Best Service Suites at Times Square

Property class: 3.5

Choose dates to view prices

Reviews

5.2 out of 10
A short walk from Berjaya Times Square and Pavilion Kuala Lumpur, Best Service Suites at Times Square provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Enjoy the gym, as well as activities like racquetball/squash. In addition to a garden and a playground, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

A hotel room with a red sofa, a small round table, and a TV on a wooden cabinet. A large window offers a view of the cityscape.

Standard Room

  • City view
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room

A neatly made bed with white linens and a patterned throw, flanked by two bedside lamps on wooden nightstands.

Superior Room

  • City view
  • 57 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a red sofa, a small round table, and a TV on a wooden cabinet. A large window offers a view of the cityscape.

Deluxe Room

  • City view
  • 59 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free wired internet

View all photos for Apartment, 2 Bedrooms

A hotel room with a red sofa, a small round table, and a TV on a wooden cabinet. A large window offers a view of the cityscape.

Apartment, 2 Bedrooms

  • City view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds
  • Free wired internet

View all photos for Premier Room

A hotel hallway with a carpeted floor, a window at the end, and wall-mounted lights.

Premier Room

  • City view
  • 61 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free wired internet

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About the neighborhood

Located in Imbi, a neighborhood in Kuala Lumpur, Best Service Suites at Times Square is near a metro station. Kuala Lumpur Tower and Batu Caves are notable landmarks, and travelers looking to shop may want to visit Berjaya Times Square and Pavilion Kuala Lumpur. Looking to enjoy an event or a game while in town? See what's happening at Bukit Jalil National Stadium or Kuala Lumpur Stadium. Visit our Kuala Lumpur travel guide
Map
1 Jalan Imbi, Kuala Lumpur, 55100

What's nearby

  • A large indoor amusement park with a roller coaster, Ferris wheel, and various rides.
    Berjaya Times Square
    1 min walk - 0.0 km
  • A bustling street market with people dining at tables, food stalls, and large cooking pots.
    Jalan Alor
    3 min walk - 0.3 km
  • A busy urban street with various vehicles, including taxis and a large truck.
    Changkat Bukit Bintang
    5 min walk - 0.5 km
  • A city skyline at night with illuminated buildings and a prominent tower.
    The Exchange TRX
    10 min walk - 0.9 km
  • Lot 10 Shopping Centre
    5 min walk - 0.5 km

Getting around

  • Imbi Station
    1 min walk
  • Kuala Lumpur Pasar Seni Station
    4 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah)
    37 min drive

Restaurants

  • Nando's
    1 min walk
  • Starbucks
    1 min walk
  • LIANG Sandwich Bar (粮全其美)
    1 min drive
  • Sea Cuisine & Silverwell
    1 min walk
  • Starbucks Reserve Bar
    1 min walk

About this property

Best Service Suites at Times Square

  • Hotel near Berjaya Times Square
  • Jalan Alor and Pavilion Kuala Lumpur are located near Best Service Suites at Times Square, which provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Enjoy the gym, as well as activities like racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
  • Other perks include:
    • An outdoor pool and a children's pool
    • Self parking (surcharge), barbecue grills, and a 24-hour front desk
    • Meeting rooms, tour/ticket assistance, and a front-desk safe
    • Multilingual staff
  • Room features
  • All guestrooms at Best Service Suites at Times Square feature thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
  • More amenities include:
    • Bathrooms with separate tubs/showers and free toiletries
    • TVs with satellite channels
    • Microwaves, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 6 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna

Family friendly

  • Children's pool
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage

More

  • 2 buildings
  • 45 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Microwave
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive outside of normal check-in hours must contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: MYR 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Best Service Suites at Times Square have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Best Service Suites at Times Square pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 6 per day.

What time is check-in at Best Service Suites at Times Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Best Service Suites at Times Square?

Check-out is at noon.

Where is Best Service Suites at Times Square located?

Located in Imbi, this spa hotel is within a 10-minute walk of Berjaya Times Square and Jalan Alor. KLCC Park and Pavilion Kuala Lumpur are also within 1 mi (2 km). Imbi Station is only a 2-minute walk and Hang Tuah Station is 7 minutes.

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Reviews

Best Service Suites at Times Square Reviews

5.2

4.8

Cleanliness

7.2

Location

4.4

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 45 reviews
Rating 8 - Good. 7 out of 45 reviews
Rating 6 - Okay. 11 out of 45 reviews
Rating 4 - Poor. 9 out of 45 reviews
Rating 2 - Terrible. 14 out of 45 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

やっていない施設

感想？冗談はよして下さい。 当日に行ったら、もうやっていなかった施設です。最低です。評価も何も無い。 クレームをメイルで入れて、電話も２回して、１週間経っても返金状況を何も連絡してこない、貴社の窓口の評価ならできますよ。早く、返金確認位は入れて下さい。
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ホテルではない

ホテルではなく、アパートメントを短期滞在者に貸しだしているシステムと思います。なので、チェックイン時、チェックアウト時は管理人に電話が要ります。ホテルのサービスを求める方はやめておいたほうが良いでしょう。 このシステムは初見では混乱しますが、ただ、立地は非常によく、かつ、私の泊まった部屋は高層階（40F）だったので、景色もよく、その点は満足してます。 なお、Times Squareには、ホテルもあり、ホテルは西側、アパートメントは東側のビルになります。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No room available

Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Service

Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful...
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

TV and clock not working, toilets jammed

I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to shopping mall

Check in process was the worst experience we have ever had, no desk just a man waiting with our room cards, was asked to hand over money for room keys and because I asked for a receipt had to walk to opposite side of shopping mall and up 6 floors, booked multiple rooms and they were all on different floors that we couldn't access and no phone to communicate between rooms, rooms and the floors smelt very badly of cigarettes, not good when you have children- I was disgusted by this and also had headaches from the smell, the layout of the room was great and very spacious but we wouldn't book again because of the previously mentioned concerns- we were very happy when our stay was over which isn't what you want when you are on holidays
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service

Great location to nearest train station.

