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Reviews of Casuarina Hotel

3 out of 5
Casuarina Hotel
Lorong Ikan Lais, Jalan Mat Salleh, Tanjung Aru, Kota Kinabalu, Sabah

Reviews

6.2
Rating 10 - Excellent. 7 out of 75 reviews" "
Rating 8 - Good. 20 out of 75 reviews" "
Rating 6 - Okay. 31 out of 75 reviews" "
Rating 4 - Poor. 11 out of 75 reviews" "
Rating 2 - Terrible. 6 out of 75 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle to airport
Newish hotel with restaurant but not much nearby apart from the beach. The restaurant offered little choice for dinner but breakfast was eggs, baked beans and toast. The shower was good but there could have been more storage space in the bathroom. There was a balcony but it was of little use. The mattress on the bed squeaked every time someone moved. The good thing was the free shuttle to the airport in the morning which was the main reason I booked the hotel.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fair hotel
Not a brandnew hotel. Seriously this hotel needs a MAJOR renovation to sustain. Room is big with fair cleanliness and facility. Breakfast was provided eventhough it was not a buffet.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is not muslim friendly since there is no water hose in the toilet.
Stayed 1 night in Mar 2019

4/10 Poor

Cclee

Disliked: Property conditions & facilities
1. Toilet plusher doesn’t work properly ( have to do some maintenance ) 2. Door to the room corridor is unsafe, there is no locker@ broken ( have to check and do maintenance on the spots for safety ). 3. No shower for cleaning @ wash after toilet ( should be provided).
Stayed 2 nights in Mar 2019

8/10 Good

R

Liked: Cleanliness
Not very modern but Ok facility in walking distance to the beach. Average friendly staff but very good room cleaning.
Stayed 7 nights in Dec 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Shailender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Casaurina Hotel, Kota Kinabalu
Stayed 2 nights on different dates as part of my holiday. Found this hotel to be clean, comfortable for a 3Star. The rooms are clean, spacious and comfortable. It has a small balcony too. The staff are friendly. Location wise, it’s close to the airport and also a beach which is less than 5 mins walking distance from the hotel. They even have complimentary shuttle service to the airport. Overall, I liked staying here and will degenerate chhose this lace on my next visit
Stayed 1 night in Dec 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Meor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service
Older hotel, good for the price, but could use a bit of renovation
Stayed 1 night in Sep 2018

6/10 Okay

MD RIS

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Not too bad
Nice, can see perdana park water show in night. Only breakfast menu is same for 2 days i stay there
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Room comfort

6/10 Okay

mohd ramzan

Disliked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing. Very near to my destination.

6/10 Okay

Karthik

Disliked: Cleanliness, room comfort

4/10 Poor

Roy, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Hotel
The hotel room condition is poor. A renovation is strictly needed. It is definitely my last stay in this hotel.

8/10 Good

abhl, brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice environmemt
nice

10/10 Excellent

Mu yien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n comfortable hotel
Great hotel, friendly staffs

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfy hotel to stay. Will recommed to people who love quite area.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good hotel before taking flight. Close to beach and airport.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is old, location near beach.
The only good thing is the location near beach. Hotel condition is old and tired.

8/10 Good

Mohd Firhani bin, Tawau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
It was great, near to the beach. There's not enough grocery stores in the vicinity but there is a 7 Eleven shop around 200 meters from the hotel. Room 102 was good, but I appreciate it if the shower could be fixed since it keeps on falling down. I prefer to stay in the upper levels.

8/10 Good

Hilmie, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closest to KKIA T2
Perfect hotel for someone who is going to depart from Kota Kinabalu International Airport Terminal 2. You can leave your can & they provide van to the airport which is also withing walking distance, so is the Tanjung Aru Beach & food stalls. City centre is a 5-10 minutes drive.

6/10 Okay

chong

Liked: Staff & service
Location
Nice area for a hotel, near garden, tanjung aru beach and airport. Free transportation to certain location in KK.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to KK recently, and climb the Mount Kinabalu. After that we going back to KK and straight to hotel located in Tg Aru. We were lucky, manage to watch the sunset at Tg Aru. From there, we just go to hotel by walk. Staff nice, there's free shuttle and long story short, this hotel is excellence if you prefer to stay near the airport.
Response from ST on Jun 18, 2015
Thank you for your generous remarks and support. Appreciate your kind comments. We will take this as an encouragement for us to work harder in order to serve our guests better in future.

