Find Hotel with a Concierge in Masurian Lake District

"This is not a 5 star hotel, staff barely speaks English, I was told just to “google it” when asking about things, the breakfast is mediocre, spa pool is poor, needs outdoor pool, the saunas were fairly good but some of them not functioning, the facility looks nice but is inconvenient, long walk to the lobby and dining, the gym was nice but far away and difficult to find, there was a nice bar with pool a d bowling which the kids liked. Overall, not a five star hotel, obviously wants to be with large buildings, good location on the lake with great views but lack better service and better trained staff"

"We had a great stay at Hotel Zamek Ryn - it is a huge castle and an impressive place to stay. There are two spa areas/pools - both were great."

"Stayed here a few times. Nice rooms, very convenient as near regular buses/trams but also short work into town centre and old town (10/20 mins). Good breakfast and good service."