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Reviews of City Lodge Hotel at OR Tambo International Airport

3 out of 5
City Lodge Hotel at OR Tambo International Airport
Above Multi-Storey Parkade 2, Level 5, OR Tambo International Airport, Kempton Park, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 666 out of 1201 reviews" "
Rating 8 - Good. 353 out of 1201 reviews" "
Rating 6 - Okay. 98 out of 1201 reviews" "
Rating 4 - Poor. 45 out of 1201 reviews" "
Rating 2 - Terrible. 39 out of 1201 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Temiza

Traveled with family and small children
Well located for quick overnight.
Stayed 1 night in May 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Leanna, Grand Cayman

Liked: Cleanliness, staff & service
Very conveniently located for early morning flights.
Stayed 1 night in May 2024

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for layover , Only used for one night . It had what I needed .
Stayed 1 night in May 2024
Response from Sane Dube on May 24, 2024
Good day.Thank you for your feedback. We highly appreciate your business.

8/10 Good

Toby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient airport hotel. Hotel a bit worn, but clean. Dining room buffet was great with a wonderful breakfast included. Very friendly staff. It was very reasonable to pay for a 3 pm checkout. Would stay here again.
Stayed 1 night in May 2024
Response from Andrea on May 23, 2024
Good Afternoon TobyWe appreciate your review and are pleased to hear that you had a pleasant stay. Your satisfaction is important to us, and we hope to exceed your expectations on your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is hooked right onto the O R Tambo Airport , and for travelers that has a one night stay in Johannesburg and really would like to be at the airport for your flight without the hassle of needing a taxi service or really any transportation this hotel is definitely convenient
Stayed 1 night in May 2024
Response from Sane Dube on May 24, 2024
Good day.Thank you for your feedback. We appreciate your business.

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing if you are in transition to and from the airport or Kroger Safari.
Stayed 1 night in May 2024
Response from Sa on May 22, 2024
Thank you for your feedback. We highly appreciate it. Looking forward to welcoming you back soon.

10/10 Excellent

Pamela

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close to O.R Tambo
Stayed 1 night in May 2024
Response from Andrea on May 21, 2024
Good Morning PamelaWow! Thank you so much for awarding us five stars. We're thrilled to hear that you had such a fantastic experience during your stay with us.

10/10 Excellent

Steven, Cholsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This continues to be a an excellent airport hotel. It's not luxury but has everything you need. Excellent value for money. Super convenient for airport use. Great breakfast. Reasonably priced excellent meals for dinner. Great restaurant staff. Highly recommend. Only criticism being their processes for check in and out are a bit clunky and could be improved. That said, this seems to be typical in South African hotels.
Stayed 1 night in May 2024
Response from Deputy General Manager on May 21, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

8/10 Good

Kazunori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good foods eat too much
Stayed 1 night in May 2024
Response from Lungi on May 19, 2024
Thank you for your kind words about our food. we delighted to hear that you enjoyed your meals with us. Looking forward to welcoming you back soon.Best regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It’s too bad the luggage trolleys can’t enter the elevator!
Stayed 1 night in May 2024
Response from Andrea on May 23, 2024
Good MorningThank you for the review and feedback.We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

8/10 Good

Deanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was nice but the room had a few issues.The phone in the room did not work … very unsafe when you are staying in a foreign city scary no phone service in an emergency. The desk did not tell us the phones were not working. The air conditioner did not work. Guest were having a party until 1 am so after traveling 25 hours we could not sleep, The manger was alerted and we were told he would message or calll but we didn’t get a message,
Stayed 1 night in May 2024
Response from Andrea on May 17, 2024
Good Morning DeanneThank you for your review. We apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us, and we will work hard to address the issues you've raised.

10/10 Excellent

Thando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 1 night in May 2024
Response from Andrea on May 15, 2024
Good Afternoon ThandoThank you for wonderful review and we look forward to welcoming you back in the near future.

