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ibis Styles London Excel

3.0 star property
Families find the perfect balance of urban energy and garden tranquility at this welcoming London hotel where city adventures begin just steps away

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The ibis Styles London Excel is close to the Tower of London and South Park. Guests can enjoy British cuisine at the restaurant or a quick bite at the coffee shop. Kids have a playground, and the hotel's garden offers a peaceful retreat. In-room WiFi keeps everyone connected.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 2 Double Beds (The Mansion from Home)

Room, 2 Double Beds (The Mansion from Home) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds (The Mansion from Home)

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (The Queen)

Room, 1 Queen Bed (The Queen) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed (The Queen)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Twin Beds (The Duet)

Room, 2 Twin Beds (The Duet) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Twin Beds (The Duet)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed (The Home from Home)

Room, 1 Double Bed (The Home from Home) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 Double Bed (The Home from Home)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Docklands, a neighborhood in London, ibis Styles London Excel is near the airport and near a metro station. O2 Arena and London Dungeon are cultural highlights, and some of the area's notable landmarks include Tower of London and The Shard. Don't miss out on a visit to Sky Garden. Visit our London travel guide
Map
272 Victoria Dock Road, London, England, E16 3BY

What's nearby

  • Royal Victoria Dock Bridge and ExCeL London
    ExCeL Exhibition Centre
    3 min walk - 0.3 km
  • IFS Cloud Royal Docks Station
    IFS Cloud Royal Docks Station
    10 min walk - 0.9 km
  • Royal Victoria Bridge
    4 min walk - 0.4 km
  • ISKCON Bhaktivedanta Manor
    11 min walk - 1.0 km
  • Thames Barrier Park
    14 min walk - 1.2 km

Getting around

  • Custom House Station
    1 min walk
  • West Ham Station
    5 min drive
  • London City Airport (LCY)
    3 min drive

Restaurants

  • Subway
    7 min walk
  • Costa Coffee
    5 min walk
  • Sandwich & Co.
    4 min walk
  • Starbucks
    5 min walk
  • Water Front Quayside Cafe & Bar
    7 min walk

About this property

ibis Styles London Excel

Hotel near O2 Arena
Located close to South Park and Tower of London, ibis Styles London Excel provides a coffee shop/cafe, a garden, and a playground. The on-site British cuisine restaurant, Restaurant, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A 24-hour front desk, a TV in the lobby, and tour/ticket assistance
  • Coffee/tea in the lobby, ATM/banking services, and meeting rooms
Room features
All 305 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 5:00 AM to 11:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe
  • Pub
  • Restaurant

Things to do

  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2000
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from May 16 2023 to December 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Self parking fee: GBP 15.00 per day
  • Rollaway bed fee: GBP 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

ibis Styles Excel
ibis Styles Excel Hotel
ibis Styles Excel Hotel London
ibis Styles Excel London
ibis Styles London
ibis Styles London Excel
London Excel ibis Styles
London ibis Styles Excel
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England
ibis Styles London Excel Hotel
ibis Styles London Excel Hotel
ibis Styles London Excel London
ibis Styles London Excel Hotel London

Frequently asked questions

Is ibis Styles London Excel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 15.00 per day.

What time is check-in at ibis Styles London Excel?

Check-in start time: 2 PM; Check-in end time: 5:00 AM.

What time is check-out at ibis Styles London Excel?

Check-out is at 11 AM.

Where is ibis Styles London Excel located?

Located in Docklands, this hotel is 2.1 mi (3.4 km) from O2 Arena and within 6 mi (10 km) of Tower of London and Sky Garden. South Park and The Shard are also within 6 mi (10 km). Custom House Station is only a 2-minute walk and Prince Regent Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Styles London Excel Reviews

7.2

Good

8.0

Cleanliness

6.6

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 195 out of 999 reviews
Rating 8 - Good. 395 out of 999 reviews
Rating 6 - Okay. 245 out of 999 reviews
Rating 4 - Poor. 103 out of 999 reviews
Rating 2 - Terrible. 61 out of 999 reviews

Reviews

Verified

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt get in to room as hotel was closed down due to lockdown
Stayed 1 night in Nov 2020
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

KMT NOT WORTH WASTING YOUR TIME

The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
Stayed 2 nights in Sep 2020
Verified

4/10 Poor

Effie

Disliked: Room comfort

Below average stay

My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Stayed 2 nights in Sep 2020
Verified

8/10 Good

Carl

Liked: Staff & service, room comfort

Comfortable and good value for what I paid

I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Stayed 1 night in Aug 2020
Verified

8/10 Good

Lynne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Stayed 1 night in Aug 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches und hilfsbereites Personal. Zimmer etwas klein, aber angemessen ausgestattet.
Stayed 20 nights in Mar 2020
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great refurbed rooms!

