The hotels elevator was unfortunately down during our stay was made aware of that when I made the reservation 2 months in advance. But when the time came to stay in the room I was in a walking boot, and they could only get me a room on the 3rd floor. So 3 flights of stairs every time we had to leave and come back. But since the elevator was down, they did not charge for parking, which is great. However when I got into the room, the ice maker in the freezer did not work, it was on for the 4 day stay, still made no ice. A huge red stain in the main room, and the sliding glass closet door was off its tracks when I checked in. I called the front desk and they offered to change me rooms, but it would be a few floors higher. I declined the new room, and just wanted to make them aware of the issues, so I wasn't held responsible. Noise levels not too bad, but could hear every time the person above us showered or flushed the toilet. Could hear the rushing water. But the hotel is in a great place, and is in the beautiful plaza area. Over all the staff was friendly and was as accommodating as they could be. Would stay again just due to the location of everything