2 outdoor pools

Reviews of Arenal Manoa & Hot Springs Resort

3.5 out of 5
Arenal Manoa & Hot Springs Resort
From Fortuna center 7km towards Volcano, (4.5 miles), Arenal, La Fortuna, Alajuela

Reviews

9.6

Exceptional

Rating 10 - Excellent. 790 out of 1010 reviews" "
Rating 8 - Good. 173 out of 1010 reviews" "
Rating 6 - Okay. 33 out of 1010 reviews" "
Rating 4 - Poor. 4 out of 1010 reviews" "
Rating 2 - Terrible. 10 out of 1010 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Margaret-Mary, Glendale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a lovely porch area with a beautiful view of the volcano. The plants in the bathroom was a nice touch too.
Stayed 3 nights in May 2024
Response from Arenal Manoa on May 26, 2024
Dear Margaret - Mary,Thank you for your words! We're delighted to hear that you enjoyed the porch area and its beautiful view of the volcano. We're also glad you appreciated the plants in the bathroom. We hope to welcome you back soon, pura vida!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the suite, definitely worth the extra money having the private pool. We used it daily after our tours. The only recommendation I have is better food options for breakfast room delivery. We had the same option every morning of our 5 night stay. That is the only thing I would change. The staff and service was amazing. We would definitely stay here again.
Stayed 5 nights in May 2024
Response from Arenal Manoa on May 24, 2024
Dear Jason,Thank you for your feedback! We're delighted to hear that you loved the suite and found the private pool worth the extra cost. It's great to know you enjoyed using it daily after your tours. We appreciate your suggestion regarding more diverse breakfast room delivery options and will certainly take it into consideration. We're thrilled that you found our staff and service amazing. We look forward to welcoming you back for another fantastic stay, pura vida!

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Arenal Manoa on May 23, 2024
Dear Maya, thank you for sharing your rating with us! We are very happy to know that your experience with us was excellent. We hope to have the pleasure of welcoming you again in the future, pura vida!

10/10 Excellent

Viridiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 3 nights in May 2024
Response from Arenal Manoa on May 22, 2024
Dear Viridiana,Thank you for your feedback! We're delighted to hear that you enjoyed our property and staff. We look forward to welcoming you back in the future, pura vida!

10/10 Excellent

Manual

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural beauty, clean relaxing rooms. Outstanding service, overall just beautiful. If I go back to Costa Rica I will definitely stay again. PURA VIDA
Stayed 7 nights in May 2024
Response from Arenal Manoa on May 22, 2024
Dear Manuel, Thank you for your words! We are delighted to hear that you enjoyed the natural beauty, clean and relaxing rooms, and outstanding service. It would be a pleasure to welcome you back if you return to Costa Rica. Pura Vida!

10/10 Excellent

Gentiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, the staff was so kind and helpful in every way. Our room was very clean and the resort is just soooo beautiful. We also felt very safe here
Stayed 5 nights in May 2024
Response from Arenal Manoa on May 22, 2024
Dear Gentiana, Thank you for your feedback! We're thrilled to hear that you loved your stay and found our staff kind and helpful. It's great to know that you enjoyed the cleanliness of your room and the beauty of the resort. Your safety and comfort are our top priorities. We hope to welcome you back soon, pura vida!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! Everything was gorgeous, and the food (especially the free breakfast) was delicious. The front desk helped us book all of the tours and excursions we wanted to do upon arrival. Highly recommend for an authentic yet luxurious Costa Rica experience!
Stayed 3 nights in May 2024
Response from Arenal Manoa on May 16, 2024
Dear Elizabeth, thank you so much for sharing your feedback! We are thrilled to hear that you found our resort amazing and enjoyed the gorgeous surroundings and delicious food, especially the breakfast. We're glad our front desk team could assist you in booking your tours and excursions. We appreciate your high recommendation and are delighted you had an authentic yet luxurious Costa Rica experience with us. We look forward to welcoming you back in the future, pura vida!

