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Reviews of Kuwait Palace Hotel Apartments

2.5 out of 5
Kuwait Palace Hotel Apartments
6 Salem Al Mubarak Street, Salmiya, Hawalli Governorate

Reviews

5.6
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 7 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

2.8/10

Amenities

4.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

FLAVIA

Stayed 3 nights in Mar 2024

2/10 Terrible

Nadia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend anyone to stay at Kuwait Palace Hotel. Everything is run down and the amenities are close to none. You would expect at an apartment with a kitchen to have more than 2 plates, 2 forks, one knife and one spoon. I had to buy everything in order to use the one plate hub. There is no dish rack. The first night there was a flood in the bathroom which I had to insist several times to get fixed the next day. I could not take a shower as there was not enough running water for 2 days. The alarm went off almost every hour for the first three days until they fixed it. The new hired cleaning company were given limited supplies to clean and they did not have a vacuum cleaner. The cleaning company do not speak Arabic nor English, so it is difficult to communicate. Management expected me to use an app for translation to! I was given a renovated apartment the second week but the problems remained as the building has a plumbing problem. There are no sheets on the duvet. They expect you to sleep without and when you speak to management they promise everything, but do nothing. I was so happy to leave that place after 2 weeks. An absolute disaster and expensive at that!
Stayed 14 nights in Sep 2023

4/10 Poor

Nikole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Geez, the reception is nicely designed, definitely shows it has time and at least for me it looked like a middle eastern designed hotel so I was excited to experience how different it would be. Love the detailed walls and tiles but boy it needs refurbishing. Floor rags needs replacement, clothe paintings need cleaning, needs good scent in the hallway, needs separate rooms for smoking and non smoking rooms. The chairs and couch smells of cigarettes. No towel in the bathroom?? Good thing is the AC blew cold, the bed is big and pillows are decent. I like the loft upstairs bed, cool design like a tiny home.
Stayed 2 nights in Aug 2023
Response from HANUF on Aug 27, 2023
Apology, for the inconvenience. you can call the Receptionist for any request on this number100

8/10 Good

Joelle

Liked: Cleanliness, staff & service
The hotel is located in a beautiful building. Although the hotel is not modern, I found the incredible decoration of the place to be a highlight of my stay. The room was very large and had a fridge, and it was perfect for a quick visit to Kuwait City. The view from the roof is incredible, and I absolutely loved the Persian decor of the lobby and hallways. Would stay again!
Stayed 1 night in Nov 2022

8/10 Good

Yasser

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Mar 2022
Response from Kuwait palace hotel on Apr 25, 2022
thankyou

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is very old, some the rooms are smelly, the add shoing two kings beds, and we go only one
Stayed 1 night in Jun 2019
Response from Mr.Ali Alfolly on Jun 8, 2019
we are sorry that you were unhappy,we will work hard to fix the issue that you experienced. thanks for letting us know.

4/10 Poor

Brian, New York

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and boutique style but no towels, bed covers, pillow cases or shower curtains.
Stayed 1 night in Nov 2018
Response from Mr.Adel elalfy on Nov 18, 2018
we are v sorry about your remarks we renew some of our services in the hotel and thanks to you .

4/10 Poor

Abdullah, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room staff not helpful and did not want to know about any problem, I checked out the same day I checked in after speaking with receptionist about my problem but I didn’t get any answers and no refund, I’m very disappointed, And I need someone to look in to this and get back to.
Stayed 6 nights in Oct 2018
Response from Mr. Adel Elalfy on Nov 18, 2018
my dear you told me that you want leave the hotel because you get invitation from y uncle that is reason thanks to you .

6/10 Okay

ibnalbadia, Dammam

Liked: Cleanliness
price is v good
Stayed 1 night in May 2018
Response from mohammed on Jun 3, 2018
dear MR. IBNALBADIA thank you for choosing KUWAIT PALACE HOTEL we looking forward to improve our service with fair price we hope to see again soon thanks best regards

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures look good the place is a dump
Stayed 3 nights in May 2018
Response from mohammed on May 24, 2018
dear sir \ thank you for giving time to write your review, we are working to improve facility to be as picture, we hope to give us another chance when we complete opening restaurant and renovation, thanks best regards

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Ahmed

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
مقبول
مكان رائع بس الفندق قديم وخدمة سيئه
Stayed 2 nights in Jan 2020
Response from Mr. Ali Alfolly on Feb 1, 2020
شكرا للبقاء معنا. نحن نقدر ملاحظاتك!

6/10 Okay

Hassan

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mr.Ali Alfolly on Aug 14, 2019
Hello sir what is equations?

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Ali Alfolly on Mar 31, 2019
we are sorry that you were unhappy,we will work hard to fix the issue that you experienced. thanks for letting us know. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Autentisk miljø. God beliggenhed. Meget venligt personale.
Stayed 6 nights in Feb 2019
Response from Mr.Ali Alfolly on Mar 8, 2019
what is the equation?

2/10 Terrible

Johannes, Frankfurt

Disliked: Cleanliness, property conditions & facilities, room comfort
Ohje, it will take me a long time to describe what they need to improve. My conclusion is clear: not a place to spend the night. Under any circumstances.
Stayed 2 nights in Nov 2018
Response from Mr.Adel Elalfy on Nov 15, 2018
My partner we renew most of our service and approximately going to finish it . Thank you for your remarks . my best regarding .

4/10 Poor

Fathy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Mr. Adel Elalfy on Nov 17, 2018
My Dear Please tell me what's problem you are complaint to answer your message