Photos from the website are NOT what they are in reality, very deceptive.
We booked a double bed room( sleeps 2 ) we were extremely cramped, the mattress was 2 inches thick and very uncomfortable, the blanked given was barely enough to cover 1 person let alone 2 ( we are not big people) the bathroom has NO standing room NONE had to open the door to use the sink, faucet had never been cleaned or polished, it was severely tarnished, broken towel racks, shower was half the size of a phone booth
Broken shower head and it pooled up with water so fast it almost overflowed with a 2 minute shower.
Walls are paper thin we could hear everything and everyone inside and outside, street noise was very bad all night, we could even hear the receptionist talking, never saw a breakfast area that shows in the photos ,the entrance/ lobby does not look like the pictures shown, no air conditioning which made the room very stuffy. The walls in the room are extremely dirty along with the elevator it was disgusting, looked like it had never been whipped down. The ONLY reason we stayed was because we flown in from the states and had been awake for over 30 hours by the time we were able to get into the room, we were exhausted so we tolerated it for 1 night. NEVER AGAIN. Complete let down for our first stay in London. We ended up getting another room elsewhere for the remainder of our stay. We travel internationally often and this is by far the worst room we have ever had.