Outdoor pool, sun loungers
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Reviews of Best Western Plus Sunset Plaza Hotel

3.5 out of 5
Best Western Plus Sunset Plaza Hotel
8400 W Sunset Blvd, West Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1013 reviews" "
Rating 8 - Good. 213 out of 1013 reviews" "
Rating 6 - Okay. 92 out of 1013 reviews" "
Rating 4 - Poor. 32 out of 1013 reviews" "
Rating 2 - Terrible. 29 out of 1013 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, but it’s slightly dated. However, the location makes up for it! The breakfast is standard continental style. We stayed in a room that opened to the gorgeous pool area. Overall, we were very happy staying here, and we will stay here again. The staff are supremely nice, too!!
Stayed 3 nights in May 2024

10/10 Excellent

Kimberly, Lexington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED this property! The staff was amazing, the rooms and grounds were very clean and very taken care of. We were there for 8 nights on an anniversary vacation and this will definitely be the place that we stay in LA. Please don’t hesitate to book here! We’ve been home one day and missing LA and the room and staff already!! ⭐️⭐️⭐️⭐️⭐️
Stayed 8 nights in May 2024

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! There are flowers in abundance, all around the pool area, and almost every room has a window box overflowing with beautiful flowers. Looking out our window I felt like I was in an Italian piazza or some thing. The abundance of flowers added so much beauty and serenity to our stay.. the room was clean and spacious and very nicely decorated and it included a microwave, a refrigerator and a little sink separate from the bathroom. I would definitely stay here again. The staff was also very helpful..
Stayed 5 nights in May 2024
Response from BV on May 26, 2024
Hey Dawn!It's great to hear that you had a fantastic time during your stay at our hotel. I'll definitely let our hardworking employees know about your positive feedback. They'll be over the moon to hear that you appreciate their efforts in maintaining the beautiful flowers. We can't wait to welcome you back to our property soon!Best regards,Billy

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area around the pool. Glorious vegetation. Great ground floor room. All staff were just wonderful! My one comment re environmentalism is that all the plates and cutlery at breakfast are disposable. I do understand that this may be because they only have a small kitchen facility. The food was good though so this is the only comment.
Stayed 5 nights in May 2024
Response from BV on May 25, 2024
Dear Suzanne,We greatly appreciate any feedback you can offer, as it holds significant value to us. I would like to extend my apologies for the inconvenience caused by the plasticware in the breakfast room. Our utmost priority is to enhance the experience for both our future and returning guests.Thank you again for taking the time to review our property. Sincerely,Billy

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western on Sunset is a beautifully maintained property. The staff is outstanding!
Stayed 3 nights in May 2024
Response from BV on May 25, 2024
Dear Shannon,We appreciate your kind words and feedback. We look forward to welcoming you back in the future. I will make sure to pass on your compliments to our team for their hard work.Thank you for taking the time to review our property.Sincerely,Best Western Sunset Plaza Staff

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel. We were allowed to check in early and given a room on the first floor that opened directly to the pool!! The staff was wonderful and very helpful with answering questions about restaurants and things to do. The hot breakfast was really good too!! Lots of variety and everything was fresh. We were so full from it we really weren’t hungry for anything until close to dinner. The location was great and hop on hop off tour bus stop was across the street which was really good. I’d highly recommend staying here!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Stevie Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good. They have waffles! And because we booked vip we got a bottle of wine for our room. It was great! Had a wonderful time thank you!
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in May 2024
Response from BV on May 19, 2024
Hello Thomas,We greatly appreciate your feedback and welcome any additional input you may have. Your feedback is highly valued, as it allows us to enhance the comfort of our future guests and improve the overall experience at our properties.Thank you once again for taking the time to rate us , and we hope you visit again.Sincerely,Best Western Sunset Plaza Hotel

10/10 Excellent

Hashan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel
Stayed 3 nights in May 2024

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We sleeped really good.
Stayed 1 night in May 2024

10/10 Excellent

Margaret, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean, and quiet. Pool side very pretty with lots of flowers. Staff were friendly and helpful. Amenities were great. Delicious breakfast buffet. Overall I had a great time. Would stay there again next time I visit LA.
Stayed 4 nights in May 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff was beyond helpful and friendly. Rooms were very clean, hotel design feels like you have stepped back in time but with all the modern amenities. Pool area wprovided a nice break from exploring the area. I plan to stay here again and would highly recommend.
Stayed 2 nights in May 2024

