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Acton Town Hotel

3.0 star property
Travelers can explore London's iconic Wembley Stadium and Westfield Shopping Centre from this welcoming hotel, where rooms come with satellite TV and fresh coffee.

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Acton Town Hotel sits near the Royal Botanic Gardens, Kew, offering guests free WiFi in common areas. The smoke-free property provides helpful tour and ticket assistance to help visitors make the most of their London stay.

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | Iron/ironing board, bed sheets

Single Room, Shared Bathroom

  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

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Double Room, Ensuite | Iron/ironing board, bed sheets

Double Room, Ensuite

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Ensuite

Triple Room, Ensuite | Iron/ironing board, bed sheets

Triple Room, Ensuite

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Quadruple Room, Ensuite

Iron/ironing board, bed sheets

Quadruple Room, Ensuite

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Family Room, Ensuite (5 People)

Iron/ironing board, bed sheets

Family Room, Ensuite (5 People)

  • 25 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Room, Ensuite (6 People)

Family Room, Ensuite (6 People) | Iron/ironing board, bed sheets

Family Room, Ensuite (6 People)

  • 28 sq m
  • Sleeps 6
  • 6 Twin Beds

View all photos for Twin Room, Ensuite

Iron/ironing board, bed sheets

Twin Room, Ensuite

  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Ensuite

Single Room, Ensuite | Iron/ironing board, bed sheets

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Shared Bathroom

Iron/ironing board, bed sheets

Triple Room, Shared Bathroom

  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room, Shared Bathroom

Iron/ironing board, bed sheets

Twin Room, Shared Bathroom

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Acton, a neighborhood in London, Acton Town Hotel is near the airport and near a metro station. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Big Ben. Check out an event or a game at Wembley Stadium, and consider making time for Royal Botanic Gardens, Kew, a top attraction not to be missed. Visit our London travel guide
Map
109 - 113 Gunnersbury Lane, Acton, London, England, W3 8HQ

What's nearby

  • Thames River
    Thames River
    5 min drive - 2.0 km
  • The Depot
    1 min walk - 0.2 km
  • London Transport Museum Depot
    2 min walk - 0.2 km
  • Gunnersbury Park
    7 min walk - 0.7 km
  • Ealing Broadway Shopping Center
    9 min drive - 2.7 km

Getting around

  • Acton Town Underground Station
    1 min walk
  • Acton Central Overground Station
    18 min walk
  • Heathrow Airport (LHR)
    21 min drive

Restaurants

  • The Red Lion & Pineapple
    7 min walk
  • Domino's Pizza
    10 min walk
  • The Apple Tree Cakes
    1 min walk
  • Persian Nights
    10 min walk
  • The Mill Hill
    3 min walk

About this property

Acton Town Hotel

  • Hotel near Royal Botanic Gardens, Kew
  • Located close to Westfield London Shopping Centre and Wembley Stadium, Acton Town Hotel has plenty to offer. Guests can connect to free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • Concierge services, tour/ticket assistance, and a front-desk safe
    • Luggage storage and smoke-free premises
  • More conveniences in all rooms include:
    • Mini fridges and irons/ironing boards
    • TVs with satellite channels
    • Coffee/tea makers, heating, and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Family friendly

  • Mini-fridge

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in from 2 PM - 7:00 PM and 2:00 PM - 7:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 7:30 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a deposit equal to the full cost of a stay for any bookings where payment for the stay will be made onsite instead of at the time of booking. This deposit is to be paid in full at the time of booking.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Acton Town Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Acton Town Hotel?

Check-in is from 2 PM–7:00 PM, and from 2:00 PM–7:00 PM. Late check-in is available during limited hours.

What time is check-out at Acton Town Hotel?

Check-out is at 11 AM.

Where is Acton Town Hotel located?

Located in Acton, this hotel is 1.6 mi (2.6 km) from Royal Botanic Gardens, Kew and 3.1 mi (4.9 km) from Westfield London Shopping Centre. Wembley Stadium and Natural History Museum are also within 6 mi (10 km). Acton Town Underground Station is only a 2-minute walk and South Acton Overground Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Acton Town Hotel Reviews

5.8

5.6

Cleanliness

7.0

Location

6.4

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 353 reviews
Rating 8 - Good. 90 out of 353 reviews
Rating 6 - Okay. 107 out of 353 reviews
Rating 4 - Poor. 68 out of 353 reviews
Rating 2 - Terrible. 60 out of 353 reviews

Reviews

Verified

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs

I was bitten to within an inch of my life due to the infestation of bed bugs at the hotel
Stayed 3 nights in Mar 2020
Verified

6/10 Okay

Aisha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Outdated

Nothing special. Very basic.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, very good price for this location
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty and Dangerous with Bed Bugs!!