Had to wait outside for agent to bring guess into lobby. No one to attend to. Requested bed types and actual are different. Given two towels for three guests. Requested for extra but never replenished at all.
Verified review

6/10 Okay

Disliked: Room comfort
The stay is generally fair to good. The aircon was not cold. And it was noisy at time. But the location is good because it near the shopping belt of KL.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst.

We rent 3 Tripple rooms. We came early morning and wish to leave our luggage before check in, but they have no check in counter, so we have to call the apt owner and wait outside the lobby for 3.5 hours just to leave our luggage. As no sitting area, we have to wait outside the lobby, sit on the floor like bums. This is the worst experience I ever had staying in hotel. The room is standard with extra mattress without bed sheet nor blanket, only dirty pillows without pillow's cover, though actually we rent Tripple rooms, we finally sleep together on 1 king size bed.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Please add more TV channels to choose.

Not many channels can choose on TV.When night time Its quiet boring.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location , convenient and nice room
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was horrible n room cleaning was limited.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Property not that clean...there were small cockroaches in the bathroom... check in was delayed by 30mins. Deposit required for key was not mentioned.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent service that you are looking for!

I am satisfied with the service given by Mr Abdul Karim the hotel agent that made our stay in the hotel very comfortable and looking forward to stay in the Times Square Hotel service apatment.
Verified review

8/10 Good

Disliked: Staff & service, property conditions & facilities

Ideale ligging.

Het hotel ligt in de gouden driehoek van Kuala Lumpur en je kan vanuit je Hotel lopend de Petronas twintowers bezoeken. De monorail stopt direct voor de deur dus ideaal om uitstapjes te maken.
Verified review

10/10 Excellent

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Karim, the Legend

We were fortunately lucky to have Karim who waited for us to arrive, to hand over the cards, we were over an hour late due to our flight being delayed an hour. We also had to leave at 5.30 in the morning and he was there to refund our deposit when we handed him back the swipe cards. We had no problems and enjoyed the privacy of not having to hand back the keys every time we left our room.
Verified review

6/10 Okay

Disliked: Staff & service

No wifi

There was wifi in the room but unable to use as no password given even after a call was made to request for it...very disappointed with the service.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most relax family outing

We have a very relaxed stay at Berjaya Times square
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Found a floater

Didn't stay, checked in and straight back out again! Don't do it to yourself! Many awesome hotels in the area, NOT THIS ONE! We were even left a massive s#@t in the toilet from previous guest, and this was after the cleaners went in! Checked four different rooms before deciding to just leave, power points hanging by the wires, doors tied shut because broken, mould, holes in ceiling, badly stained carpet, broken bed (in two rooms) I have stayed in many places over many years, not expensive hotels but this place takes the prize for the first time I have walked out. YUK!
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need Improvement

Didnt have a great start when we arrived. The contact number given on the confirmation voucher print out was wrong. We wasted so much time and money trying to get through the phone number given. Finally a lady answered the phone and said that its a wrong number. We asked the security guard at the service apartment lobby and were told to go the 6th flr office to look for help. From the 6th flr we were then referred to the 15th floor office. From the 15th floor we were told to go back to the ground floor service apartment lobby to check with the guard there which we had started when we first arrived. We went up and down round and round asking for help and finally found the service apartment maintenance dept on the 15th flr who happen to know the agent and gave him a call. He confirmed that the tel number was incorrect. The service apartment is at a good location. However the hotel room condition is very poor and run down. The furniture very old and the bedsheets and towel stained. We've asked for 1 extra pillow and it didnt arrived. I had to ring and text the agent a few times to remind him to give us the wifi password. By the time we received the wifi password it was already very late in the night and the whole day already gone. Lots of improvement needed.
Verified review

6/10 Okay

Disliked: Staff & service
Please improve on the house keeping
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed Stayed at Kuala Lumpur Hotel

Very disappointed. On the 1st day we are shocked the room that we booked is not available and we are posted to other hotel. Our planned vacation already been disorganised.
Verified review

8/10 Good

Liked: Cleanliness

Berjaya Timesquare East tower

The security service is not helpful.The room tv/hifi/furniture is old and damaged. Good thing is easy access to mall and swimming pool and i love the most is jojobaspa for their service.The management staff called MrNarim is helpful.
Verified review

6/10 Okay

Location, location, location

Check in process is confusing as no actual reception but the security guard was happy to call the agent. Agent advised me the price I paid was an error and the booking should have been cancelled, but as we were there and it was not his or our error be would honour the booking. The room class I booked was not available and we were updated to a 2 bedroom suite for the first night and then moved to our superior room for the remaining 3 nights. Room was clean but in near of some overall general maintenance. Everything worked though, just needed a general fresh coat of paint, replacement of some screws etc. I have stayed in similar apartments in the past and the main reason I choose them is their location. Huge shopping centre on the bottom 7 floors open till 10pm every night. EVERYTHING you need in one spot. Many restaurants, bowling alley, theme park, archery centre, movie theatre and of course lots and lots of shopping. Monorail at the front door. Overall, I would stay at Best Suites again if the price was right.