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"Great location"

"I have stayed at many Grand Hyatt properties, but my experience at Grand Hyatt Athens was deeply concerning due to critical communication failures and lack of support during a distressing situation. During my stay, there was a citywide taxi strike—information that was never communicated to us at any point by the hotel. As international visitors, this was not a minor detail; it directly impacted how safely we could move around the city. Unaware of any alternatives, we relied on crowded public transportation, where I was subsequently the victim of a robbery. While I understand the hotel is not responsible for the crime itself, the situation could have been avoided had we been properly informed. I later learned the hotel offers private transfer services, yet this option was never presented to us—especially critical during a taxi strike when safer, controlled transportation should have been proactively communicated. After the incident, I called the hotel from the police station in a distressed state seeking assistance. Despite being approximately 10 minutes away, I was told I would need to walk 20 minutes to a pickup location and wait up to two hours for a scheduled transfer—something that had never been explained during my stay. Only after expressing significant distress was I offered an immediate pickup for an additional €45. This response demonstrated a lack of urgency, empathy, and basic duty of care in a moment involving guest safety."

"Staff was rude, i will not return "

"Ideally located 2 mins from the Metro and 20 mins walk from the beautiful Acropolis. Featuring a nicely designed rooftop bar and resteraunt with panoramic views; only The Wyndham Hotel impinging on the view to the Acropolis. Food / drink was reasonably priced and had a great selection of dishes including Vegetarian choices; also an excellent choice of wines and cocktails. Nevertheless, even at quiet times, Service is 'unhurried'... The Deluxe Room is / was barely adequate. I don't know what filters and lenses they used to 'big-up' my room and Shower-room. The shower-room: Clean but barely functional. The corner shower cubicle was not as shown and as a barely 70cm × 70cm equilateral triangle; actually washing yourself is challenging. On more than one occasion I knocked the shower thermostat control to either freezing or scalding hot. If you weigh more than 70kg it will be dangerously tight for you. The hotel itself has a shallow rooftop pool; sun lounger etc; a gym and decent lobby area. However, from day one, we were missing amenities such as barhrobes. On day 2 we were left with no towels but a complimentary damp cleaning cloth on the bed pillow. It took 2 complaints including 1 in person, for us to finally be brought towels. On a more positive note, the reception staff were pleasant and de-escalatory. Be aware, works were taking place at the hotel during our visit; heavy banging and drilling; from about 645am... Just as well we were up at 7am each day. Breakfast - Superb"