Thank you for sharing your experience with us. We're glad to hear that you found the bed comfortable, although we apologize for the discomfort caused by the room temperature and noise from the train. We understand how important a good night's sleep is, and we regret that we fell short of providing a peaceful environment for you. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.

Thank you for your feedback. We apologize for the inconvenience caused by the noise from the bar below your room. Rest assured, we'll look into ways to mitigate this disturbance to ensure a more restful experience during your stay. Your comfort is important to us, and we appreciate your understanding regarding the train noise.

We appreciate your positive feedback and hope to welcome you back soon. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for your feedback regarding the noise level. We apologize for any inconvenience caused by the noise disturbances. We will take immediate steps to address this issue and ensure a more peaceful environment for your stay. Hope to see you back soon!

Thank you for your review! We're thrilled to hear that you had a great overnight stay with us and enjoyed your dining experiences at Papa George’s and De’d Dog. It sounds like you had a wonderful time connecting with the locals over a few rums as well! We're delighted to know that you will definitely stay with us again, and we look forward to welcoming you back for another enjoyable visit in the future.

Thank you for sharing your feedback with us. We're glad to hear that you found the Astoria a convenient place to stay despite its dated appearance. I truly appreciate your understanding and thinking beyond for the situation of our staff while the events are being hosted.We appreciate your honesty and I would like to thank you again Brittney for your caring words. Looking forward to welcoming you back for a more enjoyable stay.

Thank you for the 5-star review! We're glad you enjoyed your stay overall, and we appreciate your feedback. We'll continue to strive for excellence and address any concerns to ensure a fantastic experience for all our guests. We look forward to welcoming you back soon!

Thank you for being a loyal guest of our hotel, and we apologize for the disappointment you experienced during your recent stay. It's disheartening to hear that the TV didn't work and that the noise from neighboring businesses affected your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations this time. Please know that we take your feedback seriously and will address these issues to improve the experience for all our guests. We appreciate your continued loyalty and hope to have the opportunity to regain your trust during your future stays with us.

Thank you for your glowing review! We're thrilled to hear that you appreciated our hotel's great location along Jasper's main strip, as well as the convenience of being close to Jasper Pizza, and found our pricing super reasonable. We're also glad to know that parking across the street was convenient for you. We apologize for any inconvenience caused by the shorter single beds, but we're delighted that it didn't detract from your overall positive experience. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate your compliments about our friendly staff and comfortable bed and pillows. We regret any confusion regarding the payment process and room amenities. Your comments regarding the room size, lack of dresser, bathroom issues, and temperature control will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a better stay.

Thank you for your review. We're delighted to hear that you found your room cute and very clean. However, we apologize for any inconvenience caused by the noise from the neighboring DJ and the hallway activity. Your comfort is important to us. Please know that we take your feedback seriously and will address these issues to ensure a more peaceful stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.

Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be a great place to stay for your ski trip, and that our location in the heart of Jasper was convenient for you. We're delighted that you found our pricing to be unreal value considering our location, and that your room had everything you needed for a comfortable stay. We appreciate your feedback and hope to welcome you back for another great stay in the future!

We greatly appreciate your kind words regarding our historic boutique hotel, friendly staff, and comfortable beds. We're delighted to hear that you found our location convenient and accessible, with close proximity to the VIA Rail station, Jasper Info Centre, shops, and eateries.We also want to extend our appreciation for highlighting the absence of an elevator and the wide staircase within our establishment. Your feedback is valuable to us and will certainly help future guests to plan accordingly. We understand that some guests may prefer accommodations with elevators for added convenience but, our hotel is almost 100 years old and a heritage building so it's almost impossible to have one without breaking down the place.

Thank you for your kind feedback. We're delighted to know you had a pleasant stay with us and enjoyed our helpful staff and great location. Your understanding regarding the elevator and our assistance with luggage is greatly appreciated. We look forward to welcoming you back for more wonderful experiences.Warm Regards

To begin, I would like to extend my apologies if you felt that our housekeeping staff overstepped their boundaries. Your concerns are important to us, and we take them seriously. It's crucial to emphasize that we do not conduct any unauthorized room searches. Our utmost priority is to ensure the safety and comfort of all our valued guests.It's worth mentioning that one of the routine responsibilities of our housekeeping department is to provide stayover services to all rooms unless a "no service required or Do Not Disturb" sign is displayed on the doorknob. Our hotel staff were merely carrying out their daily cleaning duties and had the proper authorization to enter guest rooms. They promptly communicated this situation to our front desk team, given the changes made to the mattress positioning in your room, and your request for extra bedding as well. Also, you booked a room with 2 Twin Beds, and the beds were pushed together with 1 of the mattresses being picked up and put on the floor without hotel’s permission which doesn't make any sense.I want to reiterate that we are not accusing you of exceeding the allowed occupancy in your guest room. Rather, it is a standard procedure for us to coordinate between our departments and, if necessary, with our guests. Notably, our front desk did not charge you any additional person fees nor did they ask you or your guests to leave the premises. Once we received your explanation at the front desk, the matter was promptly resolved and considered closed. Reviews are very helpful tools but only if used in a respectful & proper way and we will not accept any kind of disrespect for our staff performing their duties. We appreciate your understanding in this matter.