This is the most disgusting and dangerous hotel I have EVER stayed in. DO NOT STAY HERE!! It was cheap for outskirts of London but for the state of the hotel I would expect to get paid for putting up with the place! The carpark is tiny and gross full of rubbish and just smelt! The room looked like it had literally never been cleaned!! Dirt around th taps and around the shower! You could tell the carpet was disgusting also! Bed sheet looked clean but I still don't trust that it was actually ever cleaned or changed and did not fit the bed! Bed was unstable and uncomfy! Plug sockets were loose and coming out the wall and one didn't even work it was that loose. The window had a big gap underneath it and you coukd not lock the door from the inside which I find very dangerous especially since the hotel was so obviously dodgy!! Maybe the worst thing about it is that we found a bed bug and 2 days later me and my friend are still itching from the disgusting, infested, dangerous hotel room! I hope other people read the reviews first and anyone saying they had a nice stay clearly "work" for the hotel or in the hotel if you know what I mean! This place should be condemned and shut down! It would never pass a health and safety inspection!
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mala limpieza, la calefacción no funcionó ni el agua caliente
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Mamadou

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Le personnel accueillant est compétent et disponible. Le service du déjeuner est fort appréciable. Cependant, de nombreux points noirs sont à signaler. Le système de chauffage ne fonctionne pas correctement. Il faisait excessivement froid dans la chambre. Le chauffage est coupe par intermittence. L'eau chaude du lavabo est disponible une fois sur deux.. l'état général de propreté de la chambre est fort contestable. En effet les revêtements de sol (tapis et lino) ont subit une dégradation très poussée.
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

Claudio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura non aveva nulla di positivo.ribadisco questa bella faccina rossa che ho premuto numerose volte nella recensione:TERRIBILE Stanza che non rispecchiava quella vista in foto,sporco assurdo a partire dalla biancheria a finire dalla doccia,per non menzionare lo strano "appiccicume" presente sotto le tazze del thè. Macchie gialle presenti sulle coperte,federe dei cuscini e coprimaterasso,sulla moquette e sulle pareti. Data la vicinanza alle cronache di Jack lo squartatore pensavamo fosse stato il set delle scene dei film. E non sto facendo ironia. Abbiamo evitato largamente la colazione presente nella sala al pian terreno. Termosifoni accesi perennemente con l 'impossibilità di poterli abbassare oppure spegnere,abbiamo dovuto tenere aperta la finestra. L'unica nota positiva e ripeto UNICA è stata la vicinanza alla metro che ha reso le giornate fuori dall hotel stupende! Oserei dire da rimborso! Non capisco come sia legale consegnare una stanza in quelle condizioni.
Stayed 3 nights in Oct 2019
Verified

2/10 Terrible

Tiziana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pessimo

Pessimo, finestra rotta, tenda rotta, camera non sistemata per 2 notti su 4, 1 solo asciugamo a testa per tutto, neanche 1 sedia per appoggiare la valigia né un semplice attaccapanni per il cappotto, 1 comodino e il muro dall'altra parte, camere distaccate dalla reception ( per modo di dire), a circa 200 Mt e nessun modo di comunicare per qualsiasi emergenza. Sconsigliato vivamente, essendo un 2 stelle non mi aspettavo il Ritz, ma almeno un minimo di decente accoglienza, ultima cosa abbiamo dovuto versare anche una cauzione all'arrivo!!!
Stayed 4 nights in Nov 2019
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy from head to bottom DO NOT STAY HERE!

In some cases when you book cheap accommodation you can expect to get what you paid for, but on this occasion, I found myself in a very dated hotel. The room smelled cigarettes, the basin smelled urine, the carpets were utterly disgusting, uncomfortable bed and to top it up, the bedsheet was dirty and I found bed bugs as well. The whole experience just makes me wonder how can this hotel gets a license to operate in such precarious conditions?! I stayed for 2 nights only and both nights I was not able to sleep. Very disrespectful guests coming and going throughout the night slamming doors and having loud conversations. The shared bathroom was so dirty and smelly that I decided not to shower or use the bathroom until arriving to the airport. Customer service is pathetic. So, no... I paid too much for what I actually got. Not a healthy place to stay.
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Eric

Disliked: Cleanliness, room comfort

Valable pour une nuit et rapide !

Prevoir ses équipements de toilettes - il n'y a rien !
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
各部屋でWiFiが使えることを確認して予約を入れましたが、与えられた部屋はWiFiが繋がりませんでした。WiFiが繋がる部屋に変更してくれるよう掛け合いましたが、どの部屋もWiFiは繋がらず、WiFiが繋がるのは、ロビーと食堂だけだと言われました。結局、4泊の予定を2泊で切り上げ、他のホテルに移りました。チェックアウトの時、レセプションのスタッフは別の人間で、WiFiの繋がる部屋に変更できると言われましたが、既に別のホテルに予約を入れたので、断りました。
Stayed 4 nights in Oct 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht empfehlenswert

