Mahwah - Nanuet, New Jersey hotel rooms at the Sonesta Hotel

"The elevator situation was awful. You had to use your card for it to tell you which elevator to go to but it was like there was no logic behind it. We waited through 6 elevators to come down because all of them were full. It was infuriating. "

"Nice stay! We stayed over Christmas. "

"The staff were very welcoming and the room was very clean . It was our second time at the hotel. "

"Too busy. Atrium area is like a train station. I dont like tipping in genral, but especially not for serving staff that dont make an effort - but when it is 20% already on the ticket most people dont want to make a fuss. Desk staff were quite good. Rooms were basic/functional Rooms cleaned nicely each day Weird thing with the bar/Starbucks going on. Never managed to get a starbucks because the que was too long. This is a shame because the destination fee is used as a credit for this and if you dont use it, you lose it"

"The hotel was ok. Elevators took a really long time. Early check in was verbally confirmed but at arrival, it wasn’t and we had to wait 3hours but at least the bar lobby waiting area was comfortable. We called housekeeping for extra pillows (4) and they kept delivering 1, for 2 nights in a row. Lots of miscommunications from calling housekeeping to the actual order that was sent. Location was great and convenient. Overall ok stay."

"Rooms are a bit out dated "

"bar was fine"

"Clean safe smelled nice and everything I needed was good for a short getaway especially for one Low maintenance person"

"Should offer valet service since there’s no parking spot to unload luggage $60 extra per day for parking my expedition is ridiculous also"