Condo, 1 Bedroom, Partial Ocean View | View from room
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Reviews of Castle at Maui Banyan

3.5 out of 5
Castle at Maui Banyan
2575 S Kihei Rd, Kihei, HI

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 241 reviews" "
Rating 8 - Good. 59 out of 241 reviews" "
Rating 6 - Okay. 44 out of 241 reviews" "
Rating 4 - Poor. 18 out of 241 reviews" "
Rating 2 - Terrible. 23 out of 241 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing you needed was available
Stayed 8 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Dawn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It may be close to the ocean, but so many things wrong with this place. The room had a pocket door that was off track so there was no privacy between the shower & toilet from the bedroom & sink. Called for maintenance to come & fix it. They never came, nor called, texted or emailed. Front desk states they have nothing to do with private rooms, so they are of no help if there is a problem. The patio door doesn't lock & a piece of the air conditioning unit fell off in the middle of the night. Low fan speed is not low, it is quite strong & blows in your face if you stay on the bed next to it. Coffee for guests would be nice who are Staying there. I would not stay there again even if it is the cheapest place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Maui Banyan several times before. Our room, Q405 was very clean and had an excellent partial ocean view. The unit was just missing a few kitchen items, such as a “flipper” and cutting board…nothing that affected our enjoyment of Maui. The grounds are very well kept, and bbq area kept spotless! We would request this unit when we return to beautiful Maui once again!
Stayed 7 nights in Feb 2024

8/10 Good

lynn

Liked: Staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Matt

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai property was damaged and dirty. The location was in a lower economic area. It was well below expectations.
Stayed 2 nights in Feb 2024

2/10 Terrible

Malia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Ning

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Anna Margarett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Maui Banyan. It was located at a very convenient spot, walking distance to the beach and many dining spots. The place was clean, overall.
Stayed 8 nights in Dec 2023

8/10 Good

Reynaldo

Traveled with family
Liked: Amenities
Stayed 5 nights in Dec 2023

8/10 Good

SHATADIYA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a good property very near to the beach. There are many dining options near the park. The room is a but small with big storage areas.
Stayed 5 nights in Dec 2023

2/10 Terrible

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a double full; got a queen and a pull out from 1990. Plumbing issues in both bathrooms. Outdated. Kitchen lacking bowls, literally one bowl.
Stayed 6 nights in Dec 2023

6/10 Okay

Jacqui

Liked: Property conditions & facilities

2/10 Terrible

aws, cary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I STRONGLY recommend avoiding this place. I am very upset with Expedia for hosting this place. The room is outdated. The Internet was slow and kept dropping. The loud and cold AC was less than 1 foot from the bed. I could not sleep with the AC on, and the room was unbearably hot. I called the management the first night about the AC and if they can move us. I was promised in the morning. I never got a callback. Worst place I have been ever.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Gilson

Stayed 3 nights in Nov 2023

10/10 Excellent

Kinsey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Wish we could’ve stayed longer
Stayed 7 nights in Oct 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property
Stayed 5 nights in Sep 2023

10/10 Excellent

Diana

Stayed 3 nights in Sep 2023

2/10 Terrible

Arianna

Stayed 4 nights in Sep 2023

8/10 Good

steve

Traveled with family
Liked: Cleanliness, property conditions & facilities
Easy quick walk to beach. Quiet property with parking structure. This unit provided all the basics and some nice perks too (boogie boards, beach chairs and more).
Stayed 7 nights in Sep 2023

6/10 Okay

Amy

Traveled with partner
Liked: Staff & service, property conditions & facilities
The lockout was fine, had nice shower. The air conditioning was intermittent and loud. Worst part was no ice available. Small fridge didn’t have freezer and no ice machine on property made it hard to take food to beach.
Stayed 7 nights in Sep 2023

8/10 Good

Tim

Stayed 7 nights in Aug 2023

6/10 Okay

Halimul

Traveled with family
Liked: Staff & service
Good to average.
Stayed 7 nights in Jul 2023

4/10 Poor

Martha

Traveled with family
Disliked: Cleanliness, staff & service
Not so great experience
At our arrival time, the front desk ladies were not friendly; I asked several questions regarding towels, cleaning service, etc. One of them said no tools or cleaning service is all on your own, the unit owner provides you with a few things, and you have to do the rest. :( The washer machine was broken. The technician checked it out on our third day, but it was not fixed until two days before our departure. We were there for 16 days. The unit furniture needs an update. The couch and decorative pillows are ancient and small, and the air conditioner is very loud.
Stayed 14 nights in Jun 2023

10/10 Excellent

Marcia, Bisbee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place and would recommend it
Stayed 7 nights in May 2023

10/10 Excellent

Kathleen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Really great room, absolutely no complaints! Will stay again!!
Stayed 4 nights in Jun 2023

10/10 Excellent

Olga V

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very quiet, beautiful area, very comfortable bed , the most l like two bathrooms in one bedroom.
Stayed 5 nights in Jun 2023

8/10 Good

Alan Garde

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value condo rental.
Stayed 5 nights in Jun 2023