The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Bathroom
new bedroom
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late. Only downside was our heating in room did not work
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel if you visit EXCEL

Fine hotel for business trip and visiting the EXCEL (under 5 minuts from the hotel). It was clean and comfortable. Good service. Only minus is the very noisy airconditioner, even though it was turned off it was making a lot of noise. Also noise from airplanes and train, but nothing that bothered me. I would use the hotel again.
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Karen Docherty

Disliked: Room comfort

cold rooms noisy guests

the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Natalie

Liked: Cleanliness, staff & service

Great staff

There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Ideal location for event at ExCel. Had a great nights sleep and lovely food in pub.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good receptionist definitely deserves management knows what she’s doing
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, well equipped hotel near ExCel

Clean, well equipped room with plenty of power and usb points. Great choice of buffet breakfast and adjacent pub serving excellent food in the evening. Bistro bar with coffee and snacks for during the day. Directly opposite train link but hotel is surprisingly quiet given location. Ideally located for London ExCel which is a short walk away.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never miss a beat!

This was our 2nd time staying at ibis Styles London Excel. Seeing a gig at the O2 we were looking for a hotel in the area and this one ticks all the boxes. Great service, nice rooms, good breakfast & a pub attached - what more could you ask for!
Stayed 1 night in Jan 2020
Verified

8/10 Good

Vasily

Liked: Staff & service
Disliked: Property conditions & facilities

Неплохо на несколько ночей

Главный плюс отеля - близость к Excel!! На несколько ночей можно остановиться. Персонал вежливый и дружелюбный, всегда готовы помочь. Номера неопрятные, старенькие, многое повидавшие. Но постельное белье и полотенца чистые. Симпатичный вкусный завтрак. Если важно жить рядом с Excel, подходит хорошо (пешком добираться 2-3 минуты).
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Luciana

Liked: Cleanliness, staff & service, room comfort

localização boa se for ao Excel London

Quarto confortável, tudo reformado, inclusive o banheiro. Chato não ter frigobar no quarto nem telefone para falar com a recepção. O café da manhã é muito fraco, simples mesmo, da pra melhorar bastante.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Luciana

Liked: Cleanliness, staff & service, room comfort

Café da manhã fraco mas quarto novo.

Quarto confortável, banheiro todo renovado. Só acho ruim não ter frigobar no quarto ou telefone para falar com a recepção quando necessário. O café da manhã pode melhorar bastante ainda, não tem variedade.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

mads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

God og lækker morgenmad

Mit ophold var dejligt, hotellet var rent og hotellet var lækkert . Morgenmaden car også god
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Room was horribly dirty with stains. Staff were unwelcoming Hotel is just overall grotty and poorly up kept.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to excel

Very convenient distance from excel exhibition center
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was a nice hotel in a quiet place. Everything was good apart from when the cleaners tried to come into my room at 8;30 and scared the life out of me especially as I was not wearing any trousers. I am aware there is a sign you can put on the door but 8;30am when check out is not until 11am is not an acceptable time to let yourself into someone’s room to see if they are still in there
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
We arrived on a day when the door cards weren't working and the pressure on the staff to get everything sorted out when it was a technical issue was huge. The staff were amazing - helpful, patient and calm, even when faced very disgruntled guests. As for the rest of the hotel, it was OK - breakfast was really nice, accessed up something akin to a prison staircase, pub area was OK, again with very helpful staff, our room (an apartment) was huge and really well equipped, although a bit fusty. The whole place just needs a bit of a refurb and it'll be great - the car park at the back looks pretty dodgy, as does the rear of the hotel for example. Location is great, a minute from Custom House DLR and the ExCel with really good eating options nearby. We'll definitely be back.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super neu renoviert. Tolle Mitarbeiter. Tolle lage
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for ExCeL and good rooms.

Comfortable, clean and tidy room, exactly as described. Very convenient for ExCeL and train links, great pub downstairs. Nothing to not like. :-)
Stayed 2 nights in Jan 2020