외관

파크 그랜드 하이드 파크 여행 후기

4 out of 5
파크 그랜드 하이드 파크
78-82 Westbourne Terrace, Paddington, London, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 292개" "
평점 8 - 좋아요. 1001개 이용 후기 중 342개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 173개" "
평점 4 - 별로예요. 1001개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 87개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Moonsuk

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room condition
Services from hotel was very good. But the cleariness of the room was the worst in my life. I would not stay again, or recommend anybody.
2023년 11월에 2박 숙박함
답변 제공: Vinayak Girgune. 님, 2023년 12월 27일
Dear Moonsuk,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room during your stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please be assured that we take your comments seriously and will address this issue with our housekeeping team to ensure that such lapses do not occur in the future.We understand your decision not to stay with us again or recommend our hotel, but we hope that you will reconsider in the future, as we are committed to providing a better experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your feedback.Best regards,Vinayak Girgune.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Gabriela J 님, 2022년 6월 23일
Dear Guest, Thank you for staying at Park Grand London Hyde Park. We are glad to see that you've had a pleasant stay at our hotel. We hope to be able to welcome you back very soon. All the best, Gabriela J

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함
답변 제공: Valent F 님, 2019년 7월 24일
Dear Esteemed Guest, We thank you for sharing your valuable rating on this forum. We trust you had an enjoyable experience at the Park Grand London Hyde Park and we hope to welcome you back in the nearest future. Warm regards Valent Fernandes

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
패딩턴 근처에서 추천합니다
패딩턴 역에서 걸어서 6-7분 정도 걸립니다. 내부 리모델링 한지는 꽤 된 것 같은데, 그나마 관리는 잘 되어 있는 편 입니다. 리셉션이 매우 친절합니다. 전반적으로 만족 합니다.
2019년 6월에 2박 숙박함
답변 제공: Valent F 님, 2019년 7월 12일
Dear Jason, Thank you for sharing your valuable feedback. I am delighted to note that your overall stay was a satisfactory stay and the reception team played an important role in making your stay a memorable one. We hope to have the pleasure to see you soon on your next stay. Warm regards Valent Fernandes

8/10 - 좋아요

ahra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
화장실이 좁습니다. 그리고 입구가 좁아 여행가방을 펼쳐 놓을수 없습니다. 매일 화장실을 청소해주고 물품을 새로 가져다 주었습니다. 위치가 패딩턴역에서 가깝습니다.
2019년 5월에 3박 숙박함
답변 제공: Alrina 님, 2019년 7월 7일
Dear Ahra, Thank you for choosing Park Grand London Hyde Park and for taking the time to write a review about your recent experience. Regarding your constructive feedback, thank you for bringing the above issues to our attention. By evaluating our hospitality and telling us what we do right but most importantly what needs to be improved, will help us meet your expectations and your perceptions will serve this important purpose and help us in providing a better service in the future. In the meantime, Both my team and I renew our apologies and hope that you would honor us with another opportunity to welcome you back in not to distant future . With best regards,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
가튼 값이며는 따른 호탤로 갸세요. 와입파이가 전혀 잡피지 않는 룸이 맀습니다. 문의만 4성급 호탤입니다.
2019년 4월에 1박 숙박함
답변 제공: Alrina 님, 2019년 6월 6일
Dear Guest , Thank you for choosing Park Grand London Hyde Park and for taking the time to write a review about your recent experience. Regarding your constructive feedback, thank you for bringing the above issues to our attention. By evaluating our hospitality and telling us what we do right but most importantly what needs to be improved, will help us meet your expectations and your perceptions will serve this important purpose and help us in providing a better service in the future. In the meantime, Both my team and I renew our apologies and hope that you would honor us with another opportunity to welcome you back in not to distant future . With best regards,

