Novotel Makassar Grand Shayla

Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Where to?

Dates

November 2025

2

December 2025

Presidential Suite | Minibar, in-room safe, desk, laptop workspace

Breakfast, lunch, dinner served; international cuisine

Novotel Makassar Grand Shayla, in the heart of the business district, offers a peaceful escape. Enjoy afternoons by the outdoor pool, find a quiet corner with a book from the library, book a rejuvenating massage at the spa, or sample local flavors at the restaurant.

Very good

Popular amenities

Spa
Pool
Bar
Gym
Breakfast available
Room service

₩64,004 total

includes taxes & fees

Nov 22 - Nov 23

Room options

Check availability for these dates

Tonight

Nov 2 - Nov 3

Tomorrow

Nov 3 - Nov 4

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

LED TV

Sofa bed

Eco-friendly toiletries

Private bathroom

Hair dryer

28 sq m
City view
Sleeps 3
2 Twin Beds

Superior Room, 1 Double Bed

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

LED TV

Sofa bed

Eco-friendly toiletries

Private bathroom

Hair dryer

28 sq m
City view
Sleeps 3
1 Double Bed

Executive Room, 2 Twin Beds

Highlights

Air conditioning

Connecting rooms available

Executive Lounge

Free cribs/infant beds

LED TV

Sofa bed

Hair dryer

Private bathroom

28 sq m
City view
Sleeps 3
2 Twin Beds

Executive Room, 1 Double Bed

Highlights

Air conditioning

Connecting rooms available

Executive Lounge

Free cribs/infant beds

LED TV

Sofa bed

Hair dryer

Private bathroom

28 sq m
City view
Sleeps 3
1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

LED TV

Sofa bed

Eco-friendly toiletries

Private bathroom

Hair dryer

28 sq m
City view
Sleeps 3
1 Double Bed

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

LED TV

Sofa bed

Eco-friendly toiletries

Private bathroom

Hair dryer

28 sq m
City view
Sleeps 3
2 Twin Beds

Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Executive Lounge

Free cribs/infant beds

LED TV

Sofa bed

Eco-friendly toiletries

Private bathroom

City view
Sleeps 4
1 King Bed

Presidential Suite

Highlights

Air conditioning

Connecting rooms available

Executive Lounge

Free cribs/infant beds

LED TV

Sofa bed

Eco-friendly toiletries

Private bathroom

City view
Sleeps 4
1 King Bed

Sign in to view eligible discounts and perks. More rewards for more adventures!

Sign in Sign up, it's free

About the neighborhood

Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

What's nearby

Losari Beach - 12 min walk - 1.1 km
Fort Rotterdam - 16 min walk - 1.4 km
Mall Ratu Indah - 2 min drive - 2.1 km
Pelabuhan Makasar - 2 min drive - 2.5 km
Center Point Of Indonesia - 5 min drive - 3.2 km

Getting around

Mandai Station - 34 min drive
Makassar (UPG-Sultan Hasanuddin Intl.) - 31 min drive

Restaurants

‪Es Putar Unyil (suwardi) - ‬3 min walk
‪The Square Restaurant (Novotel Makassar) - ‬1 min walk
‪Mie Ayam - ‬2 min walk
‪mie pangsit - RS. Pelamonia - ‬1 min walk
‪Kantin RS Pelamonia - ‬2 min walk

About this property

Novotel Makassar Grand Shayla

Family-friendly hotel in the business district

You can look forward to a terrace, a garden, and a library at Novotel Makassar Grand Shayla. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

You'll also find perks like:

An outdoor pool and a children's pool
Free self parking
Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a water dispenser
Concierge services, luggage storage, and a banquet hall

Room features

All 320 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.

Extra conveniences in all rooms include:

LED light bulbs and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and showers
32-inch LED TVs with cable channels
Wardrobes/closets, free infant beds, and free tea bags/instant coffee

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
Parking included
Free WiFi
Restaurant

₩109,213 total

includes taxes & fees

Nov 9 - Nov 10

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site

Food and drink

Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
A bar/lounge
A restaurant
Snack bar/deli

Things to do

Children's pool
Free children's club
Full-service spa
Gym
Library
Outdoor pool

Family friendly

Children's pool
Free children's club
In-room crib
In-room sofa bed
Laundry facilities
Outdoor pool
Pool gate
Snack bar/deli

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)

Business services

8 meeting rooms
Business center
Conference center (5,382 square feet of space)

Outdoors

Garden
Terrace
Vegetable garden

Full-service spa

Couples treatment rooms
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (48 inch wide door)
Thin carpet in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk (28 inches high)
Wheelchair-accessible restaurant
Wheelchairs on site

More

1 building
13 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Local artist showcase
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Free crib
Sofa bed

Bathroom

Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

32-inch LED TV with cable channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Minibar
Tea bags/instant coffee

More

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board on request
Laptop workspace
LED lighting
Phone
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide a negative COVID-19 test result

Negative COVID-19 test result requirement applies to all guests aged 18 and up

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately IDR 150000 per person
Airport shuttle fee: IDR 250000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

A car is recommended for transportation to and from this property

Property is also known as

Novotel Makassar Grand Shayla Hotel

Novotel Grand Shayla Hotel

Novotel Makassar Grand Shayla

Novotel Grand Shayla

Novotel Makassar Grand Shayla Hotel

Novotel Makassar Grand Shayla Makassar

Novotel Makassar Grand Shayla Hotel Makassar

Frequently asked questions

Does Novotel Makassar Grand Shayla have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Novotel Makassar Grand Shayla?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Novotel Makassar Grand Shayla on Nov 22, 2025 start from ₩52,895, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Makassar Grand Shayla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Makassar Grand Shayla?

