Mai Xuyên Vacations from ₩637,052

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!

Beautiful hotel. Staff were kind and welcoming. We really appreciate the hot honey lemon tea on arrival after a long day travelling. Great location right in the action but on a quieter street than others around. Large family room with separate bedroom for the kids. The kids room was located at the back so insulated from the street noise not that there was much and it got quiet after 9pm. I took ear plugs but didn’t need them. Staff went above and beyond to ensure we were looked after.

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.

Helpful and friendly staff combined with neat rooms and service made this an excellent choice. Wished I was staying for longer to use the pool etc.

It’s hard to fault this place. This hotel has one of the best locations in Hanoi: directly facing the lake, plus the best of both worlds between the Old Town and the French Quarter. On arrival, you are met with a very warm welcome. No queueing up at a reception desk here. The staff come to meet you. I didn’t see the other rooms, but the junior suite was excellent. Elegant decor, large comfortable bed, and a small balcony with a view of trees and the lake. No walk-in shower though; my room had a deep bathtub. Breakfast is served on the top floor restaurant, with a good array of buffet choices as well as food cooked to order. There’s a panoramic view of the city too. Finally, if you want to end your day with a cocktail, there’s a small but attractive roof terrace bar. You can’t go wrong with this hotel. Just book it.