8/10 Good

JINUK

Liked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

PIK CHI GIGI

Disliked: Cleanliness, staff & service
整體可以但企缸去不了水還反浸,接受不了
Stayed 1 night in Apr 2019

8/10 Good

chong

Liked: Staff & service
Location
Hotel lama. Tepi pantai tapi pantai dah tutup. Dekat airport. Free transport airport ke hotel.
Stayed 1 night in Sep 2018

2/10 Terrible

hayoung

Disliked: Cleanliness, staff & service, property conditions & facilities
최악이네요ㅠ
개인적인 의견으로는 안가셨으면 좋겠습니다ㅠㅠ
Stayed 2 nights in Aug 2018

6/10 Okay

Young-Chae

위치적절
공항에서 택시타고 10분 내의 거리였고 탄중아루 선셋바에서도 택시로 5분정도의 거리였다. 위치에서 맘에 들었고 방은 숙박만 하기엔 아주 적합, 시티에선 조금 거리가 있다
Stayed 1 night in Oct 2017

6/10 Okay

WAN-SYUAN

Stayed 1 night in Sep 2017

6/10 Okay

kang

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
good to sleep late
we arrived there very late. so slept only. and there was pick up service.
Stayed 1 night in Apr 2017

4/10 Poor

Ju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
곰팡이 냄새나는 에어컨, 고장난 객실 잠금장치, 2개 이상 동작하지 않는 객실등, 많이 녹슬어있는 화장실, 눅눅한 침구세트. 단지 탄중아루 해변과 가깝다는 것이 이득.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Pemandangan yang menarik.
Pekerja yang peramah dan kami dilayan dengan baik sepanjang penginapan di Hotel Casuarina.

8/10 Good

juhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 좋고, 나름 깨끗하고, 조식이 좋았던 호텔
공항 근처 1박이였는데, 위치상 약간 소음이 있던것 빼곤 아늑하고 좋았어요 직원분들도 친절해서 1박 묵는데 불편함이 없었어요 ^^

6/10 Okay

Verified traveler

공항이랑 가깝다는 장점말고는 없습니다. 마음 비우시고 잠만자시는거 추천합니다.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
方便，周到

4/10 Poor

timetraveler, 千葉県松戸市

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港とビーチに近い便利なホテル
ビーチに近く、二つの公園とゴルフ場に隣接しています。朝の公園の散歩ができ、南シナ海に沈む夕日の眺望を楽しめます。２００メートル先に屋台村があり、５００メートル先にセブンイレブンがあります。部屋は快適です。朝食は、ブリティッシュ・ブレックファーストで、野菜や果物はありません。フロントは、観光パンフレットもなく、ツアーのアテンドもありません。

2/10 Terrible

joey, kota kinabalu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the wrost in Kota kinabalu
When we got into room 106, there was a pair of shoes on the floor and a full bag of garbage. The towels were dirty with brown stains. I brought down the garbage and asked for a room change. So our new room 111, there was no garbage towels were still dirty. Overall, the place is Moldy and dirty, extremely different from the pictures online (that is probably when it first built). It suppose to be a two night stay, but we can't stay for another uncomfortabl night so I asked for refund for the second night.

6/10 Okay

Sheng Yuan

Liked: Room comfort
Disliked: Cleanliness
地點離觀賞夕陽沙灘很近，酒店有包含凌晨機場接送很棒! 但是房間馬桶不太給力，沖不太乾淨。 睡覺容易被蚊蟲咬 但下次有凌晨的班機還是會考慮住這

6/10 Okay

QI, CHINA

只能说一般吧，有免费接机，不过一进房间就让柜子上的壁虎吓了一跳，酒店后面就是海，步行大概3分钟左右

4/10 Poor

JIHYE

Disliked: Cleanliness, property conditions & facilities, room comfort
늦은 밤 도착하여 잠만 자려고 묵었던 호텔이었다. 침구가 그렇게 깨끗하지는 않았었고, 그럼에도 잠은 잘 잤다. 욕실의 수건은 마치 쓰던 것을 가져다 놓은 것 같았다. 이게 제일 실망 국내선으로 다른 지역으로 이동을 위해 공항 가까운 곳에 아침일찍 pick up 을 해주는 곳을 찾았었는데 그 조건으로는 딱인 호텔이다.

6/10 Okay

Chun, 台灣

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間有螞蟻

6/10 Okay

Sanggi

딱 가격만한방 그냥자고나오기에적합한방

8/10 Good

Fei-Shuang, 臺灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
平價鄰近機場免費機場接送
免費機場接送附早餐非常適合凌晨飛機的旅客。 房間內有小陽臺，簡單乾淨舒適。 旁邊就是公園晚間19:00後能欣賞水舞， 鄰近海邊但海邊有些髒亂。

6/10 Okay

dongmin, korea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
늦게 도착 시 하루 쉬기 좋은 호텔, 탄중아루해변이 가까워 다음날 아침 일정으로 좋은 호텔
11시반 비행기 도착 후 이미그레이션으로 한시간정도 허비한 후 호텔에서 쉬고 다음날 아침 조식 먹고 바로옆의 탄중아루 해변 구경 후 다음일정 소화하였습니다 시설, 청결상태도 그저 그렇습니다. 특히 화장실.. 그냥 피곤하고 비싼 택시비 쓰기보다 짧게 거쳐가는 정도. 근데 셔틀운행해서 좋습니다. 공항-호텔(미리신청해야함) / 호텔-시내(11시, 14시)