10/10 Excellent

Joseph Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was beautiful volcano views on our patio and at breakfast daily! Our room was decorated for our anniversary on arrival with chocolates and wine. Daily room cleaning and turn down service. Very glad we rented a car because the walk was very long to the amenities since we were in the back of the property. The spa was absolutely amazing and relaxing. The prices for the spa were very reasonable. Breakfast was plenty and lasted us through the day. We got stuff for sandwiches for lunch as they had a fridge in the room which was nice. Did eat at the pool bar one night and was mediocre. The thermal pools were too hot in our opinion. Highly recommend tabacon spa which had over 20 thermal pools with different temperatures they offer day passes. We did enjoy the “cool” pool. Drinks there were a little pricey but very good! The front desk is very helpful with recommendations. Highly recommend this resort!
Stayed 3 nights in May 2024
Response from Arenal Manoa on May 14, 2024
Dear Joseph,Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed the stunning volcano views from your patio and during breakfast each day. It warms our hearts to know that we could help make your anniversary special with the decorations and amenities in your room. We're glad to hear that you found our spa to be amazing and relaxing, and that you appreciated the reasonable prices. It's wonderful that our breakfast offerings and in-room amenities met your needs, and we're delighted that you enjoyed the double bath tub. We appreciate your feedback about the pool bar and thermal pools, and we'll certainly take it into consideration. Thank you for recommending our resort, and we're delighted that you found it to be quiet, peaceful, and relaxing. We hope to welcome you back for another wonderful stay in the future, pura vida!

8/10 Good

Chiraag

Stayed 5 nights in Apr 2024
Response from Arenal Manoa on May 24, 2024
Dear Chiraag, Thank you for your rating! We're glad to hear that you had a good experience during your stay at Hotel Arenal Manoa. We sincerely appreciate your support and kind words. We constantly strive to provide the best possible service, and your feedback motivates us to keep improving. We look forward to welcoming you back in the near future, pura vida!

10/10 Excellent

Omar

Stayed 1 night in May 2024
Response from Arenal Manoa on May 22, 2024
Estimado Omar, ¡Gracias por la calificación! Nos alegra saber que tuvo una experiencia excelente. ¡Esperamos darle la bienvenida nuevamente pronto, pura vida!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property setting is absolutely gorgeous with lush tropical landscaping and an incredible view of Arenal Volcano. Our room was outstanding. Large and clean and comfortable with a huge two person jacuzzi and a private patio with table chairs and hammock. The staff was friendly, polite and accommodating. The breakfast included was a lavish and delicious buffet in a beautiful restaurant with a perfect view of the volcano. Loved it.
Stayed 2 nights in Apr 2024
Response from Arenal Manoa on May 1, 2024
Dear Jeffrey,Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience at our property. It's fantastic to know that you enjoyed the gorgeous setting, the spacious and comfortable room, and the breathtaking view of Arenal Volcano. We're delighted that you found our staff friendly, polite, and accommodating.We're glad you enjoyed the lavish and delicious breakfast buffet in our beautiful restaurant with the perfect view. It means a lot to us that you loved your stay with us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon, pura vida!

10/10 Excellent

Jai, richardson

Stayed 3 nights in Apr 2024
Response from Arenal Manoa on May 20, 2024
Dear Jai, thank you very much for sharing your rating with us. We are glad to know that she enjoyed her stay and we appreciate his kind words. We hope to welcome you again in the near future, pura vida!

10/10 Excellent

Helena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in Feb 2024
Response from Arenal Manoa on Apr 29, 2024
Dear Helena, thank you for share your feedback with us. We're thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon, pura vida!

