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The front desk staff were very friendly, handled the check-in efficiently, provided a list of local restaurants which was extremely helpful. She also pointed out the breakfast area and mentioned the times.
We enjoyed ourselves the breakfast was very good. The help was very helpfull especially Teofilo at the front desk.
The next time we come up we would stay there.
JOAN
Stayed 3 nights in May 2024
Response from CL on May 10, 2024
Joan, thank you for the comments and the perfect score. We do all w can to make every stay a special one. Do come again!
10/10 Excellent
Zujeily
Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
The staff was wonderful specifically the gentleman that worked the breakfast on Sunday morning. Sent above and beyond to care for not just me and my family, but for other folx there as well. Was wonderful to someone so engaged and HAPPY in their work. You could see their pride and it was wonderful to experience
Zujeily
Stayed 1 night in May 2024
Response from Hampton Inn & Suites Mahwah Team on May 7, 2024
Hello, Zujeily,Thank you for your positive feedback. I will share it with the staff. We are delighted to hear that you enjoyed your visit with us.We look forward to welcoming you back soon.
6/10 Okay
Ranjit
May 5, 2024
Ranjit
Stayed 2 nights in May 2024
Response from Hampton Inn & Suites Mahwah Team on May 7, 2024
Hello, thank you for your positive feedback. We are delighted to hear that you enjoyed your visit with us. We look forward to welcoming you back soon.
Terrible decision I complained about the noise from multiple dogs left in the room unattended and was ignored.
Miguel
Stayed 1 night in May 2024
Response from Hampton Inn & Suites Mahwah Team on May 7, 2024
Hello,Thank you for taking the time to provide feedback. We are deeply sorry for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to serve you again in the future.
Thank you for choosing to stay with us, Sandra. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Mahwah.
Thank you for choosing to stay with us, Tali. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Mahwah.
8/10 Good
Sheryl
Apr 29, 2024
Sheryl
Stayed 1 night in Apr 2024
Response from CL on May 19, 2024
Sheryl, thank you for taking the time to leave us a review. We hope to see you again soon!
6/10 Okay
Erika
Traveled with family and small children
Apr 29, 2024
Liked: Staff & service
The Hotel was ok, but the Breakfast is not recommended.
Erika
Stayed 1 night in Apr 2024
Response from CL on Apr 29, 2024
Thank you for giving us a review. We appreciate your business and will use your review to improve. Come again!
Surprisingly quiet for being located near a busy highway. Also unable to hear noise inside the hotel on a busy night. Building insulation must be excellent.
Recently remodeled (as of 2024), bathrooms in great shape.
Mike
Stayed 2 nights in Apr 2024
Response from CL on Apr 29, 2024
Thank you for the 5-stars! Mike, we hope you come again soon!
This was a great inexpensive option for a hotel in the area. Staff has been extremely helpful and friendly. I would definitely stay here again. Pool was small but clean and my kids had a great time in it so that’s all that matters!
Kayla
Stayed 1 night in Apr 2024
Response from CL on Apr 22, 2024
Kayla, thank you for your review. We appreciate the 5 stars and hope to see you again!
TV choices poor and the channel guide terrible. We stayed at another Hampton Inn (4 miles down the road) earlier in the week and had an exceptionally good experience, and better TV choices and guide.
Jason
Stayed 1 night in Apr 2024
Response from CL on Apr 13, 2024
Thank you for your review, Jason. We do our best to provide the best experience possible when it comes to our amenities. Do come again!
Bathroom was not clean, smelly and no exhaust fan for bathroom. Shower making lot of sound. No hot water. For the first time, I had this experience with Hampton inn. All my previous experiences with Hampton was good.
Venunath
Stayed 3 nights in Apr 2024
Response from CL on Apr 13, 2024
Thank you for taking the time to make a review. We will use your feedback to improve. Come again!
The hotel was clean and quiet. Very pleasant front desk staff. The only complaint I had was that I booked this hotel mainly for my kids to use the pool and it was closed. I would have booked someplace else had I known.
Judy
Stayed 1 night in Apr 2024
Response from CL on Apr 8, 2024
Thank you for taking the time to give us a review, Judy! We are sorry the pool was down for maintenance, but it reopened swiftly. Do come again!
Hotel staff was great and accommodating, hotel smells amazing and the hotel was not stuffy the temperature was great ! Close to everything I needed and the pool was warm .
Heather
Stayed 1 night in Mar 2024
Response from CL on Mar 28, 2024
We appreciate the kudos, Heather! We hope to see you again soon!
8/10 Good
AnnMarie
Traveled with partner
Mar 17, 2024
Nice hotel for an excellent value. I would stay there again.
AnnMarie
Stayed 3 nights in Mar 2024
Response from CL on Mar 28, 2024
Thank you for the review, AnnMarie! We can't wait to see you again soon!
10/10 Excellent
Rene
Mar 17, 2024
Rene
Stayed 1 night in Mar 2024
Response from CL on Apr 8, 2024
Thank you for the 5 stars, Rene! Do come see us again!
Our check in went very smoothly.The person who checked us in was very pleasant and knowledgeable about the area. He was able to recommand several places for dinner.
Colleen
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Mahwah Team on Mar 6, 2024
Dear Collen, Thank you for choosing our hotel and giving us a perfect 5-star rating! We appreciate your patronage and hope to serve you again soon.