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Reviews of Leonardo Royal London St Paul’s

4 out of 5
Leonardo Royal London St Paul’s
10 Godliman Street, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 754 out of 1231 reviews" "
Rating 8 - Good. 281 out of 1231 reviews" "
Rating 6 - Okay. 94 out of 1231 reviews" "
Rating 4 - Poor. 53 out of 1231 reviews" "
Rating 2 - Terrible. 49 out of 1231 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 7 nights in May 2024

10/10 Excellent

Parminder, Leicester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and service . Comfortable bed and clean . Spacious room . The breakfast was amazing . Location is centre . . All in all . A highly recommended hotel .
Stayed 1 night in May 2024
Response from Guest Relations Team on May 27, 2024
Dear Parminder, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice dining area
Stayed 1 night in May 2024
Response from Guest Relations Team on May 23, 2024
Dear Carl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel in a good location very close to St Paul’s. The hotel was clean & comfortable the reason I only gave 4 stars really was because at least 2 lifts were out of order and the wait for lifts were long and when they did arrive were full so you couldn’t get in!
Stayed 1 night in May 2024
Response from Guest Relations Team on May 22, 2024
Dear Sandra, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in central London was great. Right next to St Paul's, quick walk across the Thames for the Globe, quick trip to London Tower and right next to all the Hop On/Hop Off stations.
Stayed 3 nights in May 2024
Response from Guest Relations Team on May 21, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great staff and great facilities.Beds and pillows very comfortable. Good location to walk to various areas and tube very close too. Would definitely stay again and would recommend
Stayed 2 nights in May 2024
Response from Guest Relations Team on May 21, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing, a real gem in a great location. From the complimentary glass of fizz on arrival to the beautiful pool and spa, and the immaculate rooms - there is nothing to fault.
Stayed 1 night in May 2024
Response from Guest Relations Team on May 17, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Erick, Lake Forest Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend to others
Stayed 3 nights in May 2024
Response from Guest Relations Team on May 17, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Doreen

Traveled with family
Everything about our stay was perfect The staff were particularly pleasant and helpful.
Stayed 1 night in May 2024
Response from Guest Relations Team on May 16, 2024
Good afternoon, Thank you for your review, we are glad to hear you had a great time! We hope to welcome you back soon!

8/10 Good

Andrew Robert

Traveled with family and small children, Traveled with family
Next to St Paul's church with a beautiful view of the church from the room top bar.
Stayed 5 nights in May 2024
Response from Guest Relations Team on May 15, 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for getting around london sights Highly recommend it
Stayed 1 night in May 2024
Response from Guest Relations Team on May 15, 2024
Dear Karen, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 Excellent

Maria, Maple

Liked: Cleanliness, staff & service, property conditions & facilities
Amenities are excellent like the pool and spa. Close to train station and buses are just a few steps. And St Pauls Cathedral is just across. Feel safe and enjoyed my stay with family
Stayed 1 night in May 2024
Response from Guest Relations Team on May 11, 2024
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was suitable for what we wanted to do in the area
Stayed 2 nights in May 2024
Response from Guest Relations Team on May 9, 2024
Thank you for taking your time to review our hotel, we hope to welcome you back in the future!

4/10 Poor

Justine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Leonardo Royal will charge you for services you did not receive, say that they will remove the fees when you check out, say they will email you your receipt and not to worry and then actually added extra charges And not email a receipt. AND there is no way to every reach anyone at Leonardo Royal to rectify. They just give you a super generic email and never respond. Worst customer experience ever.
Stayed 9 nights in Mar 2024
Response from Guest Relations Team on May 11, 2024
Dear Justine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Super friendly staff and excellent location. Very comfy beds. Only issue was the hot water isn't consistent and gets too hot randomly. They just had an incident where the hot water stopped working altogether for one morning (which was fixed immediately) but could be due to that. Otherwise a perfect stay.
Stayed 3 nights in May 2024
Response from Guest Relations Team on May 7, 2024
Thank you for your positive review, we're glad to hear you had a great stay with us. We hope to welcome you back to our hotel soon!