8/10 - 좋아요

SAMSU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 괜찮으나 아동 동반한 가족들은 고려할 사항있음
런던여행중 이 호텔 한곳에만 6박7일 머물렀습니다. 쿼드룸의 방크기는 다른곳에 비해 조금 작았지만 그렇게 불편함은 느끼지 못할정도 였습니다. 첫날 생수 두병과 몇개의 과자와 과일을 넣어주셨고 이후로는 매일 방청소와 과자만 refill해주셨는데 여행중 출출할때 맛있게 먹었습니다. 룸내에 비치된 스마트 handy폰이 있는데 무료 4G데이터와 무료전화를 사용할수 있고 밖으로도 가지고 나가서 유용하게 사용할수 있습니다. 저희들은 혹시나 분실이 걱정되어 룸내에서만 사용하였지만요~~ 조식은 4인가족에 35파운드로 저렴하게 이용할 수 있었는데 먹을만해서 4일정도 이용하였습니다. 위치는 패딩턴역에서 5분정도 떨어져 있어 아이들 동반한 가족들은 조용하지만 어두운 밤길을 통과해야 해서 조금 어려움이 있었습니다. 가장 아쉬운 것은 욕실이 굉장히 좁아서 샤워부스와 세면대가 거의 붙어 있습니다. 덩치가 크신 분들은 움직이기가 불편할 정도입니다. 직원들은 모두 친절하였고 웃는 얼굴로 아침인사를 해주어서 여행을 즐겁게 시작할수 있도록 해주어서 좋았습니다.
2019년 3월에 6박 숙박함
답변 제공: Alrina 님, 2019년 4월 3일
Dear Guest Thank you for your stay with us. We are happy to know that you had a wonderful stay with us. I hope you will visit us again . Thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
전반적으로 좋았음
2019년 2월에 1박 숙박함
답변 제공: Alrina 님, 2019년 3월 12일
Dear Guest, Thank you for choosing to stay at Park Grand London Hyde Park. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. If we can be of assistance in the future, don't hesitate to contact us at 02072624521. Again, thanks for taking the time and have a great day! Sincerely, Alrina

10/10 - 훌륭해요

JUNGMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grea experience
Friendly staff and great location
2018년 12월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
조식이 맛있는게 장점이지만 방의 크기가 너무 작아 불편했음
2018년 11월에 3박 숙박함

2/10 - 너무 별로예요

Hyun

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Think Twice.
I stayed there only for 1 night so My review may not telling you the Whole. But The room was amazingly small even considering of Hotels in London. Toilet and Shower was much much smaller than the room itself. And every things in my room was pretty much outdated. There is a small bar with only 5~7 tables for 2 persons each. Any talks from the room next to mine can be heard, even the Toilet Sounds. Still there are good things about this hotel. I ordered the food (a kind of curry) in the bar and the taste was excellent. and good locations near by Paddington Station within 5~10 mins walking. A Look from the Outside was nice with the White Victorian Architecture. Staffs were kind. I can't say the price cause the price depends on the seasonality. In general, If you like to experience the 1 Night in Victorian ages, You can stay. Otherwise hardly recommended.
2018년 7월에 1박 숙박함

4/10 - 별로예요

Bo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

stephen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was good 10 minute walk from Paddington station. The staff and the property were poor.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Richard 님, ATLANTA

연인과의 여행
좋아요: 청결 상태
It was adequate for a short stay in London. It was good enough, but nothing too impressive. Location was what we needed. Room was miniscule. Would probably choose another property in the future.
2024년 5월에 2박 숙박함
답변 제공: Mudassir 님, 2024년 5월 23일
Dear Richard,Thank you for sharing your honest feedback with us. We appreciate your comments about your short stay at our property in London. We are glad to hear that the location met your needs, but we apologize if the room size did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this aspect during your stay. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services and accommodations. If you decide to give us another chance in the future, we will do our best to make your stay more impressive and tailored to your preferences. Thank you for your input, and we hope to have the opportunity to welcome you back and provide a more satisfying experience.

8/10 - 좋아요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Un buen lugar, muy bien ubicado cerca de la Estación de Paddington. Muy tranquilo y muy cómodo. Solo falto un Frigobar.
2024년 5월에 3박 숙박함
답변 제공: Mudassir 님, 2024년 5월 23일
Dear Luis,Thank you for your positive feedback! We are glad to hear that you found our hotel to be a good place, well-located near Paddington Station. We are pleased that you enjoyed the quiet and comfortable environment during your stay. Your suggestion about having a Frigobar in the room is appreciated, and we will consider this as we continue to enhance our amenities for our guests. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We value your feedback and appreciate your kind comments. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

4/10 - 별로예요

stephen

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only good thing was the proximity to Paddington station; short walk. The check in staff were terrible and the staff overall where poor
2024년 5월에 2박 숙박함
답변 제공: Mudassir 님, 2024년 5월 23일
We are sorry to hear about your disappointing experience with our staff during your stay. Providing excellent customer service is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we will address this issue with our team to ensure that we improve our service levels and provide a better experience for our guests. We are pleased that you found the proximity to Paddington station convenient, and we appreciate your feedback on this aspect. If there are any specific details or incidents you would like to share with us to help us address the service issues you encountered, please feel free to do so. We value your feedback and the opportunity to improve. Thank you for staying with us, and we hope to have the chance to provide you with a more positive experience in the future.

