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베스트 웨스턴 할리우드 플라자 인 호텔 - 로스앤젤레스 할리우드, 명예의 거리 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 379개" "
평점 8 - 좋아요. 1002개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 161개" "
평점 4 - 별로예요. 1002개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 82개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Jong keun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Jong Keun,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

JONG SEOK

가족 여행
주차요금도 별도로 내야 함 냉난방기 소음이 너무 심함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear JONG SEOK,Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. We regret any confusion regarding the separate parking fee, and we'll work on improving communication about such charges. Additionally, we understand the disturbance caused by the loud air conditioner and heating noise. Your feedback is valuable, and we'll address these concerns to enhance our guest's overall experience. We appreciate your understanding and hope to have the chance to provide a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

JAI HOON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good i was satisfied ur service thx
2020년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2020년 4월 6일
Hello Jai Hoon, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Jae Hyun

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2019년 4월 29일
Dear Jae Hyun, Thanks for your stay at the Best Western Hollywood Plaza Inn. We appreciate your feedback with the six stars. But we request you to share your specific observations about what you liked and where we lacked. Guest reviews are quite important to us and we look forward to seeing you back. Sincerely, Hotel Manager.

4/10 - 별로예요

kyoungseon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
The room smelled so bad.
2018년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2018년 12월 19일
Hello Guest, Thank you for the stay. We regret the smell issue as per your observations. Guest satisfaction is one of our primary responsibilities and there has been a serious breach. We shall check and take corrective steps to avoid such things in future, Shall appreciate your understanding. Sincerely, Hotel Manager.

6/10 - 괜찮아요

LEO

가족 여행
좋아요: 직원 및 서비스
NOISY: If you're not a deep sleeper, look elsewhere! The walls and ceilings are paper thin - it sounded as though the people above us were rearranging furniture until midnight each night and then again at 6AM. The old school courtyard design also causes a lot of noise - the room cleaners moving their carts outside sounds like a jet plane flying over the room and the maintenance guys start talking loudly at 7AM. Other than that, the beds were comfortable, but this was a typical 2-3 star maotel.
2024년 5월에 5박 숙박함

4/10 - 별로예요

Jonathan

별로예요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 28일
Dear Jonathan,We're sorry to hear that your experience fell short of your expectations. If you're willing, we would appreciate any specific feedback or details about your stay that could help us improve. We value your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for sharing your thoughts with us.Sincerely, Hotel Manager

10/10 - 훌륭해요

Genesis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were super friendly and helpful!
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 27일
Dear Genesis,We're thrilled to hear that our front desk staff made such a positive impression on you! Providing friendly and helpful service is a top priority for us, and we're delighted that our team exceeded your expectations. Thank you for your kind words, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Maria

2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 27일
Dear Maria,Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience with us. If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

juliette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great overalll
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 24일
Dear Juliette,Thank you for your positive review! We're delighted to hear that you had a great overall experience with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

KATHERINE 님, Chino Hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 24일
Dear KATHERINE,Thank you for your review! We're delighted to hear that you had a perfect stay at our hotel. Providing exceptional experiences for our guests is our ultimate goal, and we're thrilled that we succeeded in meeting your expectations. Your satisfaction means everything to us and we look forward to your return for another unforgettable stay!Sincerely, Hotel Manager

8/10 - 좋아요

Paul 님, Harmony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 23일
Dear Paul,Thank you for your rating! We're glad to see you had a positive experience overall. Your feedback is important to us, and if there’s anything specific we can improve to earn that extra star, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - 좋아요

Bianca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were great but the property definitely needs some upgrades which I noticed was mentioned in previous reviews but appreciated the fact that it was close to universal studios, rooms and facility were clean, the staff were attentive and friendly. I thought the parking was free but there was a charge of $22 per night.
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Bianca,Thank you for sharing your feedback with us. We're glad to hear that you found our staff attentive and friendly, and that you appreciated the cleanliness of our rooms and facilities. We apologize for any confusion regarding the parking fee and regret any inconvenience it may have caused. Your comments about the need for upgrades are duly noted, and we will take them into consideration as we work to improve our property. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
pictures were a little deceiving, however nice inn overall
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear John,Thank you for your feedback. We're glad to hear that you found our inn to be nice overall, despite any discrepancies between the pictures and the actual property. We apologize for any confusion or disappointment this may have caused. Your comments are valuable to us, and we'll take them into account to ensure a more accurate representation in the future. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to attractions. Had its own parking lot. Rooms were clean and had all the admenities we needed.
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Elizabeth,Hello! We're delighted to hear that our hotel's proximity to attractions, ample parking, and well-equipped, clean rooms met your needs during your stay. Your satisfaction is our top priority, and we're thrilled you had a positive experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 16일
Dear Cynthia,We appreciate your stay and the glowing perfect feedback! Your positive rating truly motivate us to excel. It's a source of pride for us and drives us to continuously improve our services. We eagerly await the opportunity to host you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

