Find Family Hotels in Marlborough, MA

"When did they start charging for parking?"

"The room could have been cleaner (candy wrapper on the floor), one wash cloth and 3 towels and we booked the room for 2. Having to pay $20 for parking each day for a place you paid to stay is terrible"

"The hotel is big, clean and the staff is very nice. "

"Room was not ready at check-in time when we arrived after 4:00. Returned to hotel around 7:30 and multiple people ahead of us were told their rooms were still not ready. Ridiculous if there’s a 4pm check-in time, but rooms still aren’t ready at almost 8pm. Evening staff was not very welcoming and came off as cold. Room was outdated, but overall clean. Breakfast was a typical hotel buffet and the food was good. Morning staff at the front desk were very friendly. "

"Spacious room, good view, laundry facility "

"We stayed on the 1st floor and the room was great! Heat was quiet very clean. The hot water was not super hot but doable and you can hear your above neighbor unfortunately. Also, the winter (im assuming...) has done a tune on the parking lot; huge craters and holes that definitely need to be tended too. Would stay here again. "

"Zero complaints. Everything was perfect. Would definitely stay here again!"

"Great place to stay! Great fitness area!"

"A/C Filter had been cleaned, which the often are overlooked, thank you. A bit of a rattle noise, at times and controls somewhat confusing. Took a while to trust it was actually on at desired temperature. Staff: All decent, but one sour puss, from first confirmation call to actually meeting him. Needs to learn to smile and say hello. A stark contrast to remaining staff. Housekeeping: Had to remind a few to speak w/soft voice early a.m. while guests slept. They did. Desk nor head housekeeping has an envelope available nor can break a 20 for tips. Any House staff can pick it up; including one who never touched the room while I was there. Just sayin'. Get those tips to who deserves it. Return calls promises by same minimalist staffer mentioned above. Zero call from one of the front desk supers or the head housekeeper. I doubt he ever passed it on. Just my instincts. Done a lot of travelling by age 76. Otherwise a lovely stay. Will return"