipur Goplapura team is, as always, looking forward to welcoming you again very soon.Thank you very much and best regards.Rahul BhattGeneral Manager

10/10 Excellent

sumit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the Holiday Inn Express in Jaipur was nothing short of extraordinary! From the moment I stepped in, I felt embraced by the warm ambiance of this welcoming establishment, making my inaugural journey to Jaipur feel like a homecoming. Karan, a standout member of the staff, provided impeccable service during breakfast, effortlessly guiding me through the array of delectable options and ensuring that every aspect of my stay was nothing short of perfect. The room itself was an oasis of comfort and cleanliness, offering a sanctuary to retreat to after a day of exploration. The room service exceeded all expectations, adding an extra layer of luxury to my stay. And let's not forget the crown jewels of the hotel—the fabulous swimming pool, where I whiled away hours basking in the sunshine and taking in the breathtaking city views from the rooftop. But the surprises didn't end there! The availability of self-laundry facilities and the well-equipped gym provided additional convenience and indulgence, ensuring that every moment spent at this exquisite hotel was nothing short of sublime. Highly recommended to anyone seeking a truly exceptional experience in Jaipur!
Stayed 1 night in May 2024
Response from Rahul on May 11, 2024
Dear Sumit,Thank you for your kind review and for choosing us to stay. We're thrilled that you found our hotel and services to be extra ordinary and of good quality. Our exceptional staff takes great pride in providing top-notch service, and we're thrilled to hear about your positive interaction with Karan and wider team. We are indeed fortunate to have him in our team, and it warms our hearts to know that he was able to assist you in such an efficient and helpful manner and that his efforts made a positive impact on your stay. Thank you for recommending our hotel. It means a lot to us that you would share your positive experience with others. We hope to have the pleasure of welcoming you back on your next visit, and we'll continue striving to provide you with the best possible experience.Warmly,Rahul BhattGeneral Manager

10/10 Excellent

Monu

Liked: Cleanliness, staff & service, property conditions & facilities
"An exquisite hotel with a charming ambiance! The food was not only delicious but also impeccably presented. The rooms were spotless, reflecting the hotel's commitment to cleanliness, and the services were exceptionally well-maintained. The staff, particularly Param, were not only courteous but also incredibly helpful, providing invaluable guidance throughout my stay. My experience at this hotel was truly enjoyable, and I wholeheartedly recommend it to both family and friends. A wonderful stay that exceeded all expectations!"
Stayed 1 night in May 2024
Response from Rahul on May 11, 2024
Dear Monu,Thank you so much for your fantastic review! We are thrilled to hear that you had an exceptional stay at our hotel. It's great to know that you found the hotel clean and comfortable, and that our facilities met your expectations. We're also pleased that you had a positive experience with our staff particularly Param and enjoyed our delicious food.We can't wait to welcome you back for another wonderful stay in the future. Your kind words and recommendation mean a lot to us, and we look forward to serving you again. Kindest Regards,Rahul BhattGeneral Manager

10/10 Excellent

Rahul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay, the food was delicious and reasonably priced, the hygiene and cleanliness was unparalleled. They have plenty of games e.g. chess, ludo, blocks, and pool table, their roof top restaurant and pool is oasis in the dessert. One thing which is very interesting and unique is their on-site self service laundry facility which I believe no other hotel provides. Lastly the staff who were on their toes to fulfil any of our request and were extremely polite and supportive. A highly recommended place and must to try if in Jaipur.
Stayed 1 night in May 2024
Response from Rahul on May 11, 2024
Dear Rahul,Thank you for sharing your wonderful feedback with us. It brings us a lot of pride and delight to hear that your recent experience with us exceeded your expectations and you enjoyed the overall product and services.Thank you for positively highlighting the upkeep of the hotel and the warm hospitality extended to you by the team. We are also delighted to note your appreciation for our sumptuous food, thoughtfully planned entertainmaint zone which has games like pool table, chess, ludo, etc. etc. to keep you entertained and our uniqe feature of self service laundromat which gives you the advantage of being able to pack less, re-wear your favorite travel clothing and return home with less dirty laundry.We indeed enjoy every effort to ensure providing a homely and comfortable environment for our guests at the hotel. It is very rewarding for all of the team to receive such positive comments.We look forward to your continuous patronage and feedback. Regards, Rahul BhattGeneral Manager

6/10 Okay

Kamalpreet

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Rahul on Jan 20, 2024
Dear Kamalpreet,Thank you for choosing us to stay and for sharing your impressions of your stay. We look forward to your continuous patronage and feedback.Kindest RegardsRahul BhattGeneral Manager

8/10 Good

Prince

Liked: Cleanliness, staff & service
It was a good and well maintained property we had a very enjoyable stay. Will come back and will recommend.
Stayed 4 nights in Dec 2023
Response from Rahul on Dec 27, 2023
Dear Prince,Thank you for the feedback on your recent experience with us and for taking the time to write it.We're delighted to know that you had an enjoyable stay with us! It will be a pleasure to share with all colleagues how you enjoyed our services and appreciate the upkeep of the property.It is very rewarding to know that we will be your top choice for any future visits you make. Thank you for your recommendation and we hope we have the pleasure of seeing you again very soon.Best Regards,Rahul BhattGeneral Manager

2/10 Terrible

Nikhil

Stayed 1 night in Nov 2023
Response from Rahul on Nov 29, 2023
Dear Nikhil,Thank you for choosing us to stay and for rating us.Your rating is indicative of our shortfalls so if you allow us to learn the details about this subject, we will be very happy, we want to make the necessary improvements and remedies for your satisfaction and better experience to all our guests.I look forward to hearing from you and be of further assistance.Best regards,Rahul BhattGeneral Manager