10/10 Excellent

Rachel Natalie

Traveled with family
Liked: Cleanliness, staff & service
It was a gem in the heart of West Hollywood. The breakfast was fresh, pool was beautiful and the location was fantastic.
Stayed 3 nights in May 2024

10/10 Excellent

Fran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect end to pur busy holiday. The hotel is so cute, staff very friendly and helpful and location is quiet and super convenient. Breakfast was amazing and staf lf were constantly topping all the options up. Id definitely recommended it.
Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and common areas
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The pool area and grounds are lovely! The staff was very friendly and sent us complimentary wine for the birthday we were celebrating!
Stayed 1 night in May 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swell property, perfect for a stay walking distance to the world famous comedy store
Stayed 2 nights in Feb 2024

8/10 Good

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and pool, comfy room and beds, and friendly staff
Stayed 4 nights in May 2024

10/10 Excellent

Angela Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a brilliant location in West Hollywood. Fabulous poolside room. Staff really care and were very helpful. Pool amazing, staff ensure it's clean and tidy every day. A little oasis on Sunset Blvd.
Stayed 10 nights in Apr 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised that our room opened right into the outside pool/lounge area.
Stayed 3 nights in May 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Amenities
Parking plus F and B minus
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest Best Western I’ve ever stayed at. Super convenient to Gay neighborhood, which was completely walkable. This hotel was very quiet and clean. Hotel Staff was friendly. The cleaning and maid services were the sweetest. They gave us things we requested with a genuine smile and kindness. We will be returning and might make this our “go to” West Hollywood accommodations.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and sent up complementary wine for my daughter’s 21st! The pool area and pool grounds are pretty and old Hollywood like .
Stayed 1 night in May 2024

10/10 Excellent

Ralph

Stayed 2 nights in May 2024
Response from BV on May 26, 2024
Hey Ralph,Thanks a lot for giving us a rating. We really value your feedback and any other comments you might have. Your input is crucial for us to make our hotel even better for both new and returning guests.Take care,Billy

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Busy area but not crazy. Parking a plus. Nice to be able to grab a coffee and light breakfast before heading out to visit the city. A few good restaurants within close walking distance. Great comedy club (called The Comedy Store) across the street. Located directly on the Big Bus Hop-on-Hop-off bus route which is an asset location wise. Clean with nice pool. We had a good size fridge in room which was handy for food from Trader Joe’s just a ten minute walk away.
Stayed 3 nights in May 2024

10/10 Excellent

Alana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and amazing front desk staff. Pool area is lovely. Would recommend!
Stayed 3 nights in Apr 2024

10/10 Excellent

Chasere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it stay every time I go there
Stayed 2 nights in Apr 2024

10/10 Excellent

Modesty, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Karrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, big rooms!
Stayed 2 nights in Apr 2024

8/10 Good

Amir

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2024

8/10 Good

GEORGE

Stayed 1 night in Apr 2024
Response from BV on May 19, 2024
Dear George,We value any feed and welcome any additional suggestions you may wish to share. Your input is crucial to us as we endeavor to implement enhancements that will enrich the satisfaction of our upcoming guests and raise the quality of experience at our establishments.Thank you again for dedicating your time to rate us, and we eagerly anticipate your return in the future.Warm regards,Best Western Sunset Plaza Hotel.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Graeme

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 2 nights in Apr 2024

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

4/10 Poor

Susan

Stayed 2 nights in Mar 2024

10/10 Excellent

Maury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Bryar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No services offered whatsoever, not even for an extra fee or tip. Also parking was an absolute nightmare the garage is the size of a bag of pees, nearly impossible to get in and out unscathed in a timely manner. The staff were also quite lax about getting our luggage to us, we didn't receive it after waiting forty five minutes and had to go down to the front desk and ask again. The hotel itself is beautiful though, a clean pool surrounded with nice comfortable chairs. And the entire place is filled with the most wonderful and interesting artwork! My daughter took many pictures during our stay here for her birthday, and was more than impressed with what she saw.
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

KONSTANTINOS

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine apart from the fact that due to loyalty level we were offered a bottle of wine. We asked for a white wine and, unfortunately, we got a a red one which was also not cold.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and patio was gorgeous!
Stayed 2 nights in Apr 2024

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kerry

Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The bed and pillows were very nice. Breakfast was wonderful.
Stayed 1 night in Apr 2024

10/10 Excellent

Abbi, Tarpon Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value for money!
Stayed 3 nights in Jan 2024

8/10 Good

sohyun

Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin, North Potomac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Alexey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time the great experience from the hotel vibe. French style, warm pool and good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Derek

Stayed 5 nights in Mar 2024