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Mercure London Heathrow Hotel

4.0 star property
Travelers start their day with a highly-rated breakfast before hitting the hotel gym or venturing out to discover attractions in the surrounding area

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The Mercure London Heathrow Hotel in Pinkwell offers a hearty breakfast at Borders Restaurant, a coffee shop/cafe, and a vibrant bar. Guests can use the gym and dry cleaning services. Previous guests appreciate the helpful staff and free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure London Heathrow Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 16 per day. Limited spots are available.

What time is check-in at Mercure London Heathrow Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure London Heathrow Hotel?

Check-out is at noon. Late check-out is available for GBP 10.00 (subject to availability).

Where is Mercure London Heathrow Hotel located?

Located in Pinkwell, this hotel is 1.1 mi (1.8 km) from Stockley Park and 1.3 mi (2.1 km) from Airport Bowl. Windsor Castle and Brunel University are also within 9 mi (15 km). Hayes & Harlington Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

7.0

Cleanliness

6.6

Amenities

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Tajana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a attentive relaxing stay here, staff are very professional and rooms are huge clean and comfortable :)
Stayed 1 night in May 2024
Verified

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay has plenty of facilities gym restaurant and bar inside the hotel will stay again for sure 👍
Stayed 1 night in Apr 2024
Verified

8/10 Good

Carys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round venue
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Heathrow. Really clean, well maintained rooms and lovely, helpful staff.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff.
Stayed 9 nights in Jan 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk personnel. Clean facilities and very convenient dining experience.
Stayed 9 nights in Apr 2024
Verified

10/10 Excellent

Shengkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception was warm and helpful to provide an early check in.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Salar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in May 2024
Verified

8/10 Good

Jameela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and good service
Stayed 1 night in Jul 2024
Verified

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Friendly staff.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel. Just a shame that it's no longer on the Heathrow hoppa shuttle run.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Lauren

Liked: Staff & service, amenities, property conditions & facilities
The hotel was tidy
Stayed 1 night in Apr 2024
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Salar

Liked: Cleanliness, staff & service
Staff are friendly
Stayed 2 nights in Apr 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Easy to find - Spent a bit of time trying to find somewhere to park but enough space - Friendly staff at check in - Small but very clean room - bed ok - good number of pillows - iron and ironing board in room - really good pressure shower - great towels - didnt get to try breakfast - v near Heathrow
Stayed 1 night in Sep 2024
Verified

8/10 Good

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

blessing

It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy
Stayed 1 night in Oct 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine, adequate for a 1 night stay

Room was tiny, but had tea making facilities, TV and its own en suite bathroom. Has it's own car park and parking was included which was a huge bonus.
Stayed 1 night in May 2024
Verified

10/10 Excellent

olayemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

2 nights stay. Had a great experience. Comfortable and clean. Staff helpful. Close to food, transportation and airport.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Mr Rashad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaneness & nice breakfast excellent customer service polite staff. Thank you
Stayed 1 night in May 2024
Verified

8/10 Good

Nicolina

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be. Room was clean. Breakfast was good.
Stayed 1 night in May 2024
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly. The smell was horrible.. all The rooms and whole hotel was smelling so bad so we couldnt sleep without opening Windows. The food was good from The Resturant
Stayed 1 night in Oct 2024