4/10 Poor
Laura
Dec 27, 2023
Disliked: Room comfort
Terrible service
The room was absolutely tiny. “Family room” but no wardrobe space - just a rail. Not enough space whatsoever for a family of five’s ski gear.
We have stayed in small rooms on a budget before so we did get over the initial shock of all the beds being exceedingly close together with zero floor space!
However, the main issue was no hot water. After traveling for sixteen hours it’s generally nice to have a warm shower but unfortunately we couldn’t just to the above issue.
We decided to try in the morning as we errr exhausted.
Same issue the next day. I reported the issue and was nonchalantly told it was a tech issue and to “leave the water running for twenty mins” not very ecological. We did try this but it was still freezing.
We were then told to try when other guests were less likely to have a shower. I.e. not in the morning or evening!
Hardly ideal when we are a family of five who are out all day having a very active time in the snow. Anyway we specifically made it back for about midday and guess what? Still no hot water.
Reported again and was told technician was in today so hopefully sorted by the end of the day.
As you can probably guess, this wasn’t the case.
We called Hotels.com in the end who were amazing and changed us hotels.
Absolutely no care in the world from Ibis whatsoever.
Breakfast was mediocre but again this was meant to be a budget trip before Christmas so it was fine for what it paid.
Clearers were brilliant!
Laura
Stayed 3 nights in Dec 2023