Find Pet-friendly Hotels in Matteson, IL

"Great customer service bad ratchet room"

"I have a mixed review, and mostly very good. So I’ll start off with the not so good. We rented 3 rooms for our families, and 2 of the rooms had dirty/stained sheets and blankets. We didn’t have any luck trying to get them changed for us. I think my sister stopped trying however she did try. So that was a downer. And there were no microwaves in the rooms, we must have missed that memo. But as far as the great, the hotel staff was amazing. They were so kind, so friendly, accommodating on the questions and favors I had, especially Ash and Cessa (hopefully I spelled her name right) They made us feel right at home, even though we were 1200 miles away. If it wasn’t for them and the other front desk workers, I truly feel I would have left with a different mindset. They are why we absolutely loved our stay as much as we did! "

"The front desk worker Aaron was very helpful and kind everything was wonderful "