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were exceptional - so welcoming and friendly. Our family celebrated a birthday during our stay and the Arenal Manoa staff went above and beyond to make it a special day. We so appreciated their thoughtful touches and very attentive customer service. We'll certainly recommend it wholeheartedly to friends and family headed to that area.
Stayed 3 nights in Apr 2024
Response from Arenal Manoa on Apr 24, 2024
Dear Alexis,Thank you for your words! We're thrilled to hear that you had a wonderful experience with our staff and service. It's fantastic to know that we could make your family's birthday celebration a memorable one. We strive to provide thoughtful touches and attentive customer service to all our guests, and we're delighted that you appreciated it. Your recommendation means a lot to us, and we look forward to welcoming your friends and family to Arenal Manoa in the future, pura vida!

10/10 Excellent

Dayam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is beautiful
Stayed 5 nights in Apr 2024
Response from Arenal Manoa on Apr 23, 2024
Dear Dayam, thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the beautiful view during your stay. We look forward to welcoming you back in the future, pura vida!

10/10 Excellent

Fabiane

Stayed 2 nights in Apr 2024
Response from Arenal Manoa on May 14, 2024
Dear Fabiane, Thank you so much for your perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay. Your support and positive feedback mean the world to us. We eagerly look forward to welcoming you back in the future for another exceptional experience. Thank you for choosing our resort and for sharing your satisfaction with us, pura vida!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing! Staff was so helpful and just wonderful! The breakfast selection was wonderful each morning. Our room was beautiful and housekeeping left amazing towel artwork everyday. This place will not disappoint you!
Stayed 4 nights in Apr 2024
Response from Arenal Manoa Team on Apr 22, 2024
Dear JenniferWe are thrilled to hear that your experience was nothing short of amazing! It sounds like every aspect of your stay was top-notch, from the attentive staff to the delightful breakfast options and the creative touches from housekeeping. It's wonderful to know that we exceeded your expectations. Thanks for sharing your positive feedback and we would love to have your visit again in a near future.Pura Vida!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, loved the buffet for breakfast. The pools were beautiful. I booked a family room for 4 but didn't realize I had only registered myself and my husband so when I arrived they charged me extra for my children. Seems a little bit odd to sell a room that sleeps 4 and charge extra for the kids so that was a little bit of a bad start.
Stayed 3 nights in Apr 2024
Response from Arenal Manoa Team on Apr 22, 2024
Hello Heather and family We're delighted to hear that you had a wonderful time and that you particularly enjoyed the breakfast buffet and the stunning pools. However, we sincerely apologize for any confusion regarding the room booking and the additional charge for your children. It’s important to mention that our rates on Expedia are based on the number of occupants in the room. Therefore, when booking for fewer guests, the rate reflects accordingly.We genuinely hope that despite this inconvenience, the rest of your family's experience was enjoyable. Please don't hesitate to reach out if there's anything further we can assist you with.Thank you again and continue enjoying Costa Rica, Pura Vida!

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2024
Response from Arenal Manoa on May 4, 2024
Dear Kevin, thank you for sharing your rating with us, your satisfaction is our priority, and we're delighted that you had a comfortable and enjoyable stay, we hope to welcome you again in the future to provide you with another memorable experience, pura vida!

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very nice, but the staff was exceptional. The breakfast is incredible! Food is fresh, and offers a wide variety. The thermal pool and other pools were clean and inviting. Every encounter with staff was wonderful. In a good location/short ride to a small area with restaurants and bars as well. Can’t wait to go back.
Stayed 2 nights in Apr 2024
Response from Arenal Manoa on Apr 14, 2024
Dear Amy,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a memorable experience for our guests is our top priority. We're delighted that you found our property, breakfast, pools, and staff to your liking. Your feedback means the world to us, and we can't wait to welcome you back for another wonderful stay, pura vida!

10/10 Excellent

sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arenal Manoa Team on Apr 28, 2024
Dear SheenaThank you very mucho for rating us, We are realy happy to know you had a great time in our property, hope to have you again in a near future, keep enjoying Costa Rica.Pura Vida!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Arenal Manoa on Apr 28, 2024
Dear Jan, thank you so much for taking the time to leave us your rating ! We're thrilled to hear that you had a wonderful experience during your stay with us. It was our pleasure to provide you with exceptional service and accommodations. We hope to have the pleasure of welcoming you back, pura vida!

