Klasterec nad Ohri Vacations from ₩1,700,818

Clean and near everything

The location of the hotel is great. It’s an easy walk to most tourist spots. Nice breakfast included. Our room faced north and so quite dark even with the lights on (once we figured out which switch to operate them) same with dining room. Rooms to the rear of the hotel probably brighter and less constant noise from streetcars.

Convenient, nice Breakfast. Antique which was fine but musty. Description says elevator-deceiving-only goes up a floor and a half. Don’t book if you have trouble going up steps. Tremendous amount of steps so needed to change rooms and were put in a cracker box room. VIP hotel and Expedia gold customer but no amenities and no upgrade. Lied to us when 3 clerks said that they would credit us a night stay because we had to leave early. Told them at check in and 2 other days that we had to leave 1 day early from our 5 night stay. Messaged them after checkout because no credit received. They lied again and said that it’s the first they heard of the issue. We wouldn’t stay there again.

This is a great hotel in a fantastic location close to Old Town. Josef, the concierge could not have been more helpful with his suggestions and offers of assistance. The doorman was equally helpful with welcoming us and helping us with our bags. Indeed, ALL the staff were professional, courteous and helpful. Due to our planned itinerary we did not use the hotel facilities to their full but I have not hesitation in believing that they would have been upto the standard that we experienced. Our room was well appointed , clean and modern. To top off our short stay, the hotel noted that it was my wife’s birthday on the day of our leaving and invited us to a birthday breakfast. This was entirely of their wish, there was no hint from either of us. I very rarely write reviews but on this occasion I feel it would be wrong of me not to write a genuine view of an exceptional hotel.!