Dear HyunjungThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to us on a future trip to London.Kind regardsSarova Hotels Customer Service Team

Dear KijoongThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that you were disappointed with your stay.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear HyungThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear DukynThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. We want all of our guests to have a positive experience and to wish to return, so we hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear NakyeongThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties on a future occasion. On behalf of all the team we would like to wish you a Merry Christmas and Happy New Year.Kind regardsSarova Hotels Customer Service Team

Dear DongyulThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided clean comfortable accommodation, with friendly, helpful service. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear weonvinThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear TaikeumThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SungikThank you for taking the time to review The Rembrandt Hotel.We are sorry for the shortfalls which you experienced, especially as you feel that the hotel is a bit old.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations.Thank you for your lovely feedback regarding the team and the helpful, friendly service, particularly from our Concierge team.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

Dear GuestThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear Hee Jin Thank you for taking the time to review The Rembrandt Hotel. Thank you for sharing your detailed feedback, we are sorry for the shortfalls which you experienced. We hope that the positive aspects of your stay outweigh the negative and that we will be able to welcome you back to one of our properties in the near future. Kind regards Sarova Hotels Customer Service Team

Dear JenniferThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that you liked the traditional style of the hotel, belatedly, we can only apologise for the problem encountered with your toilet, however we are pleased that the team reacted quickly.Thank you for your constructive feedback regarding our breakfast.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JudyThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we provided comfortable, well appointed accommodation with a sumptuous breakfast and friendly, helpful service.Belatedly, we can only apologise that you did not receive an email offering the opportunity to upgrade, this is most unusual as this is a fully automated option.We love welcoming back our returning guests, we really do value and appreciate your loyalty. We hope that we have the pleasure of welcoming you back in the near future.Kind regardsSarova Hotels Customer Service Team

Dear MaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear TerriThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided very quiet accommodation with a great buffet breakfast.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SusanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we were able to offer lovely interconnecting rooms and that the team provided very friendly, helpful, smiley service particularly our Concierge.We hope you will consider returning to one of our properties again in the future.Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear RobThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience and that you describe us as a very nice old hotel.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear Ji-MinThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you loved the hotel so much you extended for another two nights.We certainly hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear BrianThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets, there really is something for everyone.We are thrilled that the team provided excellent, friendly, helpful service.We hope you will consider returning to us on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear ChrisThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy.Thank you for your kind feedback regarding your clean, comfortable, well appointed accommodation, our tasty, competitively priced food and friendly, helpful service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear GillianThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy.Thank you for your kind feedback regarding your lovely accommodation and the friendly, helpful service provided.Personal recommendations are always gratefully received, thank you.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JaneThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again the future.Kind regardsSarova Hotels Customer Service Team

Dear DavidThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for your lovely feedback we are delighted that overall you had an excellent stay.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear JohnThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that you felt that the blanket was too think and heavy.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again the future.Kind regardsSarova Hotels Customer Service Team

Dear Jian XiaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear EuiseokThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsThank you for your lovely feedback regarding the team, we are thrilled that they were very friendly and helpful. We are pleased that we provided clean, spacious accommodation.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear RussellThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets.We are thrilled that our team provided great service and assistance, especially Pablo on Concierge who helped organise your trips and tours.We hope that you will consider returning to one of our properties again in the future. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear MichaelThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future, especially as you feel that The Rembrandt was an excellent find.Kind regardsSarova Hotels Customer Service Team

Dear VictorThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsThank you for your lovely feedback regarding the team, we are thrilled that they were very friendly and helpful. We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear NancyThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we have provided a very comfortable bed.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear PeterThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you found the team friendly and helpful.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear NiraThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that we provided spacious, comfortable accommodation, with a beautiful bathroom and friendly, helpful service.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear MeghanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled you enjoyed our extensive buffet breakfast.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear KevinThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that we provided large accommodation in a quiet location.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear LeoThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MaryThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear TheresaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled you found the team friendly and describe the hotel as great.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team