What a wonderful experience for my family and I. Beautiful hotel in a non-touristy area (still convenient access to London sights). Pricing was very reasonable, especially with the included full English breakfast. Staff, specifically Sami and Luke were amongst the most friendly, accommodating, and responsive we’ve experienced in our 3-decades of traveling. Hotel has a cool history, an authentic English pub and lovely (but smaller) rooms. NO A/C, which wasn’t an issue as we stayed in early May. Otherwise room was fully appointed, clean, and we appreciated the complimentary beverages in fridge. As for a review left by another traveler, it’s a smaller boutique hotel with (appropriately) smaller staff. Yes, staff may be in Pub doing double duty vs. sitter idle at front desk, but literally 15 feet separates the two areas. We never had more than a 3-4 minute wait. Additionally, the staff goes the extra mile to connect with you, share experiences, and make recommendations to get the most of your stay. My daughter left her iPad in her room safe, but Sami and Luke boxed it up and dropped off at a UPS drop point for shipping back to US. Much appreciated. Would highly recommend the Mad Hatter. Will be our new hotel of choice on next trip to London.