6/10 - 괜찮아요

Tousif

출장 여행
Extremely small room.
2024년 5월에 4박 숙박함
답변 제공: Mudassir 님, 2024년 5월 14일
Dear Tousif,Thank you for sharing your feedback with us. We apologize if you found the room size to be smaller than expected. Your comments are valuable to us, and we will take them into consideration as we strive to improve the overall guest experience. If you have any specific preferences or requirements for your next stay, please feel free to let us know, and we will do our best to accommodate them. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 - 훌륭해요

Murray

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Stately property. Quaint
2024년 4월에 6박 숙박함
답변 제공: Mudassir 님, 2024년 5월 14일
Dear Murray,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to have a convenient location and described the property as stately and quaint. Providing a comfortable and charming atmosphere for our guests is important to us, and we are glad that you enjoyed your stay. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future. If there is anything specific you would like us to improve or maintain for your next visit, please let us know. Thank you for choosing to stay with usMany Thanks,Mudassir.

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was wonderful.
2024년 4월에 1박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Charlotte,Thank you very much for your kind feedback and for giving us a 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay with us and for taking the time to share your positive review. Your feedback means the world to us.Warm regards,Colston Coelho

6/10 - 괜찮아요

Eva

연인과의 여행
좋아요: 직원 및 서비스
Location, location, location! Stuff is friendly and accommodating. Safe and quiet neighborhood. Only concern was the size of the room. In case you are an over 6 feet couple, you might consider another option. No space for baggage in the room, we had to keep our stuff on the bed. Relatively, small bed for two tall people. Ok, for overnight but not for a long stay.
2024년 4월에 3박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Eva,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your insights on how we can improve our services.We apologize that your experience did not meet your expectations during your stay with us. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Please know that we take your comments seriously and will address the issues you have raised to ensure that they are resolved promptly. We are committed to making the necessary improvements to enhance the quality of our services and facilities.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next visit is truly exceptional.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back to our hotel.Kind regards,Colston Coelho

8/10 - 좋아요

Saori

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
パディントン駅から近いですが、スーツケースがある状態だと遠く感じてしまいました。エレベーターを降りて、3ー4台くらい階段があるので大荷物だと大変ですを
2024년 4월에 1박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Saori, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay
2024년 4월에 7박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Peter, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

6/10 - 괜찮아요

TREVOR

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was convenient for Paddington station and local restaurants. The staff were excellent. The hotel room was small enough but the bathroom, at a total length of 5ft 6" and narrow enough to bang ones elbows against the shower cubicle on one side of the sink and the wall on the other, was claustrophobic.
2024년 4월에 2박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your insights on how we can improve our services.We apologize that your experience did not meet your expectations during your stay with us. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Please know that we take your comments seriously and will address the issues you have raised to ensure that they are resolved promptly. We are committed to making the necessary improvements to enhance the quality of our services and facilities.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next visit is truly exceptional.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back to our hotel.Kind regards,Colston Coelho

10/10 - 훌륭해요

Sarah

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Balkar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location.
2024년 3월에 2박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Balkar,Thank you so much for your glowing review and for awarding us a perfect 5-star rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your feedback is truly appreciated and serves as motivation for our team to continue delivering exceptional service to all our guests.We are delighted that we were able to meet and exceed your expectations, and it brings us great joy to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are grateful for your kind words and recognition of our efforts.We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay. If there is anything we can do to make your next visit even more delightful, please do not hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience. Your feedback means the world to us, and we are honored to have had the opportunity to host you.Kind regards, Colston Coelho

2/10 - 너무 별로예요

raikamal

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Raikamal,We are truly sorry to hear that your experience at our hotel did not meet your expectations and that you have awarded us a 1-star rating. Your feedback is important to us, and we sincerely apologize for any shortcomings or issues you may have encountered during your stay.We take all guest feedback very seriously, and we are committed to addressing the concerns you have raised. Your comments will be shared with our team, and we will take immediate action to investigate and rectify any issues to ensure that they do not happen again in the future.We understand that we have let you down, and we deeply regret any inconvenience or disappointment you may have experienced. It is always our goal to provide a positive and comfortable experience for all our guests, and we are disappointed that we did not meet that standard during your stay.We would like to invite you to reach out to us directly to discuss your concerns further. We would welcome the opportunity to address any specific issues you may have encountered and to hopefully regain your trust in our hotel.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your feedback as we strive to improve our services for all our guests.Kind regards,Colston Coelho

8/10 - 좋아요

Melissa

Our stay was nice. The staff were accommodating and nice. The property itself is a bit dated, but clean and in a great spot.
2024년 4월에 1박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Melissa, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

