โStayed for conference and I wouldn't stay here if it was a personal trip.
It is a big hotel with decent landscape but there is nothing much to do besides staying at the hotel.
1. Rooms : The bed moves around so it was annoying. I hope it is fixed it down.
They had shampoo and shower gel but they don't properly keep them in stock. I only saw Shampoo on the second day thinking the bath gel was multi purpose because they had 4 shower gels in the bath room.
2. Location : The hotel is big and has a...
โI stayed for one night and had to check out at 6:00 AM. I asked the front desk staff if breakfast could be packed to go. She assured me that the meals would be prepared after the restaurant closed that evening. Upon entering the room, I found it smaller than expected. There was no door knob for the room or the restroom, which was quite unusual. Additionally, there was no place to put the soap except on the floor, which was inconvenient. The room's furniture was outdated. The hotel has a...
โThis property is excellently run, beautiful inside and out, and the service is first-rate. I was honestly very surprised at how comfortable and well-run everything was - truly comparable to a high-end US or European hotel. I did have an issue with my hot-water heater which was not working, and the staff immediately offered solutions such as moving rooms or showering in a different room. I did not need to do that, but I appreciated their efforts. That was the only problem that I had during my...
โWe had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serenaโ