6/10 Okay

Wesley James

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel was nice, 4 star was pushing it a bit. Spa and pool was accessed through the bar and restaurant, a bit strange in your robes! Plus pool was full of kids, running in and out of the Sauna. It was supposed to shut at 21:00, at 20:30 on the dot, the staff simply switched the lights off and opened the doors of the sauna and steam room without saying a word. Room service was poor - late, wrong order, card machine not working and no cutlery, they got it right on the fourth time. Food was good. There was no 'do not not disturb' sign for the door, realised before going to bed. Cleaner knocked and opened the door at 10:00 on the morning of checkout at 11:00. Bed was super comfortable and room was very quiet.
Stayed 1 night in May 2024
Response from Guest Relations Team on May 7, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

8/10 Good

Francis

Stayed 1 night in Apr 2024
Response from Guest Relations Team on May 5, 2024
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Great Staff!
Stayed 3 nights in Apr 2024
Response from Guest Relations Team on May 4, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was great so we had a good stay but the member of staff who checked us in, nick, was unhelpful at best but was actually very rude, disinterested and totally unwilling to help. This did not start our stay off well. The rest was fantastic!
Stayed 1 night in Apr 2024
Response from Guest Relations Team on May 4, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 Poor

Navraj

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from AW on May 2, 2024
Dear NavrajWe recently received a low score regarding your guest experience. While we are grateful for your insights, we were disheartened to learn that your experience fell short of your expectations. Your satisfaction is paramount to us, and we genuinely regret any inconvenience or disappointment you may have encountered.We strive to provide exceptional service to all our guests, and your feedback plays a crucial role in helping us achieve this goal. We are eager to understand more about your experience and the areas where we could improve. Your perspective is invaluable to us, and we are committed to addressing any concerns you may have promptly and effectively.Could you please share additional details about your visit? Your input will enable us to identify specific areas for enhancement and ensure that future experiences exceed your expectations. We genuinely appreciate your willingness to help us improve our services.Once again, thank you for taking the time to share your thoughts with us. We are committed to earning back your trust and providing you with the exceptional experience you deserve.Leonardo Royal London St Paul's Hotel - guest relation dept.Warm regards,

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Team on May 27, 2024
Dear Colleen, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a pleasant room in a well equipped hotel
Stayed 5 nights in Apr 2024
Response from Guest Relations Team on May 1, 2024
Thank you for your positive review, we hope you welcome you back soon!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Everything worked fantastically, great spa
Stayed 1 night in Apr 2024
Response from Guest Relations Team on Apr 28, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

stanley, Bethlehem

Liked: Cleanliness
I liked the design of the Leo restaurant and bar. Food was not great and check in could have been better .
Stayed 4 nights in Apr 2024
Response from Guest Relations Team on Apr 26, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

10/10 Excellent

THOMAS

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic location and friendly staff.
Stayed 4 nights in Apr 2024
Response from Guest Relations Team on Apr 28, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Yuliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Excellent breakfast
Stayed 4 nights in Apr 2024
Response from Guest Relations Team on Apr 25, 2024
Thank you for your review, we're happy to hear you had a great time at our hotel.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean and tidy.
Stayed 3 nights in Apr 2024
Response from Guest Relations Team on Apr 24, 2024
Thank you for your review, we are happy to hear you had a enjoyed your stay.

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 3 nights in Apr 2024
Response from Guest Relations Team on Apr 23, 2024
Dear Alexander,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Maria Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Very near several metro stops. There was a note and box of chocolates
Stayed 5 nights in Jan 2024
Response from Guest Relations Team on Apr 21, 2024
Thank you for your review, we hope you had a great stay with us. We look forward to welcoming you here again!