anj

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was great. front desk staff was really nice
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 14일
Dear Anj,Thank you for your positive feedback! We're delighted to hear that your experience was great and that our front desk staff was friendly and accommodating. We'll make sure to pass along your kind words to them. We appreciate your support and look forward to welcoming you back!Sincerely, Hotel Manager

10/10 - 훌륭해요

Cathy 님, Bishop

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked this property so we could walk to the Hollywood Bowl. Super easy and the staff is wonderful.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Cathy,Hello! We're thrilled to hear that our location made attending the Hollywood Bowl convenient for you and that you found our staff to be wonderful. Providing a seamless and enjoyable experience for our guests is our top priority. Thank you for choosing our property, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Stanislav 님, Bishkek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 7일
Dear Stanislav,Thank you for your feedback and for sharing that you had a nice stay, rating us 4 out of 5. We're delighted to hear that you enjoyed your time with us. Your satisfaction is essential, and we appreciate your support. If there are any specific areas where we can further enhance your experience and potentially earn that extra point in the future, please feel free to let us know. We're grateful for your visit and hope to welcome you back for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jasmine Kiraye

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love that the parking is tucked behind. Felt safe. Staff was friendly especially the lovely cleaning team who always seemed to be going above and beyond. Hotel rooms are dated.. carpet etc but CLEAN. Water pressure, toilet, sink, ac/heat, tv all worked well. Walking distance to Hollywood bowl or walk of fame. Electric scooters or e-bikes close. Easy to get Uber etc. Excellent freeway access. Can be in downtown Hollywood or to Burbank airport in less than 20min. Mexican restaurant on site. Was pricey for what you get but tasty. You can’t bill the food to your room fyi- they are separate from the hotel. They open at 7am and close at 9pm If you’re checking in early… yes you can drop your bags but there is no waiting area or bathroom. Pool and hot tub on site with locked gate to keep those who aren’t guests out. We didn’t use but looked clean and had towels. A homeless gentleman seemed to frequent the area of the pool once it got dark but the pool closes at 9pm so was always empty and he wasn’t bothering anyone or being disruptive. Area felt safe enough considering some of the other areas and was convenient price was fair what you get. I would stay here again :)
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 4일
Dear Jasmine Kiraye,Thank you for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you appreciated our tucked-away parking and felt safe during your time with us. It's fantastic to know that our staff, especially our cleaning team, left a positive impression on you with their friendliness and dedication to going above and beyond. We're glad to hear that despite the dated appearance of the rooms, you found them to be clean and that all amenities worked well. It's great to hear that our location was convenient for your needs, with easy access to Hollywood attractions and transportation options. We appreciate your feedback regarding the onsite Mexican restaurant and the separate billing system, as well as the information about early check-in procedures. Your observation about the pool area is duly noted, and we'll ensure the safety and comfort of all our guests. We're delighted that you found the price fair for the value provided and that you would choose to stay with us again in the future. We look forward to welcoming you back!Sincerely, Hotel Manager

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room. Pretty quiet. You do get a little street noise and a trash truck pick-up. Parking is very tough with very small spaces and very hard to get out of. Staff extremely nice and helpful. The little Mexican restaurant is very good and a good value. Its nice having an elevator to use.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 4일
Dear Stephen,Thank you for sharing your feedback with us on Expedia! We're glad to hear that you found your room to be very clean and relatively quiet during your stay. We apologize for any inconvenience caused by street noise and the trash truck pick-up. Your comments regarding the parking situation are duly noted, and we'll explore ways to improve this aspect of our service. We're pleased that our staff provided you with excellent service, and we're glad you enjoyed dining at our Mexican restaurant. We're happy to provide the convenience of an elevator for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Brooklynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for walking to the Hollywood Bowl, Hollywood Blvd, Walk of Fame, etc. Very friendly, helpful and welcoming staff.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Brooklynn,Thank you for your wonderful review! We're thrilled to hear that our location was perfect for visiting popular attractions like the Hollywood Bowl, Hollywood Blvd, and the Walk of Fame. It's great to know that our staff was friendly, helpful, and welcoming during your stay. We strive to provide exceptional service and a convenient location for our guests. Your perfect rating means a lot to us, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mandy