6/10 - 괜찮아요

Ritu

2024년 4월에 8박 숙박함

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스
Great location
2024년 4월에 1박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Simon, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

8/10 - 좋아요

Andrew

2024년 3월에 2박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Andrew, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho

10/10 - 훌륭해요

Penelope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ok
2024년 4월에 1박 숙박함
답변 제공: Mudassir 님, 2024년 4월 4일
Dear Guest,If you have any further questions or need additional assistance, feel free to ask. I'm here to help!Kind Regards,

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
everything ok
2024년 3월에 1박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
Thank you for your rating! If there is anything else you would like to share or if you have any questions, feel free to let me know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Kind regards,Syed Sumair Hussain.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스
unfortunately I was given a room on the 6th floor and it was rather tiny even though I am a regular guest at this hotel. I couldn't even open my suitcase properly
2024년 3월에 1박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
I'm sorry to hear about your experience with the small room on the 6th floor. Your comfort is important to us, and we apologize for any inconvenience caused. Your feedback is valuable, and we will address this issue to ensure a better experience for you and our future guests. If you have any specific preferences or requirements for your next visit, please let us know, and we will do our best to accommodate them. Thank you for being a regular guest, and we hope to make your next stay more enjoyable.Kind regards,Syed Sumair Hussain.

6/10 - 괜찮아요

Aisling

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Good location. No bar or restaurant.
2024년 3월에 3박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
Thank you for sharing your feedback about the location and amenities available during your stay. We're glad to hear that you found the location convenient. We understand the importance of having on-site dining options and will take your comment about the lack of a bar or restaurant into consideration for future improvements. If you have any other suggestions or preferences for your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Syed Sumair Hussain

4/10 - 별로예요

taiichiro

2024년 3월에 6박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Taiichiro,I'm sorry to hear that your experience at our hotel was not up to your expectations. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We are always looking for ways to improve and provide the best possible experience for our guests. If there is anything specific you would like to address or discuss further, please feel free to let us know. We value your feedback and hope to have the opportunity to make it right for you in the future. Thank you for choosing to stay with us.Kind regards,Colston Coelho

10/10 - 훌륭해요

Nargis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had wonderful time during my stay at the hotel last week. The location is very central and 5 mins walk to Paddington station. It was convenient and staff was excellent to help with any questions
2024년 3월에 3박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
It's great to hear that you had a wonderful time during your stay at the hotel! We're glad you found the central location convenient and that the proximity to Paddington station was helpful for your travels. It's also fantastic to hear that the staff provided excellent service and were able to assist you with any questions you had. Your positive feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share. Thank you for choosing to stay with us!Kind regards,Syed Sumair Hussain

8/10 - 좋아요

Tadahiko

2024년 3월에 1박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
Thank you for the rating! We're glad to hear that you had a positive experience overall. If there is anything specific you feel could have been improved to make it a 5/5 experience, please let us know so we can work on enhancing our services for your next visit. Your feedback is valuable to us, and we appreciate your input. We hope to have the opportunity to host you again in the future and provide you with an even better stay.Kind regards,Syed Sumair Hussain

8/10 - 좋아요

Annie

2024년 3월에 4박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
Thank you for the positive feedback and the 4/5 rating! We're delighted to hear that you had a wonderful time during your stay and that you found the location convenient and the staff helpful. If there are any areas where we can further improve to make your experience even better next time, please don't hesitate to let us know. We value your feedback and look forward to hosting you again in the future for another great stay. Thank you for choosing our hotel!Kind regards,Syed Sumair Hussain

8/10 - 좋아요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Put me at the room without elevator.
2024년 3월에 1박 숙박함
답변 제공: Mudassir 님, 2024년 4월 4일
Dear Tommy,Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience caused by the room assignment without elevator access during your stay. Ensuring a seamless and comfortable experience for our guests is a top priority, and we regret that we did not meet your expectations in this regard.Your feedback is extremely valuable to us, and we will use it to review our room assignment procedures and enhance our communication with guests regarding accessibility options. Please rest assured that we are committed to improving our services to prevent similar issues in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Warm regards,

6/10 - 괜찮아요

Dr J.Stewart

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Untidy
2024년 3월에 1박 숙박함
답변 제공: Mudassir 님, 2024년 3월 20일
Dear Stewart,I'm sorry to hear that you found the room untidy during your stay. Cleanliness is a top priority for us, and we apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that proper standards are maintained at all times. We appreciate you bringing this to our attention and hope to have the opportunity to make it right for you in the future. Thank you for staying with us.

