Dear Hui, We would like to thank you for this review about your recent experience in our hotel.We are pleased to hear that you enjoyed the view from our hotel, the general coolness of our accommodations, the convenience of our location near the tram station, the basic amenities provided, and the friendliness of our staff.However, we regret to hear about the disturbances you encountered with noise and cigarette smoke. Our hotel is committed to providing a comfortable environment, and while we are a 100% non-smoking hotel, we apologize for any inconvenience caused by other guests not adhering to this policy. Concerning the limited tea and coffee supplies, we understand this can be frustrating and we will consider your feedback for future improvements. As for the toilet rolls, we apologize for the oversight and will ensure our housekeeping team is more diligent in their service.Regarding the air-conditioning, we would like to clarify that our hotel write-up indicates air-conditioning is available in 88 of our Superior and Deluxe rooms. We apologize if this was not adequately communicated, and we understand the importance of accurate information for our guests to make informed decisions. We value transparency and will review our descriptions to prevent any future misunderstandings.We hope to welcome you back. Best wishes,Your Sure Hotel by Best Western Mannheim City Team

Dear Francisco Javier,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Your Sure Hotel by Best Western Mannheim City Team

Dear Guest,We really appreciate your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Your Sure Hotel by Best Western Mannheim City Team

Dear Feliza,Thank you for this positive review of your recent stay at Sure Hotel by Best Western Mannheim City.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Your Sure Hotel by Best Western Mannheim City Team

Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

Dear Guest,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope we can welcome you back in the future.Kind regards,Your Best Western Hotel Mannheim City Team

Dear Nikhil, Thank you for your review of your recent stay.We are glad to hear that you found our rooms to be clean and our service to be satisfactory. Our housekeeping team works diligently to maintain high standards of cleanliness throughout the hotel.We apologize for the discomfort you experienced due to the heat in your room. We do have rooms with air conditioning, please do let us know at the time if the temperature of your room is not ideal for you and we will do our best to find you a more suitable room. Furthermore, we do have extra fans available upon request. Additionally, we are sorry to hear about the noise disturbances caused by other guests. In the future, please do not hesitate to inform our front desk staff, who are available 24/7, so that we can address the issue promptly.We do hope that you will return for an improved experience in the future.Kind regards,Your Best Western Hotel Mannheim City Team

Dear Herbert,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,Your Best Western Hotel Mannheim City Team

Dear Islwyn,Thank you for this high rating.We are pleased that we were able to meet your expectations.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Your Best Western Hotel Mannheim City Team

Dear Morten,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again.Kind regards,Your Best Western Hotel Mannheim City Team

Dear Sissi,Thank you for taking the time to share your experience at our hotel.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity to welcome you back. Kind regards,

Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

Dear Piero,Thank you for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back soon.Best wishes,

Dear Marinus,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back.Best wishes,Your Best Western Hotel Mannheim City Team

Dear Edmond,Thank you for such a positive review of your stay.We are delighted to hear that you enjoyed the patio door, patio chair, and the tea and coffee facilities in your room. Our aim is to provide a comfortable and convenient stay for our guests, and we are glad that these features contributed to your satisfaction. It's also great to know that our team made a positive impression on you with their friendliness and helpfulness.We appreciate your feedback on the quietness of our hotel, as we understand the importance of a peaceful environment for a good night's sleep. Our rooms at the backside of the hotel are indeed quieter, and we are happy that you had a restful stay.We look forward to welcoming you again soon, Best regards,Your Best Western Hotel Mannheim City Team

Dear Andrea,Thank you for this positive review of your recent stay at Best Western Hotel Mannheim City.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,

Dear Stevie,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,

Dear Anne-Charlotte,Thank you for this positive review of your recent stay at Best Western Hotel Mannheim City.We are pleased to know that you had an excellent stay with us.We look forward to welcoming you back on a future occasion. Best wishes,Your Best Western Hotel Mannheim City Team

Dear Patrick,Thank you for sharing this review of your time at our hotel.We appreciate your highlight of our prime location, and that it helped you make the most of your stay.We look forward to a return visit from you in the future.Best wishes,Your Best Western Hotel Mannheim City Team

Dear Jose,thank you very much for your rating. We will be glad to welcome you again.Kind regards

Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen zu bewerten. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

Dear Katie, thanks allot for your outstanding review. We love to hear that you enjoy your stay. Thanks allot.

Dear Guest, Thank you very much for taking the time to describe your impressions regarding your stay at Best Western Hotel Mannheim City. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team and hope to welcome you back soon. Best regards, Your team at Best Western Hotel Mannheim City

Lieber Gast, vielen Dank Ihre gute Bewertung, das freut uns. Besuchen Sie usn bald wieder Herzliche Grüße

Vielen Dank für Ihre Bewertung.

Lieber Gast, wir bedanken uns für Ihren Aufenthalt im Best Western Hotel Mannheim City und dafür, dass Sie sich die Zeit genommen haben, diesen so positiv zu bewerten. Wir geben das große Lob gerne an das gesamte Team weiter. Es freut uns sehr, dass Ihnen unser Haus positiv in Erinnerung geblieben ist und wir hoffen sehr auf ein Wiedersehen. Mit freundlichen Grüßen

Sehr geehrter Herr Derrian, vielen dank für Ihre tolle Bewertung. Wir freuen uns Sie wieder bei uns begrüßen zu können. Herzliche Grüße Marija Knezovic

Thanks allot for your review. Please excuse that we were not able to fit your expectations.

Liebe Zuzana, vielen Dank für deine Bewertung. Liebe Grüße aus Mannheim Alisa Schütz Front Office Team

Dear Gianpietro, Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alisa Schütz Front Office Team

Dear Guest, thank you for your rating. Kind regards Alisa Schütz Front Office Team

Thanks allot for your review. Please visit us again soon.

Sehr geerhter Ivan, vielen Dank für Ihre Bewertung. Freundliche Grüße Linda Staudt & Team

Dear Guest, thank you very much for your positive rating! Alisa Schütz Front Office Team

Dear guest, thanks allot for your reply and your comments. please visit us again in the Future.

Dear guest, sorry for the problems with the Safe. Glad to see that the rest fits your expectations. Please visit us again soon

Thanks allot for your review

Dear guest, thank you for sharing your experiences in our house. The rooms are cleaned daily unless a guest has the please do not disturb card hanging, then we are not allowed to enter the room. When the maids are done then they go regardless of the time. Fresh towels you can always get at the front desk. We hope that this experience has not left a negative impression and we are looking forward to welcoming you again. We wish you a Merry Christmas and a happy New Year

Dear Eric, thanks allot for your Review and good remarks. Happy to see that you enjoyed your stay. Please visit us again.

Dear guest, thank you very much for your Review. We are glad to welcome you again. Kind regards

Thanks allot for your review

Thanks allot for your Review a the really nice comments. We are happy to see thta you enjoyed your stay very much. Please visit us again soon.

Sorry for that Problem with the wifi. We have offered a new System. We hope to install that soon.

Dear Mr Husni, thank you very much for your time and your Rating. We have one lift and 5 floor and it is often in using. Many regards

Lieber Gast, vielen Dank für Ihre Bewertung. Viele Grüße und bis zum nächsten Mal

Dear guest sorry for the problems with the elevator. We are very said about the problems you hat with the staircaise. Thanks for your good Comments to our staff.

Dear Anne, thanks allot for your review and the nick Feedback. We are happy to see that you enjoyed your stay. Please visit us again.