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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hotel in Hornchurch with a full-service spa and a nightclub

Choose dates to view prices

You can look forward to a nightclub, a terrace, and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant.

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Spa
  • 24/7 front desk
  • Breakfast available
  • Laundry
The current price is ₩102,989
₩135,082 total
includes taxes & fees
Nov 17 - Nov 18

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | 1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

  • Sleeps 2

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Exterior

Spark by Hilton London Romford

Romford
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
7.4 out of 10, Good, 167 reviews
The price is ₩94,554
₩113,465 total
includes taxes & fees
Nov 23 - Nov 24
Spark by Hilton London Romford
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About the neighborhood

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Whitelands Dog Walking Area - 4 min drive - 1.7 km
  • Upminster Golf Club - 5 min drive - 4.0 km
  • ExCeL Exhibition Centre - 36 min drive - 30.6 km
  • O2 Arena - 41 min drive - 33.5 km
  • Tower Bridge - 51 min drive - 54.5 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪The New Garden Cafe - ‬6 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪Costa Coffee - ‬5 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪The Hub - ‬17 min walk

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel located in Emerson Park
Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace, and dry cleaning/laundry services. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant.
Other perks include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a banquet hall
  • Luggage storage, outdoor furniture, and concierge services
Room features
All 138 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 32-inch TVs with digital channels
  • Wardrobes/closets, electric kettles, and heating

Similar properties

Exterior
Spark by Hilton London Romford
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
7.4 out of 10, Good, 167 reviews
The price is ₩94,554
₩113,465 total
includes taxes & fees
Nov 23 - Nov 24
Spark by Hilton London Romford

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of Nov 15, 2025, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on Nov 17, 2025 start from ₩102,989, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Check-out is at 11 AM.

Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 100 per person applies.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this spa hotel is within 3 mi (5 km) of Upminster Golf Club, Upminster Windmill, and Romford Market. Hornchurch Stadium is 3 mi (4.9 km) away. Harold Wood Station is 22 minutes by foot.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

6.6

8.0

Cleanliness

6.6

Amenities

6.8

Staff & service

6.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 30 out of 100 reviews
Rating 8 - Good. 23 out of 100 reviews
Rating 6 - Okay. 17 out of 100 reviews
Rating 4 - Poor. 5 out of 100 reviews
Rating 2 - Terrible. 25 out of 100 reviews

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs where good but the standard was not what I was expected to be honest.
Stayed 1 night in Aug 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible. I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.
Stayed 1 night in Sep 2025

2/10 Terrible

Aranit

Smelling so bad and they wake me up early in morning with noises someone working or i dont know expensive as well i wait one hour to be served i would like to talk to management for refound me money cos they wake me up so early
Stayed 1 night in Oct 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,
Stayed 3 nights in Aug 2025

2/10 Terrible

Hayley

Disliked: Amenities
I didn’t feel welcome
Stayed 2 nights in Aug 2025

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Stayed 1 night in Jun 2025

6/10 Okay

Teigan

Disliked: Amenities
The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didn’t get to sleep until after we had asked them to move. Not a bad hotel but not worth £110 a night.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Mixed. And charged for breakfast when free.

Rooms are decent and refurbished. Communal areas grubby. Charged for 2 breakfasts when the reservation said it was free. We'll see if they refund. Signage around hotel for 2nd floor rooms wasn't clear. Decent breakfast. Rooms were extremely hot and with no fans or a.c
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.
Stayed 2 nights in Jul 2025

6/10 Okay

Chidinma

Liked: Cleanliness
Disliked: Staff & service
No fridge, no heating, no intercom to contact front desk , i was calling for room service no response
Stayed 1 night in Oct 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 6 nights in Sep 2025

10/10 Excellent

Thadwai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I liked it Thanks
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms ok and comfy and clean only downfall the brewing facilities don’t get topped up had to ask
Stayed 3 nights in Sep 2025

8/10 Good

Tom

Disliked: Property conditions & facilities
The main bar was out of use as they had a private function on
Stayed 1 night in Aug 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
Stayed 1 night in Aug 2025

8/10 Good

Sikander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025

2/10 Terrible

Gurlovesandeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

The only good thing about this hotel was the check in lady with glasses Waited 1hour for breakfast it never came
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Samsud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it, well priced when other hotels were charging over £200 per night
Stayed 1 night in Jul 2025