6/10 - 괜찮아요

Dr J.Stewart

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Room shower was tiny. Almost impossible to get in or out
2024년 3월에 1박 숙박함
답변 제공: Mudassir 님, 2024년 3월 20일
Dear Dr J.Stewart,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the size of the shower in your room. Your feedback is important to us, and we will review this issue to see how we can improve the shower experience for our guests in the future. We appreciate your patience and understanding and hope that despite this challenge, you were able to enjoy the rest of your stay with us. If there is anything else you would like to share or discuss, please feel free to reach out to us. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Koki

2024년 3월에 1박 숙박함
답변 제공: Colston 님, 2024년 4월 30일
Dear Koki,Thank you so much for taking the time to leave us a 5 star rating! We are thrilled to hear that you had a wonderful experience during your stay.We look forward to welcoming you soon again.Kind regards,Colston Coelho

10/10 - 훌륭해요

Rhian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was an excellent size - reception staff very helpful as I needed some files printed. Very convenient for Paddington
2024년 2월에 1박 숙박함
답변 제공: Sourab 님, 2024년 3월 1일
Dear Rhian,Thank you for your positive feedback. We are pleased to hear that you found the room size excellent and that our reception staff were helpful in assisting you with printing your files. We are glad that our convenient location near Paddington Station added to your overall experience. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Kind regards,Sourab P.

4/10 - 별로예요

Sanjit

단체 여행
별로예요: 숙박 시설 상태 및 시설
No accessible for a subtitle. Small room and small shower! Twin bed has not enough for space.
2024년 2월에 1박 숙박함
답변 제공: Sourab 님, 2024년 3월 1일
Dear Sanjit,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, particularly with regards to the small room and shower. Your comments are important to us, and we will take them into consideration as we strive to improve our accommodations. We hope to have the opportunity to better serve you in the future.Kind regards,Sourab P.

10/10 - 훌륭해요

Marci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Comfortable room. Amazing shower
2024년 2월에 3박 숙박함
답변 제공: Sourab 님, 2024년 3월 1일
Dear Marci,Thank you for your positive feedback! We are thrilled to hear that you enjoyed our great location, comfortable room, and amazing shower during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience.Kind regards,Sourab P.

6/10 - 괜찮아요

makoto

2024년 2월에 2박 숙박함
답변 제공: Syed Sumair Hussain 님, 2024년 3월 27일
Thank you for your feedback and the 3/5 rating. We appreciate your honesty and would love to hear more about how we can improve and enhance your experience for your next visit. Your feedback is valuable to us, and we take it seriously in our efforts to provide the best possible service to our guests. If there are any specific areas where you feel we can make improvements, please feel free to share so we can address them. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Kind regards,Syed Sumair Hussain

8/10 - 좋아요

Moni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bathroom and room was clean and dustfree. But there were many stains and scratches on walls that really ought to come off if tried. So quite worn out room and furniture but definitly clean. Comfortable bed. Free Coffee and tea, fridge. Excellent staff. Superfriendly and helpful. Good location near Paddington station.
2024년 2월에 3박 숙박함
답변 제공: Sourab 님, 2024년 2월 17일
Dear Moni,Thank you for your detailed feedback! We're pleased to hear that you found the bathroom and room clean and dust-free. We appreciate your observations about the stains and scratches on the walls and will address this matter promptly. It's great to know that you found the staff excellent, super-friendly, and helpful. We're delighted that you enjoyed the comfortable bed, complimentary coffee and tea, and the convenient location near Paddington station. Your comments are valuable to us, and we look forward to enhancing your experience on your next visit.Kind regards,Sourab P.

2/10 - 너무 별로예요

Mostafa 님, Herndon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A crypt instead of a 4 star hotel
2024년 2월에 3박 숙박함
답변 제공: Sourab 님, 2024년 2월 16일
Dear Mostafa,We apologize if your experience at our hotel did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short in your case. If you have any specific concerns or suggestions for improvement, please let us know, as we value your feedback. We hope to have the opportunity to make it up to you in the future.Kind regards,Sourab P.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Easterna 님, 2024년 2월 29일
Dear Guest,Thank you for sharing your feedback. We're genuinely sorry to hear about your recent experience falling short of expectations. Your comments are valuable to us, and we're committed to addressing any issues raised. If you'd like to discuss your concerns further, please don't hesitate to reach out to us directly.Sincerely,Easterna

8/10 - 좋아요

Michael

2024년 2월에 1박 숙박함
답변 제공: J Rodrigues 님, 2024년 2월 29일
Dear Michael,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,J Rodrigues