10/10 Excellent

Mary anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend staying here!
Stayed 2 nights in Mar 2024
Response from Arenal Manoa on Apr 5, 2024
Dear Mary Anne, thank you very much for your recommendation! We are glad to know that you enjoyed your stay with us. We are committed to offering our guests an exceptional experience and we are happy to know that we met your expectations. We hope to welcome you again in the future, pura vida!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Arenal Manoa on Apr 3, 2024
Dear Allison,Thank you for rating your experience with us. We're thrilled to see that you had a great stay overall and appreciate your positive feedback. Your satisfaction is our top priority, and we're committed to continually providing exceptional service. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

lacey

Stayed 1 night in Apr 2024
Response from Arenal Manoa Team on Apr 22, 2024
Dear LaceyThank you very much for taking your time and provide us your kindly score, we really appreciate it.Thank you for choosing Arenal Manoa for your reccent stay and hope to have you again in a near future.Pura Vida

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and staff great and they gave me a special surprise on my birthday
Stayed 1 night in Mar 2024
Response from Arenal Manoa on Mar 28, 2024
Dear Steven,That's wonderful to hear! We're delighted that you enjoyed your stay with us and that we could make your birthday even more special. We hope to surprise and delight you again on future occasions. Thank you for choosing our hotel to celebrate your special day, pura vida!

8/10 Good

Michael

Stayed 3 nights in Mar 2024
Response from Arenal Manoa on Apr 17, 2024
Dear Michael,Thank you for rating us! We're glad to hear that your overall experience with us was positive. Your feedback is valuable to us and motivates us to continue improving to provide an even better experience in the future. We hope to have the opportunity to welcome you back and exceed your expectations. Thank you for choosing our hotel and for sharing your opinion, pura vida!

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Arenal Manoa on Apr 14, 2024
Dear Jennifer,Thank you for rating us! We're thrilled to hear that you had an exceptional experience with us. We look forward to welcoming you back in the future for another unforgettable stay. See you soon, pura vida!

10/10 Excellent

Dan, canton

Traveled with family
Liked: Cleanliness, staff & service
Lovely landscaping and view of Arenal volcano
Stayed 2 nights in Mar 2024
Response from Arenal Manoa on Mar 25, 2024
Dear Dan,Thank you for your words! We're delighted to hear that you enjoyed our beautiful landscaping and the stunning view of the Arenal volcano. We strive to create a memorable experience for all our guests, and we're thrilled that you appreciated it. We hope to welcome you back again soon for another wonderful stay, pura vida!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved the drinks, hot springs, very hopeful when booking excursions and the room with spectacular view.
Stayed 1 night in Mar 2024
Response from Arenal Manoa on Mar 24, 2024
Dear Michael,Thank you for your feedback! We're delighted to hear that you and your family enjoyed the drinks, hot springs, and the assistance provided when booking excursions. It's wonderful to know that you also appreciated the room with its spectacular view. We hope to welcome you and your family back for another fantastic stay in the future, pura vida!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. Room had a great view of Arenal Volcano (room 23). Room had mini-fridge. Breakfast buffet is very good, lots of selection. Restaurant for dinner is pricey. Excellent location to get to La Fortuna and surrounding activities. Pool is very nice as well as thermal pools. Could do with a few more loungers at the pool. Would definitely return
Stayed 3 nights in Feb 2024
Response from Arenal Manoa on Mar 16, 2024
Dear Sherri, Thank you for your feedback! We are pleased that you enjoyed our beautiful gardens and the view of the Arenal Volcano from your room. Our buffet breakfast and convenient location were the highlights for you. We will consider your suggestions for improvements, such as adding more sun loungers at the pool. We appreciate your recommendation and hope to have the pleasure of welcoming you again in the future. Pura Vida!

