The hotel’s only redeeming quality was its convenient location near the highway and an efficient check-in process. Unfortunately, everything unraveled from there. The floor layout was bizarre and disorienting—room numbers were not in any logical order. My room was tucked away past the expected sequence, isolated on the wrong side of the hallway.
Despite being advertised as a non-smoking room, I walked into what could only be described as an ashtray masquerading as a guestroom. The air was heavy with stale smoke, and cigarette burns marked the bedding—an immediate sign of neglect. While the room had the superficial appearance of being “made up,” it was far from clean. The most jarring detail? Stray black hairs everywhere—pillows, bathroom, tub—unmissable against the pale, taupe decor. It was repulsive.
Had it not been so late, I would’ve left immediately. Instead, I slept on top of my own towels just to avoid contact with the bedding and surfaces. The only positive was the exceptional water pressure, which was a small mercy considering I felt like I needed to power wash myself after staying there.
At checkout, I calmly shared my experience with the morning manager, who responded with complete indifference. No apology, no acknowledgment, not even a basic gesture of professionalism. I wasn’t asking for an apology—just a sign that someone at the company gave a damn. They didn’t.
This stay was beyond unacceptable. A flagship name should carry standards. This property failed on a
