레바의 럭셔리 호텔

“Beautiful place with plenty of potential and lots of areas for improvement. Staff needs to learn what hospitality means. Less about many words and more about taking care of customer while staying cool and relaxed. Relaxed in co tacy does not mean relaxed when it comes to customer comfort . If customer asks if sauna ( outside ) is ready - better to check it twice rather then have naked customer entering cold sauna. Don’t ask customer to make a reservation in the restaurant if it is practically...

“We arrived quite late, after walking along the beach to enjoy a beautiful sunset. By the time we reached the hotel, it was dark, and we quickly checked into a room. On the way up, we agreed that reception staff are incredibly important in shaping a guest’s experience. Unfortunately, the man at the front desk was dry and unwelcoming, and his energy left us uneasy—even as we climbed a gorgeous staircase surrounded by fine furnishings and paintings. Our last hotels had left us with such positive...