Unfortunately, for a 5 stars hotel, it did not live up to that standard for our stay. From the day of check-in, the room was not available until after 3pm check in time, as it was not ready. Then the extra bed that we ordered was not there so we had to chase it up 3 times before they found one. Then the shower head felt during the first use and luckily no serious injury. Finally, the room feel aged and not the freshness you expect for a 5 stars hotel. I do want to say given the above, credit should be given to the staff to want to fix these issues ASAP, but the feedback and rating is given based on my experience.