10/10 Excellent

Artak

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staff especially Greg Skrzypczak
Stayed 1 night in Apr 2024
Response from Guest Relations Team on Apr 16, 2024
Dear artak,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel tucked round the corner from St Paul’s. Very comfortable, nice staff.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on Apr 16, 2024
Dear Carolyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Raoul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Close to a lot! Had a pleasant stay.
Stayed 8 nights in Apr 2024
Response from Guest Relations Team on Apr 15, 2024
Dear Raoul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooftop garden - and a kind staff member found us a spot despite it being fully reserved. Room lovely and well equipped although room view was out to a side street. Gym was super as were the saunas and steam rooms. Pool is lovely but crazy busy during children's hours (lots of dive bombing to avoid). Breakfast was plentiful and small queues even at the busiest time on a holiday morning. The best thing for us was the location - right next to St Pauls. It is a wonderful base for exploring that, the Globe, the Tate Modern and pretty much all of the South bank. Cross the bridge and you have a super walk along the riverside to the House of Parliament and beyond.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on Apr 13, 2024
Dear Victoria,Thank you very much for sharing your feedback after your recent stay with us. We are glad to hear that you have enjoyed the attentive service we provide to our guests. We are looking forward to welcoming you again in near future.Sincerely,Guest Relations Team

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Guest Relations Team on Apr 13, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Tina, Montgomery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was excellent. The two gentleman who manned the front station to hail the Ubers were beyond kind. The room was lovely. Breakfast very nice. The upgraded lounge area a high plus. Nice to have to get coffee and drinks and treats. Loved winding down there. Worth the splurge. Lovely stay near St. Paul’s. Convenient location. Would stay again. Ohhh . Nice pool area.
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on May 15, 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. . We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 Excellent

Ellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed here twice now & would come back again. All perfect.
Stayed 2 nights in Apr 2024
Response from Guest Relations Team on Apr 13, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Francis, Belfast

This is a fantastic hotel for hospitality and VIP treatment from reception staff and bar staff
Stayed 2 nights in Apr 2024
Response from Guest Relations Team on Apr 13, 2024
Thank you for your review, we hope to welcome you back soon!

2/10 Terrible

Parminder, Leicester

Stayed 1 night in Apr 2024
Response from Guest Relations Team on Apr 26, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on Apr 13, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay in London at this hotel. The spa and hotel itself is beautifully kept and the staff is kind and helpful. We’d definitely recommend staying here for a London trip!
Stayed 4 nights in Mar 2024
Response from Guest Relations Team on Apr 3, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, very comfy beds but a bit far from everything for my liking. My own fault though, would stay again, the staff was great.
Stayed 4 nights in Mar 2024
Response from Guest Relations Team on Mar 31, 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon.

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness got 4 stars for what appeared to be dated carpeting. While the room was impeccable, I couldn’t help but wonder if the carpeting was dirty or just old. Otherwise, I would have given a 5 star rating all around. My family enjoyed their stay all three nights. The food was quit good too! For our first time in London, I thought the location was very advantageous to every place we wanted to go. Within walking distance to several underground tubes. I would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 31, 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon.

10/10 Excellent

Dan, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very modern. Awesome service. Food was varied and tasty.
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on Mar 31, 2024
Thank you for your review, we're glad to hear you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 31, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable queen beds. Beautiful pool. Nice gym. Great location!!! on the pedestrian bridge to cross the Thames. Bus and multiple underground stations close. Very nice and helpful staff. Would stay there again!
Stayed 4 nights in Mar 2024
Response from Guest Relations Team on Mar 31, 2024
Thank you for your review, we're glad to hear you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Tin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
high quality hotel, high quality amenities, high quality breakfast - will definitely come back
Stayed 1 night in Mar 2024
Response from Guest Relations Team on Mar 28, 2024
Dear Tin, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 Excellent

Robert, Uxbridge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip.. hidden gem of a hotel
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on Mar 28, 2024
Dear Robert, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lovely hotel and staff were lovely. The room was very comfortable and clean.
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on Mar 28, 2024
Dear Marie, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team