10/10 Excellent

Subhash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and services were excellent. Very nice setting.
Stayed 2 nights in Mar 2024
Response from Arenal Manoa on Mar 9, 2024
Dear Subhash,We're thrilled to hear that you found our staff and services excellent! Creating a welcoming and enjoyable experience for our guests is our priority. We're also pleased you enjoyed the setting. If there's anything specific you loved or any suggestions you have, feel free to share. We appreciate your feedback and hope to welcome you back soon, pura vida!

10/10 Excellent

Shane

Stayed 1 night in Mar 2024
Response from Arenal Manoa on Mar 24, 2024
Dear Shane,Thank you very much for your rating! We're thrilled to hear that you had a wonderful experience during your stay. Your feedback means a lot to us. We hope to have the pleasure of hosting you again in the future, pura vida!

10/10 Excellent

Shane

Stayed 1 night in Mar 2024
Response from Arenal Manoa on Mar 24, 2024
Dear Shane, We truly appreciate your rating! We're glad to hear that your stay was exceptional and that you enjoyed every aspect of our hotel. Thank you for choosing us, and we look forward to welcoming you back again soon, pura vida!

10/10 Excellent

Cheryl

Traveled with partner
Nice place, well maintained, great staff and perfect location in a natural setting.
Stayed 2 nights in Feb 2024
Response from Arenal Manoa on Mar 2, 2024
Dear Cheryl,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay at our place.It's wonderful to know that you found our resort to be a nice place, well maintained, with great staff, and in a perfect location within a natural setting. Your appreciation means a lot to us.We look forward to welcoming you back for another fantastic experience whenever your travels bring you to the area, pura vida!

10/10 Excellent

Edny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful clean and just overall amazing I will be staying here again if were to come back to Costa Rica one of the best hotel stays I’ve had in the country by far !!!!
Stayed 1 night in Feb 2024
Response from Arenal Manoa on Mar 1, 2024
Hello Edny,Thank you for your glowing review! We are thrilled to learn that you found our property beautiful, clean, and overall amazing. Your compliments mean a lot to us, and we're delighted to hear that your stay with us stands out as one of the best hotel experiences you've had in Costa Rica.It would be our pleasure to welcome you back whenever your travels bring you to Costa Rica. Thank you for choosing our hotel!Pura Vida!

8/10 Good

Asit

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 3 nights in Feb 2024
Response from Arenal Manoa on Feb 28, 2024
Dear Asit,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a pleasant stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to provide you with an enjoyable experience.We appreciate your kind words and look forward to the opportunity to welcome you back for another wonderful stay, pura vida!

10/10 Excellent

Mellisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great customer service.
Stayed 1 night in Feb 2024
Response from Arenal Manoa on Feb 26, 2024
Dear Mellisa,We sincerely appreciate your feedback! It's fantastic to hear that you had a great experience with our customer service. Providing excellent service is a top priority for us, and we're delighted that our efforts have made a positive impact on your experience. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future, pura vida!

10/10 Excellent

Christopher, Greenville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff could not have been friendlier. Breakfast was amazing. The thermal spas need an upgrade as the Springs or Los Lagos both have better thermal experiences but Arenal Manoa was very quiet and clean.
Stayed 7 nights in Feb 2024
Response from Arenal Manoa on Feb 26, 2024
Dear Christopher,Thank you for your feedback! We're delighted to hear that you enjoyed our great location and experienced exceptional friendliness from our staff. It's wonderful that you found our breakfast amazing and appreciated the quiet and clean atmosphere at Arenal Manoa.We take your comments about the thermal spas to heart and appreciate your honesty. We constantly strive to improve our facilities and services. Your input is invaluable, and we will certainly consider it as we work towards enhancing the thermal experience for our guests.In addition, we're excited to share that we are in the process of developing a new area of thermal pools exclusively for adults! Soon, you'll be able to enjoy this new addition, which we believe will further enhance your experience at Arenal Manoa. We appreciate your continued support and hope you have the opportunity to enjoy our improvements in the near future. We look forward to welcoming you back so you can experience all the new features we're preparing for our guests! Thank you for choosing Arenal Manoa, pura vida!