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We love this place! If you are going to visit Hollywood or see a show at the Hollywood Bowl I highly recommend the Best Western. Clean hotel, courteous staff and easy walking distance to all the places you want to go! Thanks for another amazing trip :)
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Mandy,Thank you for your glowing perfect rating and for sharing your positive experience! We're thrilled to hear that you love our hotel and that it's your go-to choice when visiting Hollywood. Providing a clean environment, courteous staff, and a convenient location is what we aim for, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we're grateful for your continued support. We can't wait to welcome you back for another amazing trip!Sincerely, Hotel Manager

10/10 - 훌륭해요

IYHALI ALEJANDRA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tranquila, agradable muy cerca del paseo de la fama y estudios universal
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear IYHALI ALEJANDRA,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere of our hotel, as well as its convenient proximity to the Walk of Fame and Universal Studios. We aim to provide a comfortable and convenient stay for our guests, and we're glad we succeeded with you. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 - 좋아요

Viktoriia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for the price.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Viktoriia,We appreciate your feedback and are glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and enjoyable experience for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
5 minute walk to the Hollywood Bowl, actually closer then some parking lots! Overall the hotel is a little old and dated. But staff is super nice, facilities very clean and neat. Pretty noisy from street. Good location next to Hollywood Blvd etc. Regular room rates make this a inexpensive option for lodging, however we paid a premium for a sold.out Bowl concert, still worth the convenience. El Zarape restaurant downstairs is really good and very reasonable.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Dennis,Thank you for taking the time to share your experience with us. We're pleased to hear that our convenient location and friendly staff made your stay enjoyable. We apologize for any inconvenience caused by the noise from the street and the dated appearance of the hotel. Your feedback is valuable to us, and we will use it to continue improving our facilities. We're glad you found our on-site restaurant to be enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best place we’ve ever stayed in Hollywood. It was very clean, parking was EXTREMELY reasonable with in and out privileges, and location made many sites easily walkable. The hot tub was wonderful and clean. Property is well maintained. Staff is very helpful and kind.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Andrea,Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded expectations. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring convenience for our guests. We look forward to welcoming you back for another fantastic experience in Hollywood!Sincerely, Hotel Manager

10/10 - 훌륭해요

Pamela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Pamela,Thank you for the stellar review! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Francisco

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Francisco,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and value your opinion. We apologize if we did not fully meet your expectations during your visit. We would love to know more about your experience and what we can do to improve. If you have any specific feedback or suggestions, please feel free to share them with us. Your input will help us identify areas where we can make necessary changes and enhancements. We strive to provide the best possible service to our guests, and we are committed to continually improving our offerings. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience. Thank you for choosing our establishment, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

armando rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien, muy cerca del paseo de las estrellas y teatro chino.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Armando Rene,We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the Walk of Stars and the Chinese Theater! Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Ben

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Quite noisy and felt unsafe on a few occasions
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Ben,We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations regarding noise levels and security. Your feedback is valuable, and we'll take steps to address these concerns promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 - 훌륭해요

Andrea M.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay. Price was reasonable. Staff was exceptionally kind and accommodating. The housekeeping staff was superb! Location was great and parking was very reasonable and convenient. Definitely a 5 star place in my opinion!!
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Andrea M,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our price reasonable, staff exceptionally kind and accommodating, and housekeeping staff superb. It's fantastic that you enjoyed our great location and found our parking convenient. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another awesome stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer 님, San Diego

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Gabriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Gabriel,Thank you for your positive feedback! We're glad to hear that you found your stay to be really nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Kelly

아이를 동반한 가족 여행
The room was loud. You could hear traffic all night!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience caused by the noise from traffic during your stay. Your comfort is important to us, and we regret that this aspect of your experience fell short of your expectations. We will review your comments with our team to explore ways to minimize noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Luis Fernando

가족 여행
Falta calidad
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Luis Fernando,We apologize for any lack of quality you experienced during your stay. Your feedback is invaluable, and we take it seriously. We're committed to providing the highest standards of service and accommodations for all our guests. If there are specific areas where we fell short, please let us know so we can address them promptly. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Carolyn

