Outdoor pool

Reviews of Best Western Norwalk Inn

2.5 out of 5
Best Western Norwalk Inn
10902 Firestone Blvd, Norwalk, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

10/10 Excellent

AILE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious everyday with options
Stayed 5 nights in May 2024

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating and kind. The breakfast each morning was so lovely and the stay was overall so quiet and I felt very safe! The parking being free was also a huge perk. Thats hard to find out here :) Thanks!
Stayed 4 nights in May 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in May 2024

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got room #110. The room was clean, AC works good. The only window facing staircase, not good. No microwave in the room. A dealership next door in construction phase. Noise, dust, etc. Staff (Ivett) was friendly and helpful. Will I come back here? No.
Stayed 1 night in May 2024

10/10 Excellent

Julieth

Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Evert, Sherwood Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location as driving distance to most places were a reasonable drive.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

8/10 Good

María

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was very convinient to visit Disneyland. The rooms are ok. The staff were very nice.
Stayed 7 nights in Mar 2024

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Kristina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok. Only breakfast is cold.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sudha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Clean and comfortable. Breakfast included was a plus since we had to get on the road early.
Stayed 1 night in Feb 2024

6/10 Okay

ROBERT

Traveled with family
Liked: Room comfort
Mary memorial service
Breakfast food is poor. Breakfast service was great
Stayed 2 nights in Feb 2024

10/10 Excellent

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay for my birthday, great location
Stayed 1 night in Dec 2023

6/10 Okay

Noel

To noise
Stayed 4 nights in Feb 2024

10/10 Excellent

Victor, Montevideo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Feb 2024

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Umer

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Hotel room was ok, spacious room with all the facilities but breakfast area was horrible, there was wierd smell and the eggs were in same container as sausages, not much options as well. Would recommed having breakfast from else where
Stayed 2 nights in Feb 2024
Response from BWNorwalkInn-GM on Feb 9, 2024
Dear Umer,Thank you for taking the time out of your day to leave a review of your stay with us. I am glad that we were able to provide you with good accommodations.My staff and I would like to extend our apologies to you for not meeting your expectations with regards to breakfast. We do keep the eggs and sausage in the same heating unit, but they remain separated by different containers. As for the variety of options, we would like to remind our guests that the Best Western Norwalk Inn is a hotel, and not a restaurant. While we do offer breakfast as an amenity, we do not have the facilities of a restaurant, nor can we provide the same level of options as a restaurant can. We do have a multitude of options for breakfast, such as: pancakes, eggs, sausage, bacon, chorizo sausage, cereal (3 types with at least 1 gluten free option), muffins, bagels, oatmeal, yogurt, English muffins, coffee, tea, juices, milk, etc. Additionally, we also have stations to build your own breakfast sandwiches, yogurt parfait, and oatmeal breakfast bowl. However, there is a limit as to what a Hotel can offer for breakfast. We do appreciate our guests suggestions, and welcome them as we have found other viable options for variety for breakfast through guests before.I am thankful that your stay with us saw no issues other than with our breakfast. I also again want to offer my sincere apologies that our breakfast offering was not up to your expectations that morning. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,Danton L.General ManagerBest Western Norwalk Inn

8/10 Good

Juan

Liked: Staff & service, property conditions & facilities
Vary clean hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Adriana

Business traveler
Liked: Cleanliness, staff & service
My experience was excellent easy to check in and out. The only thing I was disappointed in was that my heater in the room was not working. It was very cold at night, didn't have enough covers in the bed to warm me up.
Stayed 1 night in Feb 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Jan 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel. Very clean, attentive receptionist, i like it i will be back.
Stayed 1 night in Jan 2024

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service
Disliked: Amenities
staff was great no bath room in lobby lobby was like fort knox bad area never again at this b w Joseph Egilske also room was in need referb
Stayed 1 night in Jan 2024

10/10 Excellent

kristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick in and out trip to the city. Breakfast was standard, but good, and the rooms were well-maintained.
Stayed 1 night in Jan 2024

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Property is clean
Stayed 1 night in Dec 2023

8/10 Good

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location

10/10 Excellent

Veder

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean. Quiet. It was a nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Irma

Traveled with family
Liked: Staff & service, amenities
Rooms are too small
Stayed 5 nights in Nov 2023

8/10 Good

jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast. Convenient location between LAX and Disneyland
Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Need more ice machines. Friendly staff
Stayed 3 nights in Nov 2023

8/10 Good

Jermz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023

6/10 Okay

Dana

Traveled with family
Liked: Staff & service
The front desk staff were incredibly nice. Super comfortable beds. Easy in and out to your rooms from the parking lot. The breakfast was plentiful with lots of options. Unfortunately there was no hot water the whole time. Just lukewarm. The jets in the hot tub by the pool (freezing!) didn’t work which would have helped make up for the lack of hot water in the bathroom. While I’m not upset about any of this because it was a casual reason we were visiting, if we needed to shower and get ready for an event, it would have been a real bummer and inconvenience. Would not chose to stay again.
Stayed 1 night in Nov 2023

6/10 Okay

Kerin Mykail

Stayed 6 nights in Oct 2023

10/10 Excellent

John, El Monte

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and a nice breakfast.
Stayed 3 nights in Oct 2023

8/10 Good

Hang

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean. I like the breakfast.
Stayed 1 night in Oct 2023