10/10 Excellent

Nkosana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located adjacent to airport terminal.
Stayed 1 night in May 2024
Response from Andrea on May 14, 2024
Good Day NkosanaThank you for your wonderful review. We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight landed at 9pm City Lodge was easy to find well sign posted and undercover walk all the way. Hotel clean and staff very friendly and helpful.
Stayed 1 night in May 2024
Response from Deputy General Manager on May 13, 2024
We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

6/10 Okay

Nathalie, lusaka

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Sane Dube on May 13, 2024
Thank you for your feedback. We highly appreciate your business. Looking forward to having you with us soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When staying at Johannesburg airport I feel this is the only place to stay. They treat you well at a fair price and easily walkable from either the domestic or the international terminal.
Stayed 1 night in May 2024
Response from Andrea on May 8, 2024
Good MorningWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

10/10 Excellent

Gaudencia Plaxedia

Traveled with group, Traveled with family
Liked: Amenities
Beautiful clean Hotel with very attentive staff
Stayed 4 nights in May 2024
Response from Andrea on May 8, 2024
Good Morning GaudenciaWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

10/10 Excellent

Dave

Business traveler
Easy to get to from the airport. Good gym. Excellent food. Clean.
Stayed 1 night in May 2024
Response from Andrea on May 8, 2024
Good Morning DaveOnce again, thank you for choosing us and for the incredible review. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's part of Johannesburg airport and is an excellent option for those in transit to other destinations. We stayed here twice -- coming and going and we really appreciated the easy access, comfort, and convenience of the hotel. It's also very economically priced, at least for American travelers.
Stayed 1 night in May 2024
Response from Sane Dube on May 7, 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Lodge is very convenient from the airport, always clean, nice staff, great breakfast buffet get you going before flying out. Beds and linens a little rough, starchy, but over all great place for a night.
Stayed 1 night in Apr 2024
Response from Sane Dube on May 7, 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

8/10 Good

Jana

Stayed 1 night in Feb 2024
Response from Andrea on May 25, 2024
Good Morning JanaWe're glad to hear that you had a pleasant experience during your stay. Thank you for choosing our hotel, and we hope to welcome you back again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to the terminal.
Stayed 1 night in Apr 2024
Response from Sane Dube on May 7, 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

10/10 Excellent

Derek

Stayed 1 night in May 2024
Response from Sane Dube on May 7, 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

6/10 Okay

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is within the airport. This is great to keep you central and easy access to your flight. There was some noise in the corridor by other residents, this happens and I sure am an one off. Restaurant was fine and lots of offering
Stayed 1 night in Apr 2024
Response from Andrea on May 3, 2024
Good Morning JordanThank you for your review. We're delighted that you had a good stay overall. Your feedback helps us to continually improve our services for future guests.

10/10 Excellent

Melusi

Stayed 1 night in May 2024
Response from Andrea on May 23, 2024
Good MorningYour continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us.

8/10 Good

Kazunori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from sane dube on May 3, 2024
Thank you for your feedback. We really appreciate your business.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight layover.
Stayed 1 night in May 2024
Response from Andrea on May 2, 2024
Good MorningWe're pleased to hear that you had a positive experience during your time with us. Your feedback helps us improve, and we hope to welcome you back soon

10/10 Excellent

Hendrik, Saint Johns

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a late arrival or early departure flight from Oliver Tambo international airport
Stayed 1 night in Apr 2024
Response from Andrea on May 2, 2024
Good Morning HendrikYour five-star rating means the world to us! We're delighted that you enjoyed your time at our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Steven, Cholsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great value for money hotel right in the airport. Great meals at reasonable prices. Modest rooms but ideal for that quick in and out. Being super critical, check in and out could be streamlined and more efficient. Wish more airport hotels around the world were like this.
Stayed 1 night in Apr 2024
Response from Andrea on Apr 30, 2024
Good Afternoon StevenWe're pleased to hear that you had a positive experience during your time with us. Your feedback helps us improve, and we hope to welcome you back soon.