10/10 Excellent

Caleb

Traveled with family
Stayed 4 nights in Feb 2024
Response from Arenal Manoa on Feb 26, 2024
Dear Caleb,Thank you sincerely for your rating. We're thrilled to hear that your experience with us was exceptional. We're delighted that you enjoyed your stay and that we met or even exceeded your expectations.In our ongoing commitment to excellence, it's truly gratifying to know that our service and facilities have left such a positive impression on you. We value your feedback and look forward to the pleasure of welcoming you back in the future.Thank you for choosing us and for sharing your highly positive experience. We hope to see you again soon, pura vida!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with amazing views of Arenal Volcano. We were treated wonderfully everywhere we went. Concierge couldn’t have been more helpful with suggestions and booking excursions. The pools and hot springs were welcoming after a day of adventure. Would absolutely return.
Stayed 4 nights in Feb 2024
Response from Arenal Manoa on Feb 18, 2024
Dear Karen,Thank you so much for your wonderful review! We're thrilled to hear that you found our property beautiful and enjoyed the amazing views of Arenal Volcano. It's fantastic to know that you felt treated wonderfully throughout your stay.We're delighted that our concierge was able to assist you with suggestions and booking excursions, making your experience even more enjoyable. The pools and hot springs are indeed a perfect way to unwind after a day of adventure.We would be absolutely delighted to welcome you back in the future. If there's anything specific you loved or any suggestions you have, feel free to share them with us. Thank you for choosing us, and we look forward to the opportunity of hosting you again, pura vida!

10/10 Excellent

Alison

Stayed 3 nights in Feb 2024
Response from Arenal Manoa on Feb 18, 2024
Dear Alison,Thank you sincerely for the 5-star rating! Your positive feedback is greatly appreciated, and we are thrilled to know that you had a wonderful experience at our property. If you have any specific comments or suggestions on how we can further enhance your future visits, please feel free to share. We look forward to the opportunity of hosting you again and appreciate your continued support. Safe travels, pura vida!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Arenal Manoa on Feb 9, 2024
Dear Leslie,Thank you so much for your feedback! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We appreciate your support and hope to have the pleasure of serving you again in the future, pura vida!

10/10 Excellent

Rebecca

Stayed 3 nights in Feb 2024
Response from Arenal Manoa on Mar 21, 2024
Dear Rebecca,Thank you so much for the fantastic rating! We're delighted to know that you had a great experience with us. We appreciate your support and hope to welcome you back for another wonderful stay in the future, pura vida!

10/10 Excellent

Rambabu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery was very nice and resorts were well maintained. The room provided private experience. The only thing is there is nothing in the walking distance.
Stayed 3 nights in Feb 2024
Response from Arenal Manoa on Feb 6, 2024
Dear Rambabu,Thank you for sharing your thoughts with us. We're delighted to hear that you enjoyed the beautiful scenery and found the resort well-maintained, providing a private experience in your room.To address the distance concern, we're pleased to highlight that we offer complimentary transportation within the hotel property. While there might not be walking-distance amenities, our shuttle service aims to provide a convenient and efficient way for guests to explore and enjoy our facilities without any additional cost. We hope this added service enhances your overall satisfaction, and we look forward to the opportunity to welcome you back for another enjoyable stay, pura vida!

