2/10 Terrible
Nicole
Business traveler
May 23, 2024
The hotel experienced an unexpected power outage during my entire stay. I couldn’t power my phone or my laptop and I was in town specifically for telework which obviously ran me into trouble with my job because I was forced to call out due to the power being out all day in the hotel. I missed out on earning my work wages for the whole day. I was furious. I couldn’t watch tv or use the telephone. I couldn’t use the alarm clock, coffee maker, fridge, lamps, AC, nor any appliances which need power to work inside my room. I had to walk around my room in the dark for my entire stay there. I was forced to take a shower in the dark with no lights on. I could’ve seriously hurt myself having to use the bathroom and shower without any lights to see what I’m doing or stepping on. I could’ve slipped and fell and been in serious pain. Everybody had to use the emergency stairs to go in and out of the hotel; I had to hear a woman arguing with a hotel staff member right next to my room, outside in the hotel’s hallway, because she was handicapped and could not use the staircases. When I asked the hotel Manager for a refund for my stay, he told me to take it up with Edison, the hotel’s power network provider, because he would not compensate the hotel guests for the HUGE inconvenience of the power going off throughout the entire hotel for the entire day. Unbelievable. I will NEVER stay here again.
Nicole
Stayed 1 night in May 2024