Das Zimmer, besonders das Bad war nicht sauber. Das Bad roch stark nach Schimmel. Die Heizung ließ sich nicht regeln. Ein Frühstück bestand aus Toastbrot und Butter, weil der Lieferant angeblich nicht rechtzeitig geliefert hatte
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort

bra service

Hotellet var av enkel standard, men stemte overens med bildene vi hadde sett på forhånd. Veldig bra service fra resepsjonisten, som hver gang vi møttes etterspurte om det var noe vi trengte og om alt var bra.
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for with this hotel. I was in London for 9 days so really had to compromise . I saved a lot of money but... Pros for lack of a better term *a 2 min walk to tube station *small store right outside for snacks & small restaurants in the area *Room with twin beds is a lot bigger than other budget hotels Cons *Mold in bathrooms ceiling and bathtub (asked if they could clean explained it was in the caulking so cant come out) *cobwebs in room *old dusty sheets to match cobwebs *horrible smell in the hallways *room service don't knock just bust open the door (happened 4 out of 9 days until I told them to stop) *even though tube was close ,destinations were not *dark alley to walk through to get to rooms at nighttime All they have to do is give the place more TLC and it wouldn't be so horrible. Being transparent so it can help your decision...i saved a lot of money though 😑
Stayed 9 nights in Oct 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sijainti on loistava, aivan metron vieressä. Aamiainen oli järkyttävä, käytännössä pikakahvia ja pelkkää paahtoleipää. Samoin hotellin äänieristys on huono, käytävästä kuuluu kaikki läpi.
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Jérôme

Disliked: Cleanliness, property conditions & facilities, room comfort

très bien situé mais dans un état catastrophique

hotel dans un état calamiteux pas d'eau chaude dans une des 2 chambres salles de bains avec moisissures et fuites beaucoup de bruit pas de petit déjeuner avant 8h et au moment de partir le réceptionniste nous demande 10 £ de supplément par clé !
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Greg

Disliked: Cleanliness, property conditions & facilities, room comfort

Did the job

Very ordinary. Only required a two night stay and it did the job. Would not want to stay longer. Would not recommend
Stayed 2 nights in Aug 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
La stanza non era pulita ed era umida, i mobili cadevano a pezzi, le maniglie delle porte di stanza e bagno erano rotte il telecomando della tv aveva le pile scariche e dopo aver chiesto la sostituzione abbiamo dovuto arrangiarci andando ad acquistarle, abbiamo dovuto prendere la carta igienica dal bagni comune accanto perché non c'era un rotolo di scorta in stanza, dormire è stata un'impresa a causa delle pareti sottili e del via vai e rumori vari fino a tarda notte. Peccato perché la posizione è ottima a due passi dalla metro.
Stayed 4 nights in Sep 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Wouldn't recommend!

Cleanlines - When we arrived we were told that our rooms might be ready but the receptionist was unsure. She took us to our room and said, "it looks like its been cleaned so you should be ok but i can change the sheets if you want." The room we were given had an awful smell so we were shown another room which didn't have a handle on the inside of the door! Finally, they gave us a better smelling room with door handles on both sides. I still wouldn't say it was clean as the next morning i had bed bug bites all over me!
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Jose angel

Disliked: Cleanliness, property conditions & facilities, room comfort

No volveria

El baño olía horrible, el cuarto estaba sucio
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

William

Disliked: Staff & service, room comfort

N absolute disgraceA

Having booked at this hotel last minute for my wife. Upon recieving confirmation of the booking she took a taxi to the hotel, during my journey around 18.45 she received a telephone call from the hotel informing her that due to a booking error her room was no longer available. No further assistance was provided by the hotel other than perhaps talk to customer services. After numerous calls and many hours of telephone conversations. I'm informed by customer services for hotels.com the following day that the hotel had claimed they didn't receive the booking almost until 21.20 over 2 hours after they had informed my wife via telephone that an error had occurred and long after I had started trying to rectify matters with CS at hotels.com. The hotel lied to my wife, they lied to me. And they have lied to their booking agents and as a result my wife was extremely stressed as she was still trying to find suitable accommodation in London @22.00 that evening and the matter was still unresolved 16hours later with repeated lies from the hotel. An absolute disgrace.
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Frückstückszeiten recht früh und kein großes Angebot; nur Tee, 2 Säfte, und Toast. Zimmer recht hellhörig.
Stayed 7 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The location to metro and parking on premises for free near central London was awesome
Stayed 2 nights in Aug 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Bad conditions of the room: stained blankets and dirty bath.
Stayed 5 nights in Aug 2019
Verified

2/10 Terrible

Grzegorz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever !!!

This was the worst stay ever. Rooms were in bad condition, the bed was falling apart and the stay of the bathroom is hard to describe. Additionally, I was bitten by bed bugs. When I showed the photo of one to the owner, she not only was not surprised but also did not recognize the problem. I not only do not recommend, I worn you to stay away from this place.
Stayed 4 nights in Jul 2019