4/10 Poor
Stuart
Traveled with family
Jun 12, 2024
Liked: Staff & service
Disliked: Cleanliness
We stayed in the garden view room with the spa bath.
I am much happier writing positive reviews, so it pains me to have to write this, but I feel that management needs to be made aware of the shortcomings and hopefully address them.
Firstly - the bed. Oh dear, what is going on? I thought it was one mattress, but it is actually 2 smaller ones shoved together, with a rather large seam down the centre.
I sat on it, and the springs bottomed right out and I was literally sitting directly on the box spring underneath.
And I'm not that heavy.
It can't be more than 4 inches thick, and is in dire need of replacement - I was rolling out of bed throughout the night due to lack of support.
Cleanliness - top of "wardrobe" was thick with dust, as were tops of door frames. Just because nobody is likely to see these areas does not mean they do not need cleaning!
Caulking in the bathroom was crumbling and mouldy. Needs re-doing.
Shower head support "broke" after one use, making it inoperable.
Wifi was terrible. We're talkiing dial-up speeds (if anyone remembers those).
There were cobwebs in the top right corner of the room, along with the creatures that created the offending webs in the other corner. Now I understand that it's in the countryside, but maybe hire an insect control professional?
On the plus side, the carpet was clean but uninspiring, and so were the bed sheets and pillowcases.
The staff seemed pleasant and friendly, but that does not make up for the other shortcomings.
Stuart
Stayed 1 night in Jun 2024