가족 여행
별로예요: 편의 시설/서비스
Good location, no problem with parking. Could use extra blankets available for the beds. Shower was out of the complementary shampoo and body wash.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Carolyn,Thank you for your feedback. We're glad to hear that you found our location convenient and had no issues with parking. We apologize for any inconvenience regarding the availability of extra blankets and complementary toiletries during your stay. Your comments are important to us, and we will address these areas for improvement with our team to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ourfirst time staying at this hotel and I could not have asked for better check-in and check-out service. The room was immaculate and it was very close and walkable to some great bars and restaurants. We would love to stay here again real soon.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Andrew,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an excellent first-time experience with us. Providing top-notch service and immaculate rooms are our priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Amy Myers

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was pleasantly nice. The only downside is there’s a few sketchy people in the area. Unfortunately my husbands phone got stolen right off my car that was parked in front of the hotel lobby but ya live and learn I guess.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Amy Myers,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff pleasantly nice. However, we're deeply sorry to hear about the unfortunate incident with your husband's phone. Your safety and security are our top priorities, and we'll take steps to ensure a safer environment for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 - 훌륭해요

Vanessa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing! My daughter lost her stuffed animal and they went above and beyond to find it for her!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to assist you and your daughter. Ensuring our guests have a memorable and enjoyable stay is our top priority. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - 좋아요

sonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is a bit tough because people are selfish and take up 2 parking spots or park terribly. Other than that we enjoyed our stay.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Sonia,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the parking situation. We'll address this issue to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 - 좋아요

VIVIAN 님, VANCOUVER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything with my stay is good. The staff that check me in was really nice guy.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear VIVIAN,Thank you for your review! We're delighted to hear that your stay was enjoyable and that our check-in staff left a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Alexia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Alexia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

6/10 - 괜찮아요

Mercedes 님, Glennallen

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It didn't have a family feeling to it. there were a lot of males around that looked like they lived there on a usual basis. I had two small boys and was scared they would get hurt on the property. so i did like that the hallways and stairs ways were all visible so I could see my boys even if they were coming from the room to the car. There was a guy taking a picture of a blow up doll in the pool when i first got up and luckily my kids were still asleep. If this is used for refugees that should be clearly stated so we know what kind of situation we are getting into at this propoerty.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Mercedes,We apologize for your experience and appreciate your feedback. We strive to create a welcoming environment for all guests. Rest assured, we prioritize safety and are reviewing our policies to ensure a comfortable stay for families. Your concerns will be addressed promptly. Thank you for bringing this to our attention. We hope that you will give us another chance by visiting again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is a little bit old, but nice.The staff was excellent, and the rooms were very clean.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear John,Thank you for your positive review! We're glad you appreciated our efforts to maintain cleanliness despite the property's age. Our dedicated staff takes pride in providing exceptional service, and it's wonderful to hear they made your stay enjoyable. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

6/10 - 괜찮아요

Per Gunnar

단체 여행
A
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Per Gunnar,Thank you for taking the time to review our hotel and giving us a rating of 3 out of 5. We value your feedback and would greatly appreciate any specific suggestions you have on how we can improve our service to reach a 5-star level. Your insights are invaluable to us, and we look forward to implementing changes based on your input. We hope to have the opportunity to welcome you back soon for an even better experience!Sincerely, Hotel Manager

10/10 - 훌륭해요

Cori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
It was great.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Cori,Thank you for your fantastic rating and feedback! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Ami

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was overpriced for the condition of the room and property. The wallpaper was peeling and bubbling off the walls. There was mold in the tile of the bathroom and around tub. Construction was happening at the property so much of the limited parking was taken by equipment. The mattress and bedding was cheaply made and very uncomfortable. The staff was accommodating for an early check in and it was conveniently located. Will definitely stay elsewhere on our next visit.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Ami,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is concerning, and we take it seriously. We're actively addressing the issues mentioned to ensure improvements in our facilities and services. It's disappointing to hear that we failed to meet your expectations, but we appreciate your acknowledgment of our staff's efforts. We understand your decision to stay elsewhere on your next visit and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

alvaro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like this place clean and quiet...
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Alvaro,We're thrilled to hear that you appreciate the cleanliness and tranquility of our establishment. Providing a peaceful and relaxing environment for our guests is our utmost priority. Thank you for choosing to stay with us, and we look forward to hosting you again soon for another serene experience.Sincerely, Hotel Manager

4/10 - 별로예요

Cathy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Cathy,Thank you for your feedback and for rating your experience at our hotel. We apologize if we did not meet your expectations during your stay. We value your feedback and would appreciate any specific details you can provide about areas where we can improve. We strive to provide the best possible experience for our guests, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Hotel Manager