6/10 Okay

Juliana Denise

Traveled with family
The property is well-situated as it is walking distance to places to eat and the beach is across the street. However, the AC is poor so we did not sleep well. It is on a 4 hour timer so when it turns off in the middle of the night you wake up roasting and have to get up to turn the timer AC back on. We will NOT stay here again for that reason.
Stayed 3 nights in Jun 2023

8/10 Good

Janice

Stayed 4 nights in Jun 2023

4/10 Poor

Mandy

Traveled with family
Liked: Cleanliness, property conditions & facilities
This room was very run down and old. We did not receive any service like towel exchange. Air conditioner was right beside the bed blowing on it. Curtains were old and gross and did not keep the light out. Not very nice for $3000cdn for 7 nights
Stayed 7 nights in May 2023

10/10 Excellent

Rostislav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

6/10 Okay

Linda

Liked: Cleanliness, staff & service
The property was really nice, beautiful lush grounds. Pools were really nice also. Well kept up. Great location, right access from the beach and walking distance to shops and restaurants. Was not happy with the rooms. Our condo did not match the photos on the Expedia web site. Kitchen and bathroom very dated (it was not like the room photos) ! Grout and mold in bathroom. We were able to move to a different condo, still outdated! Had multiple issues at both locations. Not happy with the condition of both room.
Stayed 7 nights in May 2023

10/10 Excellent

Bonnie Noguchi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were fortunate to get H208 which had a nicely renovated kitchen, floors, bathrooms with very clean and comfortable furniture. Not exactly a "garden view" but more like partial ocean view when you turn the chairs on the lanai to the left and is quite pleasant. A very quiet and peaceful setting throughout. The front desk can't help you if you have any problems in your condo. Castle Maui Banyan is managed by KSM Castle Resorts & Hotels. See your email reservations for contacting them. We needed a frying pan and they delivered one quickly. Great location.
Stayed 7 nights in May 2023

8/10 Good

Susan

Liked: Property conditions & facilities
Disliked: Staff & service
Loved the landscaping!!! Beautiful! Parking not so much. Room was comfortable. However, room wasn’t serviced at all during stay. Ran out of towels, had to go buy some. When I asked front desk, they said our room was “privately owned” and they couldn’t service us. They were polite about it tho. Overall, we enjoyed our stay.
Stayed 7 nights in May 2023

8/10 Good

Yaso

Traveled with partner
Liked: Cleanliness, property conditions & facilities
A very convenient location with the beach right across the street! Had a variety of dining / grocery store options close by. The apartment had all the necessities. Two things that could improve: A frying pan is a must in the kitchen. Because the fridge did not have an ice maker, an ice cube tray would have been helpful. Also at a minimum provide salt and pepper shakers and sugar.
Stayed 5 nights in May 2023

6/10 Okay

Daniela

Traveled with family
Liked: Cleanliness, staff & service
We've stay in room T202. The room was nice and clean . The sofa bed however, was broken and no one care to come and fix it. Also, the door bell box was hanging down . Overall we had a nice time.
Stayed 5 nights in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC
You need central air conditioning. That's the only thing you are missing.
Stayed 4 nights in May 2023

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Was weĺl land scaped very clean
Stayed 10 nights in Apr 2023

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Location was great
Stayed 4 nights in Apr 2023

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resturants & small shopping spots are within walking distance. Very quiet building.
Stayed 5 nights in Apr 2023

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Right across the street from the beach and close to shopping and dining.
Stayed 6 nights in Apr 2023

10/10 Excellent

Celeste

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great setting and quiet and clean.
Stayed 3 nights in Mar 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

6/10 Okay

John Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Fantastic location! Easy parking. We really like this hotel and would go back. Here's the catch though. Do NOT rent through Castle as they're privately owned and do NOT provide house keeping services or re filling of basic household needs. Book through Austin. This is the main Hotel company. Why not get some basic housekeeping and t.p./p.t. etc? Same price.... Argh! I didn't know they were different when booking, and will not make that mistake again. This is not made clear when booking. Great property overall.
Stayed 13 nights in Mar 2023

4/10 Poor

Cameron

Traveled with family
Disliked: Room comfort
Mediocre but will do in a pinch.
Very average. Clean place, but signs say keep all open food in fridge. Which I did. Still saw a cockroach in the unit. Was just at another place for 10 days in Lahaiana, kept food out all the time, never saw a bug. Hallways are stunningly bland, unit was appointed adequately but not invitingly. Parking lot views for almost all units. Pool was gross. Both pools are too small for the humungous size of the poroperty. Kids are in there all day and by night time the waters are murky and I sure as heck wasn't going in the much played in water. So many units and such small pools, so it is like forcing kids into pens, of course the pools will get filthy by no fault of the parents. On the check in instructions they send you they claim the office is open until 10:00. But it is only open until 9:00 -- could be a problem for late flights. Never figured out how to work the TV, including volume control. Air conditioner only in the living room. Too loud and small. Fans keep the place cool enough at night but not during the day. Balcony very narrow and looking only at a parking lot. Two full baths are nice. Newish furniture but dull. Lighting off putting. Nice, large rooms though.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ashok

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as pictured. Never going there again.
Stayed 3 nights in Jan 2023