10/10 Excellent

Kendrick

Business traveler
Liked: Amenities
Right there at the airport, super convenient, but noisy due to airplanes taking off and landing all night and early am.
Stayed 1 night in Apr 2024
Response from Andrea on Apr 29, 2024
Good AfternoonWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walkable connection to the Airport
Stayed 1 night in Apr 2024
Response from Andrea on Apr 30, 2024
Good Afternoon JohannesWe're over the moon to receive your five-star rating! It's fantastic to hear that you enjoyed every aspect of your stay with us, and we can't wait to welcome you back.

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 1 night in Apr 2024
Response from Andrea on Apr 29, 2024
Good Morning AndrewThank you for your review and for choosing our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.

8/10 Good

Regina, Houston

Stayed 1 night in Apr 2024
Response from Thami Lungu on May 19, 2024
thank you

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the airport
Stayed 1 night in Apr 2024
Response from Andrea on Apr 29, 2024
Good Morning SimonThank you for taking the time to leave us a 5-star rating – it’s much appreciated.

8/10 Good

Hamios

Traveled with partner
Proximity to airport
Stayed 1 night in Apr 2024
Response from Sane Dube on Apr 23, 2024
Good morning.Thank you for your feedback. We highly appreciate it. Looking forward to welcoming you back soon.

8/10 Good

Von

Stayed 1 night in Apr 2024
Response from Deputy General Manager on May 13, 2024
Thanks so much for sharing your experience with us.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Andrea on Apr 24, 2024
Good Morning GrahamThank you very much for your fabulous review. We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back.

8/10 Good

Delmaree

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was excellent, my one and only complaint would be that the room we occupied on the dates's 14th- 16th April had alot of noise going on around that area during the night mainly from the metal stairwell, car park and the slamming of doors.Not an ideal side of the hotel to be in if after a long and exhausting flight...and a good nights sleep was needed !
Stayed 2 nights in Apr 2024
Response from Sane Dube on Apr 22, 2024
Good day.Thank you for your feedback. We appreciate your business.

10/10 Excellent

Aaron, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent food within walking distance to the terminal - very convenient, clean and friendly service.
Stayed 1 night in Apr 2024
Response from Sane Dube on Apr 22, 2024
Thank you for your feedback. We highly appreciate your business. Let us know if you have any questions or concerns.

10/10 Excellent

Lulama T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the front desk stuff There’s nothing I disliked
Stayed 1 night in Apr 2024
Response from Andrea on Apr 20, 2024
Good Morning LulamaThank you for the amazing five-star review! We're thrilled that you had such a positive experience at our hotel, and we can't wait to have the pleasure of hosting you again soon.

8/10 Good

Angus

Stayed 1 night in Apr 2024
Response from Andrea on May 9, 2024
Good Day AngusWe're pleased to hear that you had a positive experience during your time with us. Your feedback helps us improve, and we hope to welcome you back soon

10/10 Excellent

Andrew, Blacksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea on Apr 19, 2024
Good Morning AndrewThank you for the wonderful review. We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient, clean and quiet
Stayed 1 night in Apr 2024
Response from Andrea on Apr 16, 2024
Good Morning SimonWe're thrilled that you enjoyed your stay with us. Your comments are valuable to us as we continue to strive for excellence in guest satisfaction

10/10 Excellent

Trip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from a very attentive staff seemed like the norm for me with all the guest interactions i witnessed. What a convenient hotel in the airport and great food!!!
Stayed 1 night in Apr 2024
Response from Sane Dube on Apr 13, 2024
Thank you for your feedback. We highly appreciate it.

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Love that this hotel was very close/attached to airport. Staff were always smiling and very helpful. Rooms were tidy and comfortable. Food was good. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Andrea on Apr 11, 2024
Good Morning NicoleWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
It is very safe and clean
Stayed 1 night in Apr 2024
Response from Andrea on Apr 11, 2024
Good Morning GeorginaWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea on Apr 11, 2024
Good Morning CarolWe are grateful and appreciate you taking the time to share your rating with us. We look forward to welcoming you back.

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Thami Lungu on Apr 9, 2024
THANK YOU

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and Clean Porters were pleasant and helpful
Stayed 1 night in Apr 2024
Response from Thami Lungu on Apr 9, 2024
Thank you