Indoor pool, open 10:00 AM to 8:00 PM, sun loungers
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Reviews of Hôtel Alhena

Hôtel Alhena
Flaine forum, Magland, Haute-Savoie

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 4 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, big rooms, wonderful spa nice ski lockers, perfect for ski in-out. Downside: this property functions more like an aparthotel, do not come here expecting 5* hotel service as there is none (no minibar, no room service..)
Stayed 4 nights in Feb 2024
Response from MGM Alhéna on Feb 26, 2024
Dear guest, we thank you for choosing MGM Alhéna Flaine for this year brand new opening, and to take the time to share a note following your stay. We are delighted to see that you enjoyed your visit, we hope to see you again during your next stay in Flaines. Sincerely,

2/10 Terrible

andrew

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund Policy
.
Stayed 2 nights in Feb 2024
Response from MGM Alhéna on Feb 23, 2024
Dear guest,Thank you for choosing us for our first year opening and to take the time to rate us. Please accept our sincere apology if your stay was not up to your expectation. KindRegards, Guest service MGM Alhéna

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Location
The hotel was new in Dec 2023 so all very fresh and new, couldn't be in a better location to the slopes and restaurants of Flaine. Lacking some finishing touches that hopefully will evolve over the next few months. Lack of hooks in ensuite for to hang damp towels or swimwear to dry or bathrobes to hang. Floor of changing room at swimming pool was always wet therefore the cloth slippers provided always got soaked. Some outdoor cladding not finished on the external of windows and outdoor parts of the building. Room service wasn't great, inconsistent from day to day. Bin wasn't always emptied, coffee pods, water bottles, toilet paper wasn't always replenished, had to speak with maid in corridor to get replenished fully. All in all it was generally a good experience and would defiantly return due to location and hopefully the other issues will be resolved through time and serive would be a bit sharper.
Stayed 5 nights in Jan 2024
Response from MGM Alhéna on Feb 23, 2024
Hello, We thank you for choosing MGM Alhéna Flaine for this year brand new opening, and to take the time to share a note following your stay. We are delighted to see that you enjoyed your visit, we hope to see you again during your next stay in Flaines. Sincerely,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from MGM Alhéna on Feb 23, 2024
Dear guest, We thank you for choosing MGM Alhéna Flaine and taking the time to share a note following your stay. We are delighted to see that you enjoyed your visit, we hope to see you again during your next stay in Flaines. Sincerely,

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our first time in Flaine, we usually stay at the MGM Alexane in Samoëns so we are familiar with this hotel group. Did not disappoint excellent facilities, ski to door, close to lifts, we had a family room which was huge and had a great view. Bauhaus restaurant very good attached to hotel. Could do with a mini fridge in rooms there was a space for this so they may be installing them as the hotel is new this season. Great location for restaurant in the village.
Stayed 7 nights in Jan 2024
Response from MGM Alhéna on Feb 23, 2024
Dear guest, We thank you for choosing MGM Alhéna Flaine and taking the time to share a note following your stay. We are delighted to see that you enjoyed your visit, we hope to see you again during your next stay in Flaines. Sincerely,