Julianenebene Vacations from ₩690,928

Our first room had bugs in it. Bedsheets were not clean. You can clearly see them dirty. Whatever washer is used to clean them leaves black spots around. Floor and in room furniture was very dirty (We did not use anything other than the bed). Second room was better, but only the no obvious bugs part. Everything else remained the same. My partner and I were bitten while we were sleeping by an unknown bug which we felt on our feet at some point. Ended up leaving after one night in the morning. Never again. Staff was very helpful, and pleasant to be around.

Everything was excellent as well as location to Times square. High floor and great view. Clean and comfy. Breakfast excellent.

The beds are comfortable. Great location, Times Square is just downstairs. There's a $99 property fee which didn't show when I book in Expedia.

The location was perfect for the purpose of our trip as it was only a short walk to the Morgan Library and other attractions we were visiting. The staff was friendly and helpful. The room was basic but clean and the air conditioning worked well. The hotel is older and while it shows some wear & tear it’s not being neglected. We arrived on an early flight and the front desk let us drop our luggage off so we could hit the sites prior to checking in. There aren’t many “amenities” hence the low score for that category but the hotel served our needs for this trip and I wouldn’t mind staying there again.

The lobby is lovely, and of course we love Serendipity! For my stay, the Luggage Guy was THE BEST! We were so grateful for the 2;h bag check, as we arrived in NYC at 6am and couldn’t check in until 3pm. The front desk lines were frequently long and slow-moving, and when we were checking in around 4pm they told us there was no hot water, so they’d remove the facility fee if we wanted to stay, though when we went upstairs to our room the hot water was working fine and we didn’t have any trouble with it after 3 showers. I let the front desk know around 8pm that our water worked fine, and they were shocked. So like… whoever is in charge over here is not doing a very good job. I kept coming downstairs to check if the only ice machine was working yet - it said “refilling ice” every time I checked until I gave up at 11pm. It still wasn’t working when we checked out the next day either, and no one at the front desk had any idea how long it would take or how to fix it or even where to buy ice in the area. Our room wouldn’t get cold, so we called down and they said they’d send “the engineer” up but they never showed up. Also the carpet was wet near the bathroom and seemed soapy, but WAY too wet to be from any normal cleaning. The rooms were very quiet though! I didn’t hear anything from adjacent rooms - it seemed like no one was in there, so either that’s true or this hotel actually has decent walls. TBD. We did hear a lot of street noise from Times Square through the windows, which ev