Verified review
2/10 Terrible
Verified traveler
Jan 23, 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Go.
Sorry I don't speak Dutch, but I feel like you and your guests should know. I stayed at the Mesui hotel this January 2017 and would certainly not recommend it to anyone. They are currently rebuilding the eating area. Their solution was to employ a catering company that offers four different breakfast options. Not only those looked awful and small (I tried two), but they didn't include any drink. Also, the breakfast would get delivered to your room and only from 9.30am. By that time I'm not sure many guests are left in the hotel - definitely not us, as we were in KL for business. I tried to ask for a bit of a better service, since I had the breakfast included in my booking, but they were only able to say "so sorry". The rooms were very dirty and mine was smelly of smoke (which is not allowed in the hotel). I asked on the first morning for them to change the bed sheets, because they had yellow stains and a few other marks. They only made my bed, the sheets were the same, so I slept on top of the sheets for the five nights. Both our rooms had a very small window. Actually mine was showing the internal court of the hotel. Oh and the WiFi doesn't work properly. It goes on and off constantly, so we couldn't do much work tasks from the hotel. So, no, I would not recommend the Mesui hotel. I am sure you can get something better around the corner.
