Laurel Hill Lake Tours

Clean and brand new pet friendly apartment in a safe neighborhood. Also has a nice pool.

Clean room :bad ,breakfast :non available ,equipment room :poor ,staff very good

Will not stay here again. Rooms were cute and it was a good location with a good appeal on the outside but internally, it seems to be run poorly. They have a system for smoking that they refuse to do anything about regardless of their system being faulty. Got charged a large fee for “smoking” in a room, however, this was untrue. Found out we were not the only guests who experienced this and while trying to resolve the issue we were told by the front desk that the hotel will typically not refund, most people just dispute. In my opinion that’s wild and a little sketchy! Poor customer service with little to no resolve in guests issues was the general impression I got. Hair dryer in the room did not work and the shower leaked. Check in took a very long time. Overall just not a great guest experience and will not be staying again. There are definitely better stays in NYC for less of a headache.