10/10 Excellent

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying in this exceptional hotel. The impeccable service, luxurious accommodations, and attention to detail exceeded my expectations. From the moment I entered, the staff's warm hospitality made me feel like a valued guest. The room was not only tastefully decorated but also well-equipped with modern amenities. The hotel's dining options showcased a delightful array of culinary delights, and the attentive staff added to the overall dining experience. The location was ideal, offering convenient access to various attractions. Without a doubt, this hotel sets a new standard for excellence, and I highly recommend it for an unforgettable stay.
Response from Arenal Manoa on Feb 4, 2024
Dear Aleksandr,Thank you so much for taking the time to share your exceptional experience at our hotel. We are thrilled to hear that our impeccable service, luxurious accommodations, and attention to detail exceeded your expectations. It's truly heartening to know that our warm hospitality made you feel valued from the moment you entered.We're delighted that you found the room tastefully decorated and well-equipped with modern amenities. Your comments about our dining options and attentive staff further motivate us to maintain the highest standards. It's fantastic to hear that the location provided convenient access to various attractions.Your recommendation means the world to us, and we are honored to have set a new standard for excellence in your eyes. We look forward to the pleasure of welcoming you back for another unforgettable stay, pura vida!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden
Stayed 1 night in Jan 2024
Response from Arenal Manoa on Feb 2, 2024
Dear Victor,We're glad to hear that you found our garden beautiful! Creating a serene outdoor environment is important to us. Thank you for taking the time to leaving us your thoughts and that amazing rate. Pura Vida!

10/10 Excellent

Jinwen, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arenal Manoa on Feb 2, 2024
Dear Jinwen,We sincerely appreciate your positive feedback! It brings us joy to know that your experience was so favorable. We are committed to providing the best possible service, and we're delighted to hear that we met your expectations.We hope to welcome you again as our guest in the future. Thank you once again for choosing us, and for your valuable feedback, pura vida!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful property
This is an absolutely beautiful property spanning about 25 acers. The rooms were in duplex structures nestled into the thick vegetation. There are a lot of natural areas and you generally cannot see other structures from your room. Many types of birds and lots of bird sounds. Very relaxing. Some of the rooms have a direct view of the Arenal volcano. The in room coffee (Rey Café) was undrinkable. The coffee at breakfast was fair but a big disappointment for Costa Rica. Breakfast buffet was good but no bacon.
Stayed 1 night in Jan 2024
Response from Arenal Manoa on Feb 2, 2024
Dear David,Thank you for sharing your experience with us! We're thrilled to hear that you found our property absolutely beautiful, spanning about 25 acres, and that the rooms in duplex structures nestled into thick vegetation provided a tranquil and secluded atmosphere. It's wonderful that you enjoyed the natural areas, the variety of birds, and the relaxing ambiance, especially with some rooms having a direct view of the Arenal volcano.We appreciate your feedback regarding the in-room coffee and apologize for any disappointment. Please note that we have taken note of this and are continuously working to improve our offerings. It's important to clarify that we exclusively use Cafe Amaru and Cafe Britt; the brand Cafe Rey is not utilized at our property.We're pleased to know that you enjoyed the breakfast buffet, even though we understand the disappointment about the absence of bacon. We value your feedback, and your comments will help us enhance our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more delightful experience. If there's anything specific you'd like for your next visit, please let us know. Safe travels until then, pura vida!

10/10 Excellent

Yasoda Vardhani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and the food is great. Ms. Maria Espinoza was very thorough in explaining everything and was able to advise us in taking the tours and activities that were awesome.
Stayed 2 nights in Jan 2024
Response from Arenal Manoa on Feb 1, 2024
Dear Mr. Vardhani, We're thrilled to hear about your positive experience! Thank you for acknowledging our excellent customer service and delicious food. We're glad to hear that Ms. Maria Espinoza could provide you with thorough explanations and valuable advice on the tours and activities. Our goal is to make every aspect of your stay enjoyable, and we're delighted that you had an awesome time. If there's anything else we can do for you or if you have any specific preferences for your next visit, please feel free to let us know. We look forward to welcoming you back for another fantastic experience!