"The staff continues to be the hotel’s biggest asset. There are many new faces but everyone is generally very pleasant and accommodating: Security, Doormen, Concierge, Front Desk.
A special thank you to Abbey, Hazel and the others who staff the Club Level Reception area.
I also wanted to recognize Wilson, Babylyn and the others who took exceptional care of me at Breakfast and Cocktail hour. Their commitment to their guests is outstanding!
My room attendants: Jomel and Raymond are definite assets to New World and their work ethic is outstanding!
My biggest gripes remain the same: NW is in dire need of renovation, remodel and repair. The staff can only do so much. There are way too many things to mention: inoperable elevators, creaky room floors, hot water issues and many noticeable cosmetic problems: chipped paint, loose faucets, stains…the list is endless! The hotel is old and it shows. New owners need to address this sooner than later although I know it will take time and money. I also notice how management is skimping on things: no newspapers in Club Lounge for guests to use (not keep); menu offerings that have been impacted. The food and choices were outstanding: now they are simply poor and often not delicious! Why offer choices that are lousy: tasteless, dry and just CHEAP! All businesses must find ways to reduce costs but you can offer less selection but ensure they are good! I think the Executive Chef is terrible needs to be replaced. His food at cocktail hour is junk!"
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