6/10 Okay

Nitin

Stayed 2 nights in Oct 2023
Response from Rahul on Nov 29, 2023
Dear Nitin,Thanks for choosing us to stay and for rating us post your stay. We will strive to better your experience with us in your next visit.We look forward to welcoming you again soon and hope that Holiday Inn Express & Suites remains your preferred hotel on all your future visits to Jaipur.Regards,Rahul BhattGeneral Manager

4/10 Poor

Gerardo

Disliked: Cleanliness, staff & service
Good if you are Indian
Good choice for Indians but is not up to par for americans. Hotels in India cater for Indians only and not for the little tourism they receive. Not good experience. Dinner included was so spicy that we were not able to eat it. No one acts by a system or organized. Too many staff for only 2 people dining at 7:30 pm. They are always confused and tardy on their actions. Brutality is common in their actions. India deserves a dirt shuffle because everything is filthy and stinks. They are not prepared for real tourism. The caste system throws everything over board. India is overrated and stinks like sewer everywhere. Never back again! Debut and farewell!
Stayed 1 night in Feb 2023
Response from GAURAV TANEJA on Mar 22, 2023
Dear Gerado,Greetings from Holiday Inn Express and Suites Jaipur Gopalpura!We understand that food was not too your expectations. We offer a variety of continental options as well from our Alacarte menu as well available round the clock. It is possible that number of guest dining at early hours are less though the hotel is prepared for volumes as well. If we get an opportunity to know any specifics that indicate brutality in team actions, we would be happy to work on the same. India is a democratic country and allows freedom of speech which is symbol of respect for all opinions though this is not the case for many countries. We follow athiti devo bhava a philosophy in Sanskrit that means guest is equivalent to God irrespective of caste / creed / religion. Thank you for your valuable time spent in sharing your opinion. Please feel free to reach out to me for any assistance required. Gaurav Taneja General Manager gaurav.taneja1@ihg.com

4/10 Poor

LEOGIL

Traveled with family
Disliked: Cleanliness, amenities
Bed bug, took the dead animal to front desk. Dinner menue confused as what is covered with meal payment
Stayed 1 night in Feb 2023
Response from Jatin Prashar on Mar 17, 2023
I was advised about the concern you have shared upon checkout, in regards to the pests that you observed in the Hotel. We are genuinely concerned that you have encountered such a problem and wanted to address this immediately.We did inform our Housekeeping and Pest Control team to act upon this urgently. Guest satisfaction is our number one priority and hearing this we were really concerned of falling short on your expectations. Also, whenever you plan to travel again, please let me know and I will personally ensure that we block the best room for your stay.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travel brings you back to Jaipur.Sincerely, Jatin PrasharFront Office managerJatin.prashar@ihg.com

2/10 Terrible

Parveen

Traveled with family
Disliked: Property conditions & facilities, room comfort
It’s not a good feeling to stay
Stayed 3 nights in Feb 2023
Response from Jatin Prashar on Mar 17, 2023
Thank you for sharing your experience with regards to your recent stay at Holiday Inn Express & Suites Jaipur, It is the feedback from our valued guests like yourself that help us improve our service standards.I noticed from your feedback that we could have done better in several areas and missed opportunities to have made your stay pleasant with us. Looking within, I could not get the answer on what we could have done better. May I request you to share your feedback on what we could have done to come up to your expectations? I do understand this may take some of your time; however getting some insights from you will help us improve our services better and prepare us for your future visit.Once again, thank you for your time and I look forward to hearing from you.Thank you for sharing your experience with regards to your recent stay at the Fairfield by Marriott Bengaluru Whitefield, through the Guest Satisfaction Survey.It is the feedback from our valued guests like yourself that help us improve our service standards and has made Marriott what it is today. I noticed from your feedback that we could have done better in several areas and missed opportunities to have made your stay pleasant with us. Looking within, I could not get the answer on what we could have done better. May I request you to share your feedback on what we could have done to come up to your expectations? I do understand this may take some of your time; however getting some insights from you will help us improve our services better and prepare us for your future visit.Once again, thank you for your time and I look forward to hearing from you.Sincerely,Jatin PrasharFront Office Manager

4/10 Poor

Loveneet

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
No words to say only the food is good
Response from GAURAV TANEJA on Mar 5, 2023
Dear Loveneet,Greetings from Holiday Inn Express and Suites Jaipur Gopalpura!Thank you for your valuable time spent in sharing your experience at the hotel. I shall positively share your feedback with the kitchen team however it will be great if we get any specifics to enhance the offerings. Looking forward to welcome you back at the hotel. Gaurav Taneja General Manager gaurav.taneja1@ihg.com

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very comfortable and pacefull
Stayed 2 nights in Feb 2023
Response from GAURAV TANEJA on Mar 5, 2023
Dear Maria,Greetings from Holiday Inn Express and Suites Jaipur Gopalpura!Thank you for providing feedback on your recent experience at the hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Gaurav Taneja General Manager gaurav.taneja1@ihg.com

10/10 Excellent

Kulwant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2023
Response from GAURAV TANEJA on Mar 5, 2023
Dear Kulwant,Greetings from Holiday Inn Express and Suites Jaipur Gopalpura!Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the hotel. We hope you’ll visit us again soon. Gaurav Taneja General Manager gaurav.taneja1@ihg.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
モノレールの駅から徒歩5分程度。ご飯が美味しかった。フロントスタッフの方も親切だった。
Stayed 1 night in Feb 2023
Response from GAURAV TANEJA on Mar 5, 2023
Dear Guest,Greetings from Holiday Inn Express and Suites Jaipur Gopalpura!Thank you for sharing a review of your recent experience. Our team here at the hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Gaurav Taneja General Manager gaurav.taneja1@ihg.com