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"Breakfast was great. I prefer to have washcloth & hand towel in room. Staff was very kind & helpful"

"Diane in the restaurant was always friendly and efficient. "

"The staff at The Reef is second to none. I was especially impressed with Jay at check in/out, Jed and Clayde. I highly recommend this resort! "

"everyone was so friendly.amenities were excellant the spa people were outstanding..my only suggestions is more pillows in the room. notify the guests about the complimentary drinks and water.we didnt find out until the last day."

"The staffs are very friendly and smiles all The time, excellent service… thank you"

"I had a wonderful experience at Shangrila . The staff was friendly and attentive, making me feel welcomed from the moment I arrived. The room was clean, spacious, and well-equipped with all the amenities I needed. Making it easy to explore the area. The breakfast, pool, lobby, and beach area. Overall, I highly recommend [Hotel Name] for anyone looking for comfort, great service, and a pleasant stay. I look forward to returning on my next visit! "

"The reception desk was the the first encounter. One person was not very welcoming or friendly. Then was charged extra for my child. It wasnt a pleasant experience. It made me very frustrated and angry To the point I almost left to go to previous resort. But my kids and I were tired, hungry, and hot. Rest of staff was very nice and friendly they made up for that one person. Restaurant, grounds ppl, everyone. was great. Love the variety of breakfast. House keeping fast and greay. Love the ammenities. Rooms beautiful! "

"Great find for a short stay! With airport shuttle and breakfast included, you can't go wrong. The room terrace is great for drinks and a meal. "

"Good customer service "