Self parking is free at this property.

What time is check-in at Novotel Makassar Grand Shayla?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at Novotel Makassar Grand Shayla?

Check-out is at noon.

Does Novotel Makassar Grand Shayla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Novotel Makassar Grand Shayla located?

This family-friendly Makassar hotel is located in the business district, within a 10-minute walk of Monumen Mandala and Taman Anggrek Clara Bundt. Losari Beach and Mall Ratu Indah are also within 1 mi (2 km).

Have a question?

Beta

Get instant answers with AI powered search of property information and reviews.

Ask a question

Novotel Makassar Grand Shayla Reviews

8.0

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Poor

Mohamed

Oct 31, 2024

Liked: Staff & service

Disliked: Cleanliness

Sheets were dirty. Elevator smelled bad.

Stayed 1 night in Oct 2024

2/10 Terrible

Patrick

Aug 3, 2023

Liked: Cleanliness

Disliked: Staff & service, room comfort

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .

Stayed 1 night in Jul 2023

2/10 Terrible

md amin siti noor'ain

May 8, 2023

Liked: Cleanliness, property conditions & facilities

The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.

Stayed 3 nights in May 2023

10/10 Excellent

Andrea

Aug 23, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super literie! Très bon hôtel

Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Jan 2, 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all

Stayed 1 night in Dec 2021

6/10 Okay

Frido Ananta

Oct 19, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Stay was good only protocol of covid should be made better

Stayed 2 nights in Oct 2020

10/10 Excellent

Samantha

Dec 23, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.

Stayed 1 night in Dec 2018

10/10 Excellent

Gang

Aug 19, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店不错

Stayed 2 nights in Aug 2018

10/10 Excellent

Ludivine

Aug 1, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit à Makassar

Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar

Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Nov 6, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All Good

Stayed 2 nights in Oct 2017

10/10 Excellent

David

Oct 6, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.

Stayed 1 night in Oct 2017

10/10 Excellent

Frederic

Sep 2, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint

Stayed 3 nights in Aug 2017

4/10 Poor

Fina, A

May 20, 2017

Disliked: Staff & service, property conditions & facilities, room comfort

So crowded hotel

Expected good experience with a new hotel but little bit dissapointed: too crowded during breakfast plus no sun shade that made ineffective seats, sirloin steaks was so hard and not tasty, air con seems not work well at midnight. Hope it will improve. But the price of meals and room were surprisingly low.

10/10 Excellent

Sumihiro

May 13, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay at Makassaru

Shower was not hot enough. But overall worth stay. Happy to come back again.

10/10 Excellent

Sumihiro

May 11, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at Makassar.

Spend very comfortable stay. Surely will stay again.

6/10 Okay

Verified traveler

Apr 23, 2017

DISAPPOINTED

Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)

10/10 Excellent

Maria Victoria

Feb 22, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in Makassar

I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.

10/10 Excellent

Andre

Jan 15, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Bersih

Hotel bersih dan nyaman

8/10 Good

Verified traveler

Dec 10, 2016

Liked: Cleanliness, staff & service, room comfort

At par with Novotel chain.

Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.

8/10 Good

Kishore

Sep 25, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good, the staff friendly, the response also good

4/10 Poor

Fenny Yunita

Aug 16, 2016

Disliked: Staff & service, room comfort

So many downsides but in an okay location.

The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door). The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers. The food also needs a lot of improvement in taste. The location is okay.

8/10 Good

Robert, Makassar

Jul 4, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel yang Sangat Istimewa

Hotelnya sangat bagus, baik dari desain, pelayanan, dan fasilitas yang disediakan. Terima kasih Hotels.com yang sudah membantu saya dalam melakukan pemesanan hotel ini.

8/10 Good

Mari, Helsinki

Jul 1, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little luxury in Makassar

Stayed one night, had the most friendly welcome, felt very safe. Would have liked more vegetables or freshness on breakfast (they had coffee machines), but it was ok and quite locally oriented. They had facial scub in complimentary bag, which was a pleasant surprise for a traveller.

8/10 Good

마카오, 시크릿

Jun 18, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

양호

10/10 Excellent

Frank Ju,Taiwan, Taiwan

May 1, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

安全又舒適

距離機場一小時內可達,飯店保全安檢給人安全的感覺,房間清鬆又寬敞舒適,餐廳清潔,讓人吃的安心又放心.價格合理,值得推薦.

Novotel Makassar Grand Shayla

Choose dates to view prices

Photo gallery for Novotel Makassar Grand Shayla

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds

Highlights

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Highlights

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds

Highlights

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Highlights

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

Highlights

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Highlights

View all photos for Presidential Suite

Presidential Suite

Highlights

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Novotel Makassar Grand Shayla

Awards and affiliations

Similar properties

Hyatt Place Makassar

Hyatt Place Makassar

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Novotel Makassar Grand Shayla Reviews

Reviews